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Cancellation service #1 in Singapore
MakesYouFluent is an online language-learning app that uses conversational lessons and AI-driven practice to build fluency. The service offers lessons, chat-like practice and feedback aimed at improving grammar, pronunciation and conversation skills.
The service is sold as a subscription through web purchases and in-app purchases on the App Store. The website and app present user reviews and a money-back policy, but billing and cancellation have been reported as confusing by some users.
After a successful cancellation, access usually continues until the end of the current paid subscription period.
Retention of account content depends on the provider; MakesYouFluent does not publish detailed post-cancellation data-retention terms on the public pages reviewed.
Cancelling should stop future auto-renewal charges, according to MakesYouFluent’s thank-you page statement.
However, multiple user reports indicate that charges can sometimes recur; monitor bank statements until you confirm billing has stopped.
MakesYouFluent’s published money-back guideline states: if no trial applies, contact them within 10 calendar days of first purchase and provide proof of using the app for seven consecutive days.
Refund requests are reviewed within 7 days and, if approved, may take up to 14 days to process.
The App Store listing for Singapore shows multiple MakesYouFluent+ in-app purchase price points in SGD.
Specific billing periods and detailed feature lists are not clearly identified on the App Store listing.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| MakesYouFluent+ (unspecified duration) - Option 1 | S$39.98 | Unspecified (App Store listing) | Not specified in App Store |
| MakesYouFluent+ (unspecified duration) - Option 2 | S$49.98 | Unspecified (App Store listing) | Not specified in App Store |
| MakesYouFluent+ (unspecified duration) - Option 3 | S$59.98 | Unspecified (App Store listing) | Not specified in App Store |
| MakesYouFluent+ (unspecified duration) - Option 4 | S$69.98 | Unspecified (App Store listing) | Not specified in App Store |
Singapore consumers may have a cooling-off or statutory protections under the Consumer Protection (Fair Trading) Act and related guidance for digital sales.
Providers should clearly inform users of cancellation rights and provide an easy cancellation method; opaque processes may breach local consumer-protection expectations.
MakesYouFluent’s official review highlights users who enjoy the chat format, find lessons easy to follow and appreciate constructive grammar and pronunciation feedback.
The site promotes success stories that emphasise enjoyable conversational practice.
Third-party reviews and forum posts report limited corrective feedback from the AI, buggy performance and superficial teaching in some cases.
Common complaints also include confusing cancellation, repeated charges after cancellation and difficulties obtaining full refunds.
Many users assume deleting the app cancels the subscription. In practice, removing the app does not stop auto-renewal and can lead to unexpected charges.
Sending an incomplete cancellation email (missing transaction ID, purchase email or explicit cancellation wording) can delay processing or lead to disputes.
Always state clearly: “Please stop auto-renewal and cancel my subscription,” and include identifying purchase details.
The table below compares common cancellation methods and practical outcomes reported by users.
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Email [email protected] | Moderate - manual | Possible if within policy and approved | Required for web purchases; include transaction details; keep records. |
| Delete app from device | Easy | None - does not stop billing | Not a cancellation method; users report continued charges. |
| Manage subscription via App Store | Varies - may work for App Store subscriptions | Depends on origin of purchase | App Store may control billing for iOS purchases; web purchases still require email to support. |
| Contact bank/card or dispute | Moderate - requires bank process | Possible for unauthorized or recurring charges | Use if provider does not stop charges and you have documentation. |
MakesYouFluent directs cancellations and support enquiries to their support email. Use the purchase email to send requests to [email protected].
No verified public physical address for cancellation notices was provided in the reviewed sources. If a contract or receipt lists an address, use that address for formal notices.
If you require further escalation and no address is available, retain correspondence and consider contacting your payment provider or local consumer protection agency for next steps.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.