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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Brainly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brainly: Easy Method
What is Brainly
Overview
Brainly is an online learning platform where students ask and answer homework questions and access expert-verified content. It offers subscription tiers that remove ads and add premium features.
Who uses it
Students, parents, and tutors use Brainly for quick homework help, textbook solutions, and study support. Paid tiers provide additional verified answers and tutor services.
How to cancel Brainly
Cancel on the Web (Brainly.com)
- Log in → Account Settings → Subscription → Cancel Subscription.
- Cancellation takes effect at the end of the current billing period; you retain access until then.
Cancel on Android (Google Play)
- Open Google Play Store → Menu → Payments & subscriptions → Subscriptions → Brainly → Cancel.
- Cancellation stops future charges; access continues until the subscription period ends.
Cancel on iOS (Apple App Store) and important notes
- Open iOS Settings → tap Apple ID → Subscriptions → Brainly → Cancel Subscription.
- Cancellation is effective at the next renewal; you keep access until expiry.
- Uninstalling the app or deleting your account does not cancel a paid subscription - cancel through the platform before renewal.
What happens when you cancel
Access after cancellation
After you cancel, access generally continues until the end of the paid billing period. You will not be charged again after cancellation takes effect.
Account and data
Cancelling a subscription does not necessarily delete your Brainly account or data. If you want account removal, follow Brainly’s account deletion process separately and confirm whether subscriptions remain active.
Will I get a refund?
General refund policy
Brainly’s general policy is that there are no refunds for amounts already paid, including renewals.
Exceptions and platform refunds
- Initial withdrawal: Users may fully withdraw first-time subscriptions within a 14-day window and receive a refund by notifying Brainly via support channels.
- First-time long subscriptions: First-time subscriptions of 3 months or more may be eligible for a full refund if canceled within 7 days of purchase (applies once, not on renewals).
- Platform-specific refunds: Refund requests for purchases through Google Play or the App Store must follow Google’s or Apple’s refund processes and policies.
Brainly plans and pricing
Available plans (SGD)
The table below lists pricing entries observed for Brainly in Singapore. Promotional or legacy prices may vary by store or offer.
| Plan | Price | Period | Features |
|---|---|---|---|
| Brainly Plus (Monthly) | S$2.98 | Monthly | Ad-free, Expert-verified answers, textbook solutions (Brainly Plus) |
| Brainly Tutor (Monthly) | S$43.98 | Monthly | All Brainly Plus features plus live expert tutor support (Brainly Tutor) |
| Brainly Plus (Annual) | S$60.98 | Annual | Ad-free, Expert-verified answers, textbook solutions (Brainly Plus) |
| Brainly Plus (Annual, alternate value) | S$19.98 | Annual | (Possibly promotional or legacy alternate pricing for Brainly Plus) |
| Brainly Plus (Monthly, alternate value) | S$14.48 | Monthly | (Possibly promotional or legacy alternate pricing for Brainly Plus) |
| Brainly Plus (Monthly, alternate value) | S$6.98 | Monthly | (Possibly promotional or legacy alternate pricing for Brainly Plus) |
Your consumer rights in Singapore
Key protections
Singapore consumers may be protected under the Consumer Protection (Fair Trading) Act and E-commerce rules even if Brainly’s terms do not specify Singapore law.
Practical steps and remedies
- The 14-day withdrawal right aligns with Singapore distance-selling rules; act within that window to request a refund.
- If service quality is not as promised, you may request a proportional remedy or refund under Singapore consumer law.
- Document communications and keep receipts; escalate to CASE or the Small Claims Tribunal if needed.
Customer experiences
Positive feedback
- Users praise quick responses, helpful explanations, and image-capture features for easy question submission.
- Some users report responsive and helpful customer service resolving issues.
Negative feedback
- Common complaints include being charged despite cancelling, difficulty reaching support, and denied refund requests.
- Other criticisms mention variable answer quality, limited features for some users, and frustration with auto-renewals.
See user reviews for broad perspectives: Trustpilot reviews.
Documentation checklist
What to save
- Payment receipts and subscription confirmation emails.
- Screenshots of subscription status, cancellation steps taken, and billing entries.
How to prepare for disputes
- Keep dates and copies of all messages with Brainly support and the app store (Google/Apple) correspondence.
- Record the exact time you attempted cancellation and any error messages or confirmation screens.
Common mistakes
Not cancelling through the correct platform
Example: Uninstalling the Brainly app or deleting your account without cancelling the subscription in Google Play or Apple ID.
Consequence: Charges continue because the subscription remains active at the store level.
Missing deadlines and assuming automatic refunds
Example: Expecting a refund after a renewal even when Brainly’s policy states no refunds for past payments.
Consequence: Refund requests are often denied unless they meet specific exception criteria or store refund rules.
Comparative recap
Cancellation paths at a glance
| Platform | How to cancel | Refund route | Access after cancel |
|---|---|---|---|
| Web (Brainly.com) | Account Settings → Subscription → Cancel Subscription | Request via Brainly support; general no-refund policy applies, exceptions may exist | Access retained until end of billing period |
| Android (Google Play) | Google Play Store → Menu → Payments & subscriptions → Subscriptions → Brainly → Cancel | Refunds handled via Google Play refund process | Access continues until subscription period ends |
| iOS (Apple App Store) | iOS Settings → Apple ID → Subscriptions → Brainly → Cancel | Refunds handled via Apple/App Store refund process | Access remains until the next renewal date |
After cancelling
What to monitor
- Check your bank or card statement to confirm no further charges occur after the billing period.
- Verify subscription status in your Brainly account and in Google Play or Apple ID subscriptions.
Helpful links and next steps
For app listing details in Singapore, see the Brainly App Store page: Brainly on the App Store (SG).
For broader user reviews and experiences, see: Brainly reviews on Trustpilot.
Address
Company headquarters
Brainly, Inc., 1209 Orange Street, Wilmington, Delaware 19801, USA.
Notes about contacting Brainly
Use in-app or account support channels for subscription questions. For platform purchases (Google Play / Apple), use the respective store’s support for billing and refund requests.