Cancellation Mel Science: Easy Method

What is Mel Science

Service overview

Mel Science is a subscription service that delivers hands-on STEM kits and complementary digital experiences designed for children and learners. Kits include materials and instructions for lab-style experiments focused on chemistry, physics and related topics.

Who it is for

Mel Science targets parents, educators and students seeking experiential STEM learning at home. Subscriptions typically involve recurring shipments and optional digital content such as VR lesson packs.

How to cancel Mel Science

Web (direct via MEL Science website)

• Sign in to your account on the MEL Science website.
• Open the "My Account" or subscription settings page and choose "pause" or "cancel".
• Confirm the cancellation and keep the confirmation email or screenshot as proof.
• Note that charges already debited before cancellation will usually still be processed; refunds are only available if cancellation was made before the charge was applied.

For an external summary of cancellation steps, see a public guide.

Postclic: Mel Science cancellation guide

App Store (iOS) and Google Play (Android)

• If you bought the subscription or in-app content through Apple, cancel via your Apple ID / Subscriptions settings - Mel Science cannot cancel App Store subscriptions for you.
• If you bought through Google Play, cancel via your Google Play account subscriptions - Mel Science cannot cancel Google Play subscriptions for you.
• Deleting the app does not stop billing; you must cancel inside the platform account settings.

Note that refunds for in-app purchases must be requested from Apple or Google according to their refund rules.

What happens when you cancel

Access and future deliveries

Cancellation stops future shipments and renewals after the current billing period ends, unless you paused instead of cancelling. You will not receive further boxes once cancellation takes effect.

Payments already debited before cancellation are normally processed and are not automatically refunded unless specific conditions are met.

Account data and digital content

Your account details and digital access may remain available for a short period or be removed depending on Mel Science policies.

Keep copies of confirmations, receipts and any digital purchase receipts in case you need to dispute charges or request support.

Will I get a refund?

Web purchases (non in-app)

Refunds for non in-app purchases are limited. Mel Science explicitly allows refunds for defective or damaged kits when reported promptly.

• Inspect kits on the day of receipt and report defects immediately.
• Return unused defective kits within two weeks for a refund (including delivery fee) or cancellation of the charge.
• Regular cancellations only produce refunds if you cancelled before the charge was applied.

See the vendor terms for detail.

Mel Science terms (refunds & returns)

App Store (iOS) / Google Play (Android)

Refunds for in-app purchases or subscriptions purchased through Apple or Google are governed solely by those platforms. Mel Science cannot authorize or process refunds for App Store or Google Play purchases.

Request refunds directly from the store that processed your payment.

Melba / in-app conditions summary

Mel Science plans and pricing

Plans overview

Below are representative pricing items and descriptions shown in Mel Science public materials. Local currency and shipping costs may vary for Singapore customers.

Pricing details

Your consumer rights in Singapore

Statutory protection

Under Singapore law, consumers have protections against defective goods and unfair trading practices. Statutory rights apply even when a vendor’s own policy is restrictive.

Digital purchases and in-app platform purchases may be subject to the platform’s own rules, which can limit remedies available directly from the vendor.

How to seek redress

If you consider a vendor’s handling unfair or you have a defective product, you can escalate via local consumer bodies or dispute forums in Singapore.

Options include filing complaints with consumer advisory organisations or pursuing claims through small claims channels when appropriate.

Customer experiences

Positive reports

Many customers praise Mel Science for high-quality, lab-style science kits and engaging hands-on learning for children.

Some reviews note responsive customer service that replaced lost starter boxes.

See customer reviews (Trustpilot)

Negative reports

Common complaints include unexpected kit themes, continued billing after attempted cancellation, app crashes, confusing UI and instruction mismatches.

There are isolated reports of serious safety issues and dissatisfaction with refund responses for such incidents.

App reviews and issues

Documentation checklist

Before you cancel

• Account email and login information.
• Order number and subscription ID (from confirmation email).
• Payment receipt or bank/credit card statement showing charges.

For refunds or disputes

• Photos of any damaged or defective kit and timestamped delivery evidence.
• Copies/screenshots of cancellation confirmation and any support correspondence.
• Platform receipts for App Store / Google Play purchases if applicable.

Common mistakes

Deleting the app instead of cancelling

Many users delete the Mel Science app thinking it will stop billing. This does not cancel subscriptions billed through Apple or Google Play.

Always cancel inside the store subscription settings to stop future charges.

Assuming automatic refunds after cancellation

Cancelling does not automatically trigger a refund for charges already processed. Refunds for web purchases are limited and typically only given for defective kits or if cancellation occurred before the charge.

For in-app purchases, refunds must be requested from Apple or Google per their policies.

Comparative recap

Channel comparison

After cancelling

What to check

Keep the cancellation confirmation (email or screenshot) until any pending issues are resolved. Verify your next billing statement to ensure no further charges.

If you expect a refund for a defective kit, follow the return instructions and keep proof of return shipment and communication.

Helpful links

• Postclic: cancellation guidance
• Mel Science terms (refunds & returns)
• Melba / in-app conditions summary
• Customer reviews (Trustpilot)
• App reviews (JustUseApp)

Address

Registered address

c/o PKF Littlejohn, 15 Westferry Circus, Canary Wharf, London, United Kingdom, E14 4HD.

Contact notes

Mel Science’s public materials list international operations and no specific Singapore office address was found in those sources.

For platform purchases (App Store/Google Play), contact the platform support for billing and refund disputes.