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I hereby notify you of my decision to terminate the contract relating to the Lecturio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lecturio: Easy Method
What is Lecturio
Overview
Lecturio is an online education platform focused on medical and healthcare learning, offering video lessons, quizzes and study resources through a subscription model.
The service is used by students preparing for medical exams and by healthcare professionals seeking continuing education.
Primary features
Features commonly highlighted include structured video lectures, quizzes and progress tracking across medical topics.
Access and billing are managed through Lecturio accounts or via app-store purchases depending on how you subscribed.
How to cancel Lecturio
Cancel via Web (direct subscription)
- Log in to lecturio.com
- Click your profile
- Select "Plans & Billing"
- Choose "Manage subscription" → "Cancel subscription"
- Confirm the cancellation
Cancel via App Stores or Support
- Apple App Store / Google Play Store: cancel directly in the respective app store's subscription management.
- Email / Postal: contact Lecturio support by email or send a signed postal letter to request cancellation (processing may be slower).
What happens when you cancel
Access after cancellation
For web subscriptions, the account is marked as "Canceled" and access is retained until the end of the current billing period.
App-store purchases are handled according to the store's policies; billing stops per the store's rules.
Billing and account effects
After cancellation there is no auto-renewal once the current period expires for direct subscriptions.
Postal or email cancellation requests may take longer to process and are subject to Lecturio's handling times and terms.
Will I get a refund?
Money-back guarantee and postal returns
Lecturio offers a 100% Money-Back Guarantee if you return purchased content by signed postal letter within 5 working days of purchase (based on postmark).
- Include account email, invoice copy, your signature and bank details in the letter.
- Lecturio may refuse refunds if abuse is suspected.
Renewals and legal revocation
The official policy states there are no refunds for subscription renewals.
Under German law there is a 14-day revocation right for digital contracts; this may not apply if services began with your explicit consent and you waived revocation per legal requirements.
Lecturio plans and pricing
Where to check current prices
Pricing and plan details change and should be checked on Lecturio's official site or the app store listing you used to subscribe.
Do not rely on third-party summaries for exact plan prices or billing terms.
Note on variability
Prices, promotional offers and billing intervals may differ between direct web subscriptions and app-store purchases.
Always verify the billing period and renewal terms before confirming a purchase.
Your consumer rights in Singapore
Local consumer protection
Singapore consumers are protected by local consumer laws and agencies; if you have a dispute consider contacting your local consumer-protection body for guidance.
Specific statutory rights, remedies and procedures depend on local law and your purchase method.
App store purchases and platform rules
Purchases made through Apple App Store or Google Play are governed by those platforms' subscription and refund rules.
If you bought via an app store, follow the store's cancellation and refund procedures rather than only contacting Lecturio.
Customer experiences
Positive feedback
Many users praise Lecturio for high-quality video lectures, helpful quizzes and usefulness for exam preparation.
Reviews cite ease of use and value for study when the platform meets learners' needs.
Negative feedback
Common complaints include occasional video lag, confusing sign-up processes and slow or poor customer support responses.
Other reported issues include unexpected account deactivation, unclear fees, and frustration over refunds for renewals.
Documentation checklist
For refunds
- Signed postal letter (for the 5-working-day money-back guarantee) with postmark evidence
- Account email and a copy of the invoice
- Your signature and bank details for the refund transfer
- Any additional proof of purchase (receipt from app store if applicable)
For cancellations
- Record of the cancellation action (confirmation screen or email)
- Subscription details: account email, subscription type and purchase date
- App-store receipts if purchase was made through Apple or Google
Common mistakes
Typical errors
Not cancelling in the correct place - users who bought via the App Store must cancel in the App Store, not only on the Lecturio website.
Expecting automatic refunds for renewals is a frequent misunderstanding of the policy.
How to avoid them
Check where you originally subscribed (web vs app store) and follow that channel's cancellation steps.
If you intend to use the Money-Back Guarantee, send a signed postal letter promptly and include all requested documentation.
Comparative recap
Quick comparison
| Channel | Period | Cancellation steps | Refund possibility | Access after cancel |
|---|---|---|---|---|
| Web (direct via lecturio.com) | varies (monthly / annual) | Account > Profile > Plans & Billing > Manage subscription > Cancel > confirm | Refunds only per stated guarantees; general rule: no refunds on renewals | Subscription marked "Canceled"; access until end of billing period |
| Apple App Store / Google Play Store | varies (monthly / annual) | Cancel via the respective app store subscription management | Handled according to the app store's refund policies | Billing stops per store rules; access depends on store and purchase terms |
| Email / Postal (support) | varies (monthly / annual) | Contact Lecturio support by email or send signed postal letter requesting cancellation | Possible but slower; returns for money-back require signed postal letter within 5 working days | Subject to Lecturio processing times and local terms |
After cancelling
Check access and billing
Confirm you received a cancellation confirmation and verify the end date of access on your account.
Monitor your payment method to ensure no unexpected renewals occur after the confirmed expiry.
Helpful links and next steps
If you used an Apple device, manage subscriptions or check the Lecturio app listing here: Lecturio on the App Store (SG).
Keep copies of all correspondence and postal receipts until any refund or cancellation is fully processed.
Address
Company headquarters
Lecturio's company headquarters (for postal requests and official correspondence):
Käthe‑Kollwitz‑Str. 1, 04109 Leipzig, Germany
Postal cancellations and returns
If you intend to use the 100% Money-Back Guarantee, send the signed postal letter - with required documents and your bank details - to the company headquarters address above.
Keep proof of postage (postmark) to support the 5-working-day return window requirement.