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I hereby notify you of my decision to terminate the contract relating to the Jumpspeak service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Jumpspeak: Easy Method
What is Jumpspeak
Overview
Jumpspeak is an AI-powered language learning platform focused on conversational practice and fluency. The service offers immersive speaking exercises, real-time feedback, and subscription-based access to premium features.
How it is delivered
Jumpspeak is available as a mobile app (iOS and Android) and via a web account. Subscriptions and purchases may be handled through Apple, Google, or directly on the Jumpspeak website depending on how you sign up.
How to cancel Jumpspeak
Cancel via App Store (iOS)
- Open iPhone Settings → tap your Apple ID → Subscriptions → select Jumpspeak → Cancel Subscription.
- Cancel at least 24 hours before the trial or the renewal ends to avoid being charged; deleting the app does not cancel the subscription.
- See official cancellation steps: Jumpspeak help: How to cancel.
Cancel via Google Play (Android)
- Open Google Play Store → Menu → Subscriptions → Jumpspeak → Cancel subscription.
- Or visit play.google.com → My subscriptions → Manage → Cancel Subscription in a browser tied to your Google account.
- Reference: Jumpspeak help: How to cancel.
Cancel via Jumpspeak website
- Go to https://www.jumpspeak.com/billing.
- Authenticate using your email and magic link, then manage and cancel the subscription from the billing page.
- Website cancellations are handled directly in your Jumpspeak account: Jumpspeak help.
Cancel trial subscriptions
- You can cancel a trial at any time during the trial period via the website to avoid billing.
- For app-based trials, follow the platform (Apple/Google) cancellation steps to stop renewal before the trial ends.
- Details on trial cancellation and billing: Jumpspeak Terms.
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of the current paid period or trial. You retain paid features for that remaining time unless otherwise stated by the platform.
Renewal and auto-renew
Cancellation stops future auto-renewal. For Apple and Google subscriptions, the platform handles renewals and will stop charging after the current period ends if you cancel correctly.
Account and data
Cancelling a subscription does not necessarily delete your Jumpspeak account or data. If you want account deletion, check the website billing page or contact support through the official channels listed in the terms.
Will I get a refund?
Website purchases (first-time)
- First-time app subscription purchases made on the Jumpspeak website are eligible for a 100-day money-back guarantee.
- Renewals made on the website are not refundable under that guarantee.
- See full terms: Jumpspeak Terms and the money-back policy details: Money-back guarantee.
App Store and Google Play purchases
- Jumpspeak does not issue refunds for purchases made through Apple or Google; refunds must be requested from Apple or Google using their platform refund processes.
- Use Apple’s “Report a Problem” or Google’s refund request form where applicable.
Limits and timing
- Only one refund per customer applies and only for first-time app subscriptions; excludes renewals, tutoring, Premium AI, courses, and gift subscriptions.
- If Jumpspeak support issues a refund (website), processing after evaluation typically takes around 3 - 4 business days.
Jumpspeak plans and pricing
Overview of listed prices
The following prices were taken from the iOS App Store listing for Jumpspeak in Singapore. Billing intervals are not always specified in the listing and may vary by plan.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Jumpspeak Premium (in-app purchase) | S$99.98 | Unknown | Full app access via in-app purchase |
| Jumpspeak Premium (alternative price) | S$69.98 | Unknown | Full app access via in-app purchase, promotional or regional variation |
| Premium AI | S$149.98 | Unknown | Includes AI-only tutoring features |
| Lifetime Access | S$699.98 | One-time | Lifetime access to the app and content |
| Premium S$79.98 | S$79.98 | Unknown | Another in-app Premium price variant |
| Premium AI S$129.98 | S$129.98 | Unknown | AI tier variant |
Your consumer rights in Singapore
Applicable law
Under Singapore’s Consumer Protection (Fair Trading) Act, digital subscription services should provide clear terms for cancellation and refunds. Traders must act fairly and avoid misleading claims.
What you can do
- If Jumpspeak does not honour the 100-day policy for website purchases or is unresponsive, you may seek recourse through the Consumers Association of Singapore (CASE).
- For Apple or Google purchases, platform-level refund mechanisms (Apple or Google) are the primary path for refunds.
Documentation and escalation
Keep receipts, screenshots of cancellation attempts, and copies of correspondence. These will help if you need to file a complaint with CASE or request a chargeback from your card issuer.
Customer experiences
Positive feedback
- Many users praise fast, helpful customer support and an engaging, intuitive app experience with effective AI-driven speaking practice.
- Reviewers note the convenience of mobile use and the clarity of the app design.
Negative feedback
- Numerous complaints cite non-receipt of promised refunds, repeated or unauthorized charges, and difficulty cancelling subscriptions.
- Users also describe app glitches, confusing content, aggressive upsells, and poor or delayed customer service in some cases.
Takeaway
The experience appears mixed: many users report good product value and support, while a meaningful subset reports serious billing and refund issues. Keep records and follow platform refund routes where appropriate.
Documentation checklist
What to save before cancelling
- Receipt or invoice showing the date and amount charged.
- Screenshot of subscription status inside the app or platform (Apple/Google/website).
- Any confirmation emails or magic-link authentication messages.
What to keep after cancelling
- Confirmation of cancellation (email or platform message).
- Records of any correspondence with Jumpspeak support or platform support.
- Refund reference numbers if a refund is requested or processed.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the Jumpspeak app from your device does not cancel platform subscriptions. You must cancel through Apple, Google, or the website billing page.
Missing the cancellation window
For App Store trials, failing to cancel at least 24 hours before the trial or renewal ends can result in an immediate charge. Always check renewal dates and cancel early if you do not want to continue.
Relying on support without documentation
Users sometimes expect refunds without providing purchase evidence. Keep receipts and screenshots to support refund or dispute claims with Jumpspeak or the platform.
Comparative recap
Quick comparison
| Item | Cancellation method | Refund policy | Period |
|---|---|---|---|
| App Store (iOS) | Settings → Apple ID → Subscriptions → Jumpspeak → Cancel Subscription | No refunds from Jumpspeak; request refunds via Apple "Report a Problem" | Varies (platform-managed) |
| Google Play (Android) | Google Play Store → Subscriptions → Jumpspeak or play.google.com → My subscriptions → Manage → Cancel | No refunds from Jumpspeak; request refunds via Google Play refund process | Varies (platform-managed) |
| Website (Jumpspeak) | https://www.jumpspeak.com/billing - authenticate and cancel via billing page | First-time website purchases: 100-day money-back guarantee; renewals not refundable | Unknown (depends on plan) |
After cancelling
Follow-up actions
- Save your cancellation confirmation and check that auto-renewal is disabled in your account or platform settings.
- If you expect a refund from the website, allow 3 - 4 business days for Jumpspeak’s processing after their evaluation.
Helpful links
Address
Company address
Rype, Inc., 1000 Brickell Avenue, Suite 715-5053, Miami, FL 33131, United States.
Legal and support references
For official policies and cancellation instructions, use the Jumpspeak help and terms pages linked above. If you need further rights advice in Singapore, consider contacting CASE.