Cancellation Memrise: Easy Method

What is Memrise

Overview

Memrise is an online language-learning platform that uses interactive exercises, spaced repetition, and multimedia (including native-speaker videos) to help users learn vocabulary and basic speaking skills.

Who uses it

Individuals who want gamified vocabulary practice and learners who prefer short, repeatable lessons commonly use Memrise.

How to cancel Memrise

Web (Memrise website)

• Log in to your Memrise account on the web.
• Go to Profile → Settings → Account → "Cancel Plan".
• This stops auto-renewal; you keep access until the end of the current billing period.

Android (Google Play)

• Open the Google Play Store on your Android device.
• Menu → Subscriptions → select Memrise → Tap "Cancel subscription".
• Paid features remain available until the subscription period ends.

iOS (Apple App Store)

• Open iOS Settings → Apple ID → Subscriptions and find Memrise.
• Cancel the subscription there; Apple manages App Store subscriptions.
• Memrise cannot cancel App Store subscriptions on your behalf.

What happens when you cancel

Access and billing

Cancelling a subscription generally stops auto-renewal but does not immediately remove access.

You typically retain paid features until the end of the paid period you already paid for.

Account and data

Your Memrise account (progress, courses) usually remains intact after cancelling the paid plan.

If you delete your account separately, progress and purchased content may be lost - check account settings before deleting.

Will I get a refund?

Memrise refund policy (direct web purchases)

• Memrise offers a voluntary 30-day money-back guarantee for Quarterly and Annual plans when bought directly on the web; Monthly plans are not eligible for that guarantee.
• There is also a 14-day right to change your mind under UK Consumer Contracts Regulations for online services - this can apply to refunds if you contact Memrise within that period.

Third-party payments and exceptions

• If you purchased via Apple App Store or Google Play, you must request refunds through those platforms; Memrise cannot issue refunds for third-party payments.
• For unauthorized charges, contact your payment provider or the platform (Apple/Google) as well as Memrise support to report the issue.

Memrise plans and pricing

Where to check current prices

Pricing and plan availability can change; check Memrise’s official pages for the latest information before purchasing.

Do not rely on third-party summaries for exact prices - verify on the official sales or app pages.

Billing cycles and terminology

Memrise offers multiple billing cycles (e.g., monthly, quarterly, annual) depending on the purchase channel.

Which cycles are available and which refunds apply can differ by whether you bought directly or via an app store.

Your consumer rights in Singapore

General expectations

Singapore consumer protection generally focuses on fair trading and accurate descriptions; digital service refunds often follow the merchant’s stated policy.

There is not always an automatic right to a refund for digital subscriptions unless the provider’s policy or the law specifically provides one.

How to escalate locally

If you encounter unauthorized charges or an unresolved dispute, consider contacting your bank or card issuer to dispute the payment.

You can also seek assistance from local consumer-advice organisations in Singapore (for example, consumer councils) for guidance on next steps and complaints.

Customer experiences

Positive feedback

• Many users praise Memrise for ease of use, engaging gamified lessons, effective spaced repetition, and value for money.
• Content such as videos with native speakers and friendly customer service are commonly highlighted positively.

Negative feedback

• Some users report issues like unauthorized charges, difficulty cancelling in certain situations, lost purchases or progress, and slow support response.
• Other complaints include app bugs, crashes, and dissatisfaction with changes to community features or product direction.

Documentation checklist

Essential items to collect

• Account email and username used with Memrise.
• Proof of purchase: receipt, order confirmation, or transaction ID.
• Platform used (Web, Google Play, Apple App Store) and relevant dates (purchase, activation, cancellation).

Optional supporting items

• Screenshot(s) of receipts, subscription status, and any error or cancellation screens.
• Correspondence with Memrise support or the app-store platform about the issue.

Common mistakes

Cancelling in the wrong place

A common error is cancelling on the website while the subscription is managed by the App Store or Google Play; that does not stop the third-party billing.

Always confirm where the subscription was purchased before cancelling.

Missing refund windows and not documenting

Another frequent mistake is missing the stated refund window (e.g., 14-day or 30-day periods) and lacking proof of purchase when contacting support.

Keep receipts and timestamps to support any refund request or dispute.

Comparative recap

Summary of cancellation routes

The table below compares the main cancellation methods, who controls refunds, and key notes about access after cancelling.

How to read the table

"Period" indicates the billing period label used in the table; monthly = monthly, annual = annual.

Notes describe refund and access implications for each method.

After cancelling

Next steps to confirm

After cancelling, check your subscription status in the same place you cancelled (web account, Google Play, or Apple Subscriptions).

Keep receipts and a screenshot of the cancellation confirmation until the billing cycle ends and any refund is resolved.

Reinstalling or re-subscribing

If you later decide to re-subscribe, you can do so through the same channel you used originally (web, Google Play, or Apple).

For the iOS app details or to reinstall, see the official App Store page: Memrise on the App Store (Singapore).

Address

Registered office

Memrise’s registered office (current) is: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.

Contacting support

To request refunds or raise account issues, use the support/contact channels in your Memrise account or the platform where you purchased the subscription.

When contacting support, include the documentation checklist items above to speed resolution.