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Cancel MEL SCIENCE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Mel Science service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mel Science: Easy Method
What is Mel Science
Service overview
Mel Science is a subscription service that delivers hands-on STEM kits and complementary digital experiences designed for children and learners. Kits include materials and instructions for lab-style experiments focused on chemistry, physics and related topics.
Who it is for
Mel Science targets parents, educators and students seeking experiential STEM learning at home. Subscriptions typically involve recurring shipments and optional digital content such as VR lesson packs.
How to cancel Mel Science
Web (direct via MEL Science website)
- Sign in to your account on the MEL Science website.
- Open the "My Account" or subscription settings page and choose "pause" or "cancel".
- Confirm the cancellation and keep the confirmation email or screenshot as proof.
- Note that charges already debited before cancellation will usually still be processed; refunds are only available if cancellation was made before the charge was applied.
For an external summary of cancellation steps, see a public guide.
Postclic: Mel Science cancellation guide
App Store (iOS) and Google Play (Android)
- If you bought the subscription or in-app content through Apple, cancel via your Apple ID / Subscriptions settings - Mel Science cannot cancel App Store subscriptions for you.
- If you bought through Google Play, cancel via your Google Play account subscriptions - Mel Science cannot cancel Google Play subscriptions for you.
- Deleting the app does not stop billing; you must cancel inside the platform account settings.
Note that refunds for in-app purchases must be requested from Apple or Google according to their refund rules.
What happens when you cancel
Access and future deliveries
Cancellation stops future shipments and renewals after the current billing period ends, unless you paused instead of cancelling. You will not receive further boxes once cancellation takes effect.
Payments already debited before cancellation are normally processed and are not automatically refunded unless specific conditions are met.
Account data and digital content
Your account details and digital access may remain available for a short period or be removed depending on Mel Science policies.
Keep copies of confirmations, receipts and any digital purchase receipts in case you need to dispute charges or request support.
Will I get a refund?
Web purchases (non in-app)
Refunds for non in-app purchases are limited. Mel Science explicitly allows refunds for defective or damaged kits when reported promptly.
- Inspect kits on the day of receipt and report defects immediately.
- Return unused defective kits within two weeks for a refund (including delivery fee) or cancellation of the charge.
- Regular cancellations only produce refunds if you cancelled before the charge was applied.
See the vendor terms for detail.
Mel Science terms (refunds & returns)
App Store (iOS) / Google Play (Android)
Refunds for in-app purchases or subscriptions purchased through Apple or Google are governed solely by those platforms. Mel Science cannot authorize or process refunds for App Store or Google Play purchases.
Request refunds directly from the store that processed your payment.
Melba / in-app conditions summary
Mel Science plans and pricing
Plans overview
Below are representative pricing items and descriptions shown in Mel Science public materials. Local currency and shipping costs may vary for Singapore customers.
Pricing details
| Plan | Price | Period | Features |
|---|---|---|---|
| MEL Science subscription (e.g., Chemistry/STEM/Physics) | US$29.90/month (USD) | Monthly | Hands-on kits delivered monthly + digital experiences |
| MEL Science annual prepaid subscriptions | US$29.90/month (USD, equivalent monthly rate when paid annually) | Annual | Lower monthly rate via annual prepayment |
| App Store VR/lesson pack (e.g., Atoms lessons pack) | S$14.98 | One-time | VR lesson packs within MEL VR Science Simulations app |
Your consumer rights in Singapore
Statutory protection
Under Singapore law, consumers have protections against defective goods and unfair trading practices. Statutory rights apply even when a vendor’s own policy is restrictive.
Digital purchases and in-app platform purchases may be subject to the platform’s own rules, which can limit remedies available directly from the vendor.
How to seek redress
If you consider a vendor’s handling unfair or you have a defective product, you can escalate via local consumer bodies or dispute forums in Singapore.
Options include filing complaints with consumer advisory organisations or pursuing claims through small claims channels when appropriate.
Customer experiences
Positive reports
Many customers praise Mel Science for high-quality, lab-style science kits and engaging hands-on learning for children.
Some reviews note responsive customer service that replaced lost starter boxes.
See customer reviews (Trustpilot)
Negative reports
Common complaints include unexpected kit themes, continued billing after attempted cancellation, app crashes, confusing UI and instruction mismatches.
There are isolated reports of serious safety issues and dissatisfaction with refund responses for such incidents.
Documentation checklist
Before you cancel
- Account email and login information.
- Order number and subscription ID (from confirmation email).
- Payment receipt or bank/credit card statement showing charges.
For refunds or disputes
- Photos of any damaged or defective kit and timestamped delivery evidence.
- Copies/screenshots of cancellation confirmation and any support correspondence.
- Platform receipts for App Store / Google Play purchases if applicable.
Common mistakes
Deleting the app instead of cancelling
Many users delete the Mel Science app thinking it will stop billing. This does not cancel subscriptions billed through Apple or Google Play.
Always cancel inside the store subscription settings to stop future charges.
Assuming automatic refunds after cancellation
Cancelling does not automatically trigger a refund for charges already processed. Refunds for web purchases are limited and typically only given for defective kits or if cancellation occurred before the charge.
For in-app purchases, refunds must be requested from Apple or Google per their policies.
Comparative recap
Channel comparison
| Channel | Period | Ease of cancellation | Refund responsibility |
|---|---|---|---|
| Web (direct via MEL Science website) | Monthly | Cancel in account settings on the website; confirmation email expected. | Mel Science handles refunds for defective kits and cancellations made before a charge. |
| App Store (iOS) | Varies | Cancel via Apple ID / Subscriptions in iOS settings; Mel Science cannot cancel for you. | Apple (App Store) controls refunds; request via Apple. |
| Google Play (Android) | Varies | Cancel via Google Play account subscriptions; Mel Science cannot cancel for you. | Google Play controls refunds; request via Google Play. |
After cancelling
What to check
Keep the cancellation confirmation (email or screenshot) until any pending issues are resolved. Verify your next billing statement to ensure no further charges.
If you expect a refund for a defective kit, follow the return instructions and keep proof of return shipment and communication.
Helpful links
- Postclic: cancellation guidance
- Mel Science terms (refunds & returns)
- Melba / in-app conditions summary
- Customer reviews (Trustpilot)
- App reviews (JustUseApp)
Address
Registered address
c/o PKF Littlejohn, 15 Westferry Circus, Canary Wharf, London, United Kingdom, E14 4HD.
Contact notes
Mel Science’s public materials list international operations and no specific Singapore office address was found in those sources.
For platform purchases (App Store/Google Play), contact the platform support for billing and refund disputes.