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Cancel MASTERCLASS
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I hereby notify you of my decision to terminate the contract relating to the Masterclass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Masterclass: Easy Method
What is Masterclass
Overview
MasterClass is an online education platform that offers video lessons taught by well-known experts across fields such as cooking, writing, business, music and more.
The service is built around high-production video courses, supporting materials and a membership model that provides access to the course library.
Content and access
Content is delivered as pre-recorded video lessons with downloadable supporting materials on some classes.
Access is by membership: MasterClass offers an annual membership model rather than standalone monthly plans.
How to cancel Masterclass
If you subscribed on the MasterClass website
- Sign in at MasterClass and go to Account or Membership settings.
- Find Subscription or Manage Membership and select Cancel or Turn off Auto-Renew.
- Follow on-screen prompts to confirm cancellation and retain a copy of confirmation.
If you subscribed via iOS (Apple App Store)
- Open Settings on your iPhone/iPad → tap your name → Subscriptions.
- Select MasterClass from the list, then tap Cancel Subscription to stop auto-renewal.
- Apple handles billing for in-app purchases; consult Apple if you need a refund.
What happens when you cancel
Access after cancellation
When you cancel, you typically keep access to MasterClass content until the end of your paid billing period.
Canceling prevents future automatic renewals but usually does not remove access immediately.
Data and account status
Your account, watch history and any saved notes generally remain available if you re-subscribe later.
If you want data removed or have specific privacy concerns, contact MasterClass support for options.
Will I get a refund?
General refund policy
MasterClass refunds are not guaranteed and are handled case-by-case according to their billing policies.
Unexpected charges and refund requests are commonly raised with support; outcomes depend on timing and purchase method.
Refunds for App Store purchases
- Purchases made through Apple are subject to Apple’s refund processes; you must request refunds from Apple for App Store charges.
- Keep receipts and subscription records to support any refund request through Apple.
Masterclass plans and pricing
Pricing summary
The table below lists MasterClass in-app prices as shown in the Singapore Apple App Store in-app purchase listing (confirmed data).
All plans shown are annual memberships available via the iOS App Store listing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual (via iOS App Store) | S$179.98 | annual | Single device access |
| Duo (via iOS App Store) | S$249.98 | annual | Two devices, offline access |
| Family (via iOS App Store) | S$349.98 | annual | Up to six devices, offline access |
| All‑Access Pass upgrade (via iOS App Store) | S$258.98 | annual | Upgrade option |
Your consumer rights in Singapore
Right to accurate information
You have the right to clear, accurate pricing and subscription details before purchase under Singapore consumer protection norms.
If you were misled about automatic renewals or trial terms, you may raise the issue with the merchant and relevant authorities.
Dispute resolution and escalation
If you cannot resolve a refund or billing dispute with MasterClass or Apple, options include lodging a complaint with CASE or using small-claims procedures for consumer disputes.
Keep documentation, receipts and cancellation confirmations to support any claim or complaint.
Customer experiences
Positive feedback
Many users praise MasterClass for high production values, expert instructors and the breadth of topics available across the course library.
Subscribers often highlight the quality of lessons and downloadable class materials when satisfied.
Common complaints
Public reviews and forums show recurring issues: unexpected renewals, difficulty obtaining refunds, and confusion over whether purchases were made via the website or the App Store.
See user reports and reviews for examples: Trustpilot reviews and community discussions such as Reddit threads.
Documentation checklist
What to collect before contacting support
- Order number and payment receipt (email or App Store receipt).
- Date(s) of charge and screenshots of billing.
- Account email address used for the subscription.
- Proof of cancellation attempts (confirmation screens or emails).
- If purchased via Apple, the App Store subscription record and Apple receipt.
Why documentation matters
Complete documentation speeds up support responses and strengthens any refund or dispute claim you file.
Keep copies for escalation to Apple, MasterClass support or local consumer bodies if needed.
Common mistakes
Typical user errors
One common mistake is cancelling the app but not the subscription - this can leave auto-renewal active in the account used for billing.
Another frequent issue is contacting the wrong party: App Store purchases require interaction with Apple for refunds.
How to avoid problems
Always verify the subscription source (MasterClass website vs App Store) before requesting a refund or cancellation.
Set calendar reminders before renewal dates and keep confirmation screenshots after cancellation to avoid future disputes.
Comparative recap
Plan comparison table
The table below compares MasterClass plans, prices and primary device/access features for quick reference.
| Plan | Price | Period | Devices / Access |
|---|---|---|---|
| Individual | S$179.98 | annual | Single device access |
| Duo | S$249.98 | annual | Two devices, offline access |
| Family | S$349.98 | annual | Up to six devices, offline access |
| All‑Access Pass upgrade | S$258.98 | annual | Upgrade option (in-app) |
After cancelling
Next steps
Save your cancellation confirmation and monitor your bank or Apple statements to ensure no further charges occur.
If you were charged after cancellation, gather receipts and contact the appropriate support channel (MasterClass or Apple).
Helpful links and further reading
- MasterClass on the Singapore App Store - App listing and in-app purchase information.
- Cancellation overview and user tips - practical guide and steps.
- Deals and seasonal offers - for re-subscription timing and discounts.
- User reviews on Trustpilot - read experiences from other subscribers.
Address
Physical address for correspondence
222A Upper Thomson Rd, Singapore 574354 (2nd floor)
Use this address for any formal mail or correspondence as listed for My Masterclass Singapore contact listings.
Notes on contacting
For billing and refund requests, identify whether the charge was processed by MasterClass directly or via Apple/App Store and contact the correct support channel.
Retain all receipts and confirmation emails to support any request or dispute.