Cancellation Knowt: Easy Method

What is Knowt

Overview

Knowt is a subscription-based online study platform that creates and manages digital flashcards and summaries using automated tools. It is delivered as a web service with mobile apps, intended to help learners study more efficiently.

Core features

Key features include automatic note summarisation, flashcard generation, self-quizzing, and plan-based premium features. Subscriptions are managed separately depending on how you bought the plan (web, Apple App Store, or Google Play).

How to cancel Knowt

Cancel via Knowt website (web)

• Sign in at your Knowt account on the website.
• Go to Settings → Your Plan → Cancel Subscription.
• Fill out the cancellation reason and submit to stop auto-renewal.
• Note: This action cancels renewal but does not guarantee an immediate refund; eligibility follows Knowt refund rules.

Cancel via mobile stores (iOS / Android)

• iOS (App Store): You cannot cancel through the Knowt app or website. Open your Apple subscription settings and cancel the App Store subscription there.
• Android (Google Play): Cancel in Google Play > Subscriptions for the account used to purchase Knowt.
• Refunds for store purchases must be requested from Apple or Google per their policies; Knowt cannot process those refunds directly.

What happens when you cancel

Access and billing

Cancelling stops future automatic renewals. You will typically retain access to premium features until the paid period expires.

If you cancel after a renewal, the current paid term usually remains active until that term ends; check your account page for exact expiry dates.

Data and account status

Your account and study content generally remain available after cancellation unless you choose to delete the account.

Deleting an account is a separate action and may permanently remove content; cancelling a subscription does not automatically delete your notes or flashcards.

Will I get a refund?

Refunds for web purchases

Knowt’s help article states web purchases may be eligible for a full refund (minus approximately 3.5% transaction fees) if cancelled within 24 hours of the initial purchase or renewal. Refund processing typically takes 5 - 10 business days.

See Knowt’s refund guidance: Help - Request a refund.

Terms, exceptions and store purchases

The Knowt Terms of Service also describe refund windows: a full refund (minus fees) within 48 hours, and a 50% refund if within 72 hours, per the Terms - note this may differ from the help article timing.

If you bought through Apple or Google Play, Knowt states refunds must be requested from Apple or Google; Knowt cannot directly refund iOS/Android store purchases.

Reference: Knowt Terms.

Knowt plans and pricing

Pricing availability

Official current pricing details should be checked on Knowt’s plans page. If you need exact amounts, contact Knowt or view the plans page before cancelling.

Because store-region pricing and promotions vary, contact Knowt for precise local pricing if you do not see a clear amount on checkout.

How to confirm your plan

Check Settings → Your Plan in your Knowt account or the receipt from your purchase source (web, Apple, or Google Play).

For official plan information see: Knowt Plans.

Your consumer rights in South Africa

Cooling-off and ECTA

Under the South African Electronic Communications and Transactions Act (ECTA), consumers may cancel an online services agreement within seven days of concluding the contract and expect a refund within 30 days, in applicable situations.

See the ECTA summary: ECTA - Cooling-off.

Digital content and exclusions

Digital content with immediate delivery or once performance/ access has begun is commonly excluded from the cooling-off right under South African rules.

The Consumer Protection Act treats downloadable or accessed digital content differently; if you immediately received or used the service, the cooling-off right may not apply.

For general consumer-rights guidance see: Consumer guidance.

Customer experiences

Positive feedback

Some users praise Knowt for effective note summarisation and quiz features, describing it as a useful study tool and a good alternative to other flashcard services.

Positive reviews highlight clear explanations and helpful automated features for studying.

Negative feedback

Other users report intrusive ads, app stability issues, and difficulties obtaining refunds or responsive customer support after cancelling.

There are complaints alleging continued billing after cancellation and slow or unhelpful support responses; consider keeping clear records when you cancel.

Documentation checklist

Essential documents to collect

• Order receipt or transaction confirmation (web, Apple, or Google).
• Screenshot or confirmation of cancellation (Settings → Your Plan → Cancel Subscription).
• Account email and username used to purchase the subscription.

Optional but useful items

• Bank or card statement showing the charge.
• Correspondence with Knowt support or the App Store / Google Play support.

Common mistakes

Attempting to cancel in the wrong place

Example: Cancelling via the Knowt website when the subscription was bought through Apple or Google will not stop store-billed renewals.

Always cancel in the same store/account where the purchase was made.

Assuming cancellation equals instant refund

Example: Users sometimes assume cancelling triggers an automatic refund; refunds follow Knowt’s policy and store policies and are not automatic in many cases.

Keep expectations aligned with the stated refund windows and store rules.

Comparative recap

Quick comparison

The table below summarises cancellation and refund differences by purchase source to help you decide the correct next step.

How to use this table

Find the row that matches your purchase method and follow the listed cancellation and refund route.

After cancelling

Confirm cancellation and keep records

Save cancellation confirmation, receipts, and any support email threads. This is important if you need to dispute a charge or request a refund.

If you were billed via Apple or Google and still see charges after cancelling, contact Apple or Google support with your documentation.

Useful links

• Knowt - Plans
• Knowt - Request a refund (help article)
• Knowt - Terms of Service
• ECTA - Cooling-off (South Africa)

Address

Company headquarters

Knowt Inc., 16192 Coastal Hwy, Lewes, Delaware 19958, United States.

Contact notes

Knowt’s official help pages and Terms (linked above) are the primary sources for cancellation and refund steps. For iOS/Android store purchases, contact Apple or Google support directly.