Cancellation Isaca: Easy Method

What is Isaca

Overview

ISACA is a global nonprofit organisation that provides certifications, education, and resources in IT governance, risk, assurance, and cybersecurity.

It administers credentials such as CISA and CISM, offers professional membership, learning materials, and certification maintenance programs worldwide.

Relevance in Singapore

ISACA operates globally and has a Singapore chapter presence for local activities, networking, and chapter dues that accompany global membership.

Local chapter administration and member services follow ISACA’s global terms alongside any chapter-specific processes.

How to cancel Isaca

Cancel a membership or chapter dues

• Confirm the purchase date and your membership or chapter invoice details before proceeding.
• Note that ISACA’s published policy states professional memberships and chapter dues are non‑refundable after purchase.
• Contact the chapter or ISACA customer service in writing to request cancellation; retain any acknowledgement you receive.

Cancel or reschedule an exam (PSI‑administered)

• Reschedule or cancel PSI‑administered exam appointments at least 48 hours before the scheduled start time to avoid forfeiture.
• If you miss the 48‑hour window or miss the exam, you will need to repurchase the exam voucher.
• For exam‑fee refund eligibility, submit written notice to ISACA within 30 days of purchase (see refund rules below).

What happens when you cancel

Access and entitlements

For non‑refundable items (memberships, chapter dues, one‑time purchases), cancellation typically does not restore fees or change access after purchase.

Access to member resources and chapter benefits may end at the end of the paid term or immediately depending on the chapter’s handling.

Exams and appointments

If you cancel or reschedule an exam within the permitted window, the appointment can be adjusted; otherwise the fee is forfeited and a new booking is required.

If an exam is refunded under ISACA’s rules, any related exam appointment will be voided and you must follow registration steps again to retake.

Will I get a refund?

General refund rules

ISACA’s published policy states professional memberships, chapter dues, certification maintenance fees, and one‑time purchases (books, e‑courses, event registrations) are non‑refundable unless explicitly stated otherwise.

Plan for no refund on most purchases unless the purchase type and timeframe match a stated exception below.

Exam refunds and exceptions

• Exam fees and registrations: full refund available if ISACA receives written notice within 30 days of purchase.
• No refund is available after an exam has been taken.
• PSI‑administered exam appointments must be cancelled or rescheduled at least 48 hours before the exam time; failing to do so typically results in loss of the fee.

Isaca plans and pricing

Available plans (official data)

Notes on pricing

Sapience Consulting offered a promotional S$175 package for 2025 only; this combined global membership and local chapter dues for that year.

ISACA’s global site lists a US$145 base rate for Professional membership; local taxes and chapter dues affect final Singapore pricing.

Your consumer rights in Singapore

Refund and cooling‑off expectations

ISACA’s terms do not reference a statutory 14‑day cooling‑off right; refunds are governed by ISACA’s published policy rather than an explicit cooling‑off provision.

Do not assume you have an automatic 14‑day cancellation refund unless ISACA’s specific terms or a vendor policy states otherwise.

Key rights under ISACA policy

• Full refund for exam fees if written notice is provided to ISACA within 30 days of purchase.
• No refunds for professional memberships, chapter dues, certification maintenance fees, or most one‑time purchases.
• Exam reschedule/cancellation limits: PSI‑administered exams require changes 48 hours prior or fee is lost.

Customer experiences

Positive feedback

• Many users value ISACA certifications, study materials, and industry updates for career development.
• Glassdoor (Singapore) shows employees report good culture, work - life balance, diversity, and benefits.

Negative feedback

• Public reviews note complaints about high costs, communication gaps, customer service responsiveness, and website or login issues.
• Users report strict exam cancellation windows, delayed certificate delivery, and occasional difficulties reactivating lapsed certifications.

Documentation checklist

What to prepare before you request cancellation

• Order number, invoice or receipt showing purchase date and item type (membership, exam fee, material).
• Membership ID or candidate ID and any exam voucher or PSI appointment confirmation.
• Clear written cancellation or refund request stating reason and desired outcome.

Proof and correspondence

• Retention of all email confirmations and any replies from ISACA or chapter staff.
• For exam refund requests, evidence of timely written notice (sent within 30 days of purchase).
• If you dealt with PSI for an appointment, keep the PSI cancellation/reschedule confirmation.

Common mistakes

Missing the refund window

Waiting too long to request an exam refund is a frequent error; ISACA requires written notice within 30 days of purchase for a full refund.

If you miss this window, ISACA’s published policy generally disallows refunds for exam fees.

Assuming a cooling‑off right or immediate refund

Many consumers assume a 14‑day cooling‑off or automatic refund applies; ISACA’s terms do not reference such a right and most purchases are non‑refundable.

Also, failing to cancel or reschedule a PSI exam 48 hours in advance usually results in forfeiting the fee.

Comparative recap

Policy vs practical effect

How to act

For refunds, prioritise written notice and keep receipts; for exams, manage PSI appointments early to avoid the 48‑hour penalty.

Document all communications and keep copies of confirmations to support any dispute or refund claim.

After cancelling

Next steps

Keep all cancellation confirmations and any refund receipts from ISACA or PSI for your records and tax or employer reimbursement purposes.

If you need to retake an exam or rejoin membership in future, follow ISACA’s registration and payment processes anew.

Helpful links

• PSI reschedule/cancellation guidance summary: Can I reschedule or cancel my ISACA exam?
• Collection of public customer reviews and experiences: ISACA on Trustpilot

Address

Local contact

Primary contact address used for correspondence and likely membership matters:

137 Market Street #05-01, Singapore 048943

Keep this for records

Include this address on written requests if you prefer postal correspondence or need to reference chapter contact details in formal communications.