Cancellation Isaca: Easy Method

What is ISACA

Overview

ISACA is a global professional association focused on IT governance, risk management, cybersecurity and related certifications such as CISA, CISM and CRISC.

It provides certifications, training, publications and chapter-level networking for IT and assurance professionals worldwide.

Role in South Africa

ISACA operates via local chapters that administer events, chapter dues and local support for members in South Africa.

Local chapters may handle regional communications and some administrative fees; global certification and account systems are managed by ISACA globally.

How to cancel ISACA

Cancel web-based membership or subscription

• Contact ISACA support in writing (email or a written request) before the renewal date to request cancellation.
• State your full name, membership ID (if available), email on the account, and the item you want to cancel.
• Keep a copy of your written request and any confirmation from ISACA; cancellation generally prevents future auto-renewals but does not guarantee refunds.
• Refer to ISACA’s official terms for account and subscription policies: ISACA Terms of Use.

Cancel App Store or Google Play subscriptions

• ISACA does not offer in-app cancellation via the App Store or Google Play.
• If you have an auto-renewing subscription purchased through an app store, cancel via the App Store or Google Play subscription settings on your device.
• After cancelling with the app store, confirm the cancellation in the store account and retain screenshots or email confirmations.

What happens when you cancel

Access and renewals

Cancellation generally stops future automatic renewals of memberships or subscriptions but does not automatically entitle you to a refund.

Access to member benefits or subscription content may continue until the end of the paid period; verify your account status with ISACA support.

Data, records and certifications

Certification records and history are typically retained by ISACA even after membership cancellation; contact support if you need copies of transcripts or records.

If you want account deletion or data changes, request this explicitly in your written cancellation correspondence.

Will I get a refund?

General refund policy

• One-time purchases (books, digital materials, merchandise) are final and non-refundable.
• Professional memberships, chapter dues and certification maintenance fees are non-refundable once purchased.

Exam refunds and exceptions

• Exam fees and registrations are eligible for a full refund only if ISACA receives written notice within 30 days of purchase.
• No refund is available if the exam has already been taken.
• Always make refund requests in writing and keep proof of the date the request was submitted.

ISACA plans and pricing

Official published plans

Notes on local pricing

No exact South Africa - specific (ZAR) pricing for ISACA membership or chapter dues (2024/2025) could be located in public sources.

For precise local-cost figures and chapter fees, contact the ISACA South Africa Chapter directly or consult ISACA’s official pages: ISACA Terms of Use.

Your consumer rights in South Africa

Electronic cancellation (cooling-off) rights

Under South African law, consumers have a 7-day right to cancel certain online goods or services without penalty, starting from the date of the agreement.

This right may require the consumer to bear the cost of returning goods where applicable. See the local guidance: Your Rights - CGSO.

Defective goods, change of mind and fixed-term agreements

• Per the Consumer Protection Act (CPA), consumers may return defective, unsafe or unfit goods within 6 months and choose refund, replacement or repair. See a summary: Consumer Protection Act summary.
• There is no automatic right to return goods simply because of a change of mind unless the supplier’s policy allows it.
• Fixed-term agreements may be cancelled at the end of the term without penalty; early cancellation should be subject to a reasonable, proportional penalty.

Customer experiences

Reported negative experiences

Online reviews and community posts report dissatisfaction with ISACA customer support responsiveness and unclear refund outcomes for failed exam candidates.

For aggregated user reviews see: ISACA on Trustpilot.

Technical and exam-related issues

Users have reported technical problems with online proctoring platforms and site malfunctions during exams, as well as delays in ticket responses.

If you experience technical exam issues, document timestamps, error messages and seek formal incident confirmation from ISACA/PSI.

Documentation checklist

What to include in your cancellation request

• Full name and contact details (email and phone).
• Membership ID or account username (if known).
• Proof of purchase or payment (receipt, invoice, card statement).
• Clear written statement requesting cancellation and desired outcome (stop renewal, refund request, account deletion).

Where to send supporting documents

• Send written requests to ISACA support via the contact channels shown on ISACA’s site: ISACA Terms of Use.
• For chapter-level correspondence, use the South Africa Chapter postal address listed in the Address section below for written notices.

Common mistakes

Missing deadlines

Failing to submit written cancellation or refund requests within the specified time (for example, within 30 days for exam refunds) is a frequent error.

Always check deadlines for exams and subscriptions and keep proof of the date you submitted your request.

Using the wrong cancellation path

Attempting to cancel an app-store subscription through ISACA rather than through the App Store or Google Play may fail; app-store subscriptions must be cancelled in the store.

Conversely, sending a web/corporate membership cancellation to the app store will not stop ISACA billing if it was purchased directly from ISACA.

Comparative recap

Quick summary

The table below compares ISACA’s practical policies with relevant South African consumer rights for common cancellation and refund scenarios.

How they compare

After cancelling

Next practical steps

• Save all confirmation emails, screenshots and written correspondence showing your cancellation request and any reference numbers.
• Monitor your card or bank account for any unexpected charges and dispute them promptly with your card issuer if necessary.

Helpful official links

• ISACA Terms and account info: https://www.isaca.org/terms-of-use
• User reviews and experiences: ISACA on Trustpilot
• Summary of the Consumer Protection Act: Consumer Protection Act summary
• South African consumer rights overview: Your Rights - CGSO
• Practical cancellation steps guide: How to cancel ISACA (guide)

Address

Physical location

For chapter correspondence and written notices, use the South Africa chapter postal address below.

Postal and chapter contact

PostNet Suite #773, Private Bag X43, Sunninghill, 2157, South Africa

For global account support and official ISACA contact details, consult: ISACA Terms of Use.