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Cancel BRAINSCAPE
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I hereby notify you of my decision to terminate the contract relating to the Brainscape service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brainscape: Easy Method
What is Brainscape
Overview
Brainscape is an online and mobile flashcard platform that uses spaced-repetition principles to help learners study more efficiently.
It offers user-generated and premium decks, study tracking, and Pro features for advanced editing and progress tools.
Where it is used
Brainscape is used worldwide for language learning, exam prep, certifications, and general study reinforcement.
The service is headquartered in New York but is available to users in Singapore through web and mobile apps.
How to cancel Brainscape
Cancel via the web (brainscape.com)
- Log into your Brainscape account on the website.
- Click the gear icon (Manage Account) → Account Settings → Subscriptions.
- Click the "Cancel Plan" button to opt out. Your Pro access continues until the end of your current paid billing period.
- Cancel at least 24 hours before the billing period expires to avoid auto-renewal.
Cancel via iOS (App Store)
- Open the Brainscape app while logged into your PRO account → tap the ellipses menu (...) → choose "Edit Subscription" to be redirected to Apple settings.
- Or open iOS Settings → your Apple ID → Subscriptions → locate Brainscape → tap "Cancel Subscription."
- The App Store handles cancellations and any refund requests for purchases made through Apple.
Cancel via Android (Google Play)
- Open the Brainscape app (PRO account) → tap the ellipses (...) → "Edit Subscription" to open Google Play subscription settings.
- Cancel from the Google Play subscriptions screen. Google Play handles billing and immediate cancellations.
- Note: Google Play issues automatic refunds only within the first 48 hours; after that, refund requests go through Brainscape support.
What happens when you cancel
Access after cancellation
If you cancel, you retain Pro access until the end of your current paid billing period.
After that date, your account reverts to the free tier and premium features are removed.
Renewals and timing
Subscriptions auto-renew unless cancelled in advance. Web cancellations must be made at least 24 hours before renewal to prevent a new charge.
For App Store and Google Play, renewal and cancellation are handled by Apple or Google and follow their timing rules.
Data and account content
Your decks and study history remain associated with your account unless you delete them manually.
Cancelling a subscription does not automatically delete your account or uploaded content.
Will I get a refund?
Refunds for web (direct) purchases
Brainscape may approve refunds for direct purchases made on their website within 90 days of receipt, subject to approval and proof of purchase.
- Submit a refund request using Brainscape’s refund form (follow instructions on their site for details).
- Approval is discretionary and requires order information or receipts.
Refunds for App Store and Google Play
iOS/App Store purchases: request refunds directly through Apple; Brainscape cannot process Apple refunds.
Android/Google Play purchases: Google Play offers automatic refunds within the first 48 hours. After 48 hours, submit a refund request to Brainscape (using their form).
Access codes and partner purchases
Brainscape does not authorize refunds for access codes issued by schools, institutions, or partners.
Any refund for an access code must be handled by the organization that issued the code.
Brainscape plans and pricing
Available plans
Below are Brainscape Pro plans and Singapore App Store prices as listed in verified data for early 2026.
Prices reflect local in-app purchase amounts and are shown in Singapore dollars.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Brainscape Pro (monthly) | S$28.98 | Monthly | Full access to premium and user-generated flashcards, advanced editing features |
| Brainscape Pro (every six months) | S$86.98 | Every 6 months | Same as monthly, but paid semi-annually |
| Brainscape Pro (annual) | S$138.98 | Annually | Same as monthly, but paid annually |
| Brainscape Pro (lifetime) | S$299.98 | One-time purchase | Lifetime access to Pro features |
Your consumer rights in Singapore
Relevant legislation
Under the Consumer Protection (Fair Trading) Act (CPFTA) in Singapore, certain direct unsolicited contracts have a 5-business-day cooling-off right.
This cooling-off right generally does not apply to standard subscriptions for digital services like Brainscape.
Local observations and complaint trends
CASE received 49 - 44 complaints in 2024 - 2025 related to difficulties in canceling recurring subscriptions.
Those complaints were more common for telecom, gym, or food delivery subscriptions; complaints specific to digital platforms were less common.
Practical advice for Singapore consumers
- Keep receipts and timestamps of cancellation requests.
- For App Store or Google Play purchases, use Apple/Google dispute processes first for refunds.
- Escalate unresolved disputes to CASE if you believe you are the victim of unfair practices.
Customer experiences
Positive feedback
Users praise Brainscape’s intuitive interface and effective spaced-repetition flashcard system, especially for language learning and exam prep.
Many report success using Pro features like customizable decks, study reminders, and progress tracking to reach learning goals.
Negative feedback
Some users report miscommunication and delayed or poor customer support, for example “Their communication is terrible” and “don’t respond to emails.”
Common complaints from forums include being charged after cancellation, needing to cancel multiple times, and delays in resolving refund issues.
What to take from reviews
- Brainscape's learning method and app design receive strong praise.
- Customer-support and billing friction occur for some users - document your cancellations to reduce risk.
Documentation checklist
What to gather before requesting a refund or support
- Account email address and username used with Brainscape.
- Order ID, transaction receipt, and purchase date.
- Purchase method: website, iOS App Store, or Google Play.
- Screenshots of subscription status, billing page, or cancellation confirmation.
Where to submit information
Use Brainscape’s refund form or support channels listed on their website for direct purchases and post-purchase issues.
For App Store refunds, use Apple’s refund process; for Google Play refunds within 48 hours, use Google Play’s system.
Common mistakes
Assuming cancellation is immediate
Example: Cancelling on the web does not always stop a payment already processed; Pro access remains for the paid period.
Always check the billing date and cancel at least 24 hours before renewal to avoid another charge.
Mistaken refund expectations
Example: Expecting Brainscape to refund an App Store purchase - Apple handles those refunds, not Brainscape.
For Google Play, automatic refunds apply only within 48 hours; after that, Brainscape must be contacted.
Poor record-keeping
Example: Not saving receipts or screenshots can slow down refund requests and dispute resolution.
Keep clear records of purchases and cancellation confirmations to avoid repeated billing or disputes.
Comparative recap
At-a-glance comparison
| Plan | Price (SGD) | Period | Best for |
|---|---|---|---|
| Pro (monthly) | S$28.98 | Monthly | Short-term or trial use |
| Pro (every six months) | S$86.98 | Every 6 months | Regular learners seeking a discount |
| Pro (annual) | S$138.98 | Annually | Committed longer-term users |
| Pro (lifetime) | S$299.98 | One-time purchase | Frequent users wanting one payment |
After cancelling
What to check immediately
Confirm your subscription status in Account Settings or in the App Store / Google Play subscriptions screen.
Save screenshots of the cancellation confirmation and the original purchase receipt.
Helpful official links
Address
Company headquarters
Brainscape headquarters:
159 W 25th Street, Suite 517, New York, NY 10001, United States
Notes
Brainscape operates as a US-based company providing global services; local consumer protections in Singapore still apply where relevant.
If you have unresolved billing issues, keep documentation and consider contacting CASE for guidance on consumer disputes.