Cancellation Knowt: Easy Method

What is Knowt

Overview

Knowt is an educational platform that helps students create and study flashcards and notes using AI-assisted features and study modes. It offers web and mobile apps for creating, importing, and revising study material.

Key features

Features often highlighted include AI-generated flashcards, summarisation tools, and study modes such as Learn and quizzes. Knowt positions itself as a time-saving study aid for students and learners.

How to cancel Knowt

Web (Knowt website)

• Log into your Knowt account on the Knowt website.
• Go to Settings → Your Plan → click “Cancel Subscription”.
• Submit a cancellation reason when prompted to complete the process.

iOS (App Store) and Android (Google Play)

• iOS: You must cancel via Apple’s subscription management; Knowt cannot cancel App Store subscriptions for you.
• Android: You must cancel via Google Play’s subscription settings; Knowt cannot cancel Google Play subscriptions for you.

What happens when you cancel

Access and billing

Cancelling stops auto-renewal immediately, but you keep access until the end of the current billing period. You will not be billed again after cancellation takes effect.

Account data and content

Your account and content generally remain available for the remainder of the paid period. It is good practice to export or back up important notes or flashcards before the period ends.

Will I get a refund?

Web-based purchases (Knowt policies)

• Help Center: Full refund if cancelled within 24 hours of initial subscription or renewal, minus ~3.5% transaction fee; refunds typically process in 5 - 10 business days.
• Terms of Service: States a slightly different window - full refund if contacted within 48 hours of renewal or subscription (minus ~3.5% fee), and 50% refund if contacted within 72 hours.
• Note: The Help Center and Terms of Service times differ; act promptly and keep evidence when requesting refunds.

App Store / Google Play and exceptions

• App Store / Google Play purchases: Refunds must be requested directly from Apple or Google; Knowt cannot process these refunds.
• Promotional coins: If promotional coins were redeemed for merchandise via the Knowt shop, the subscription may no longer be eligible for a refund.

Knowt plans and pricing

Where to check current plans

Do not rely on third-party sources for pricing. Check Knowt’s official plans page for the latest plan names and features.

View Knowt plans and pricing

Notes on price changes

Pricing, promotions, and available plans can change. Confirm billing frequency, renewal terms, and any trial periods before subscribing.

Your consumer rights in Singapore

Cooling-off and statutory rights

Knowt does not publish a Singapore-specific cooling-off period. Consumers are therefore subject to Knowt’s internal refund windows for web purchases and platform rules for app-store purchases.

Practical advice for Singapore customers

• Act promptly within Knowt’s stated refund windows (24/48/72 hours as noted) if you seek a refund.
• For App Store or Google Play purchases, you must follow Apple’s or Google’s refund processes directly.
• Document cancellations and refund requests with screenshots and timestamps in case you need to escalate.

Customer experiences

Positive feedback

Many users praise Knowt as a practical alternative to other flashcard apps, highlighting AI-generated flashcards, summarisation tools, Learn mode, and usability on desktop.

Common complaints

Reported negatives include recurring or unwanted charges after cancellation, slow or limited customer support response, and mobile app bugs such as duplicated or disappearing cards and occasional freezes.

Documentation checklist

Essential items to keep

• Screenshot of your cancellation confirmation and the cancellation flow (timestamped).
• Subscription receipt, order number, or payment transaction ID from Knowt or the app store.
• Emails or in-app messages confirming payment, renewal, or cancellation.

Additional helpful items

• Record which platform you purchased on (Web, App Store, Google Play).
• Export or backup any important notes or flashcards before access ends.

Common mistakes

Canceling on the wrong platform

Purchases made through the App Store or Google Play must be cancelled through those stores. Attempting to cancel via the Knowt website will not stop those payments.

Waiting too long to request refunds

Delaying a refund request can forfeit eligibility under Knowt’s short refund windows. Always document timestamps and act immediately if you want a refund.

Comparative recap

Summary table

Key takeaways

• Cancel web subscriptions on Knowt’s website to stop auto-renewal but expect access until period end.
• For app-store purchases, request cancellations and refunds directly from Apple or Google.

After cancelling

What to check immediately

• Confirm you received a cancellation confirmation or screenshot the confirmation screen.
• Verify that auto-renewal is disabled in your account or in the App Store/Google Play subscription settings.

Helpful links

Official Knowt plans and subscription information can be found on Knowt’s website:

Knowt plans page

Knowt’s App Store listing (Singapore):

Knowt on the App Store (SG)

Address

Corporate address

Knowt (corporate): 16192 Coastal Highway, Lewes, Delaware 19958, United States.

Support contact guidance

For subscription changes or questions, use the account settings in the Knowt website or the relevant app store subscription pages. For plan details, see the official Knowt plans page above.