Cancellation Maple: Easy Method

What is Maple

Overview

Maple is an online education platform that offers personalised learning through interactive lessons and one-on-one tutoring. It connects students with tutors and provides course content and progress tracking.

Core services

Services typically include scheduled tutoring sessions, lesson materials, and progress reports. Availability of specific features and billing methods depends on how you signed up (website or app).

How to cancel Maple

Cancel via the Maple website

• Sign in to your Maple account on the official site and go to Account, Subscription, or Billing settings.
• Find the active subscription or plan entry and choose Cancel or Turn off auto-renewal.
• Confirm cancellation and keep a screenshot or confirmation email for your records.

Cancel if you subscribed through an app store

• If your subscription was billed through the Apple App Store, cancel via your Apple ID subscriptions in the App Store or device settings.
• Open the App Store or Settings on your device, go to Subscriptions, find Maple, and select Cancel Subscription.
• For an Apple-managed purchase consult the App Store subscription page: Maple on the App Store.

What happens when you cancel

Access after cancellation

When you cancel, most services continue until the end of your current billing period. You usually retain access to paid features until that date.

Renewal and data

Auto-renewal is stopped, so no new billing should occur after the current period ends. The provider may retain your account data per their data retention policy.

Will I get a refund?

General refund policy

Refund eligibility varies by purchase channel and the provider's terms of service. Refunds are not automatically guaranteed on cancellation.

Exceptions and steps

• Requests for refunds due to technical problems or double charges may be considered; keep receipts and timestamps.
• If purchased via Apple, refund requests are handled through Apple’s processes rather than the provider (see the App Store link above).

Maple plans and pricing

Where to check current pricing

Always check Maple’s official website or the app listing for up-to-date plan and pricing information. Pricing can differ by country and purchase channel.

Important pricing note

Do not rely on third-party summaries for prices. No subscription pricing for any "Maple" app (e.g., Maple Budget) was found for Singapore in 2025/2026; Maple Budget is listed as free to use, with no paid plans mentioned.

Your consumer rights in Singapore

Key protections

Singapore consumers are protected against unfair trade practices and misleading claims. Contracts must generally be honoured and clear cancellation terms provided.

How to escalate

If you cannot resolve a dispute with the provider, you can raise a complaint with local consumer bodies or pursue remedies through Small Claims or civil channels.

Customer experiences

Common reported issues

Users sometimes report difficulty locating the correct subscription page, confusion over billing channels, or delays in receiving cancellation confirmations.

Positive notes

Many users value the platform’s tutoring and learning support. When support responds, account and billing issues are often resolved satisfactorily.

Documentation checklist

What to prepare before cancelling

• Account email and username used to sign up.
• Order numbers, invoice, or payment receipts showing subscription charges.
• Device details if subscribed via an app store (iOS device and Apple ID).

What to keep after cancelling

• Cancellation confirmation email or screenshot showing date and reference number.
• Bank or card statements verifying no further charges after the end of the billing period.

Common mistakes

Mistakes during cancellation

One common mistake is cancelling the wrong account - verify the email or username before submitting a cancellation. Another is not checking which channel (website vs app store) billed you.

Mistakes after cancellation

Some users forget to save confirmation evidence or fail to monitor their card statements for continued charges. Always keep a copy of any confirmation and check one billing cycle after cancellation.

Comparative recap

Table summary

How to read this table

The table compares common cancellation channels and key notes to help you choose the right cancellation route. "Period" is included to indicate billing cadence where relevant.

After cancelling

What to monitor

Check your email for a cancellation confirmation and monitor bank or card statements for one billing cycle after your cancellation date.

Helpful links

Refer to the official app listing if you used an Apple device: Maple on the App Store.

For any official company pages available in the verified sources: Maple official site (verified source).

Address

Registered address

Maple SG Pte Ltd (registered address): 28 Genting Lane, Platinum 28, #04-01, Singapore 349585.

How to contact in writing

If you need to send a written cancellation or formal notice, include your account details, the cancellation request, and copies of invoices. Send by registered post and keep proof of postage.