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Cancel OUTSCHOOL
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I hereby notify you of my decision to terminate the contract relating to the Outschool service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Outschool: Easy Method
What is Outschool
Overview
Outschool is an online marketplace for live, interactive classes for learners aged roughly 3 - 18. Classes cover academics, arts, languages, hobbies and more and are run by independent teachers.
How it operates
Students pay per class or subscribe to a membership plan that provides monthly credits. Purchases on the web are handled by Outschool; in-app purchases are processed by the App Store or Google Play.
How to cancel Outschool
Cancel a membership on the web
- Sign in and go to Transactions → Manage Plan → Cancel Plan (or Pause Plan).
- Follow the on-screen prompts to confirm; you retain access until the end of the billing cycle.
- See Outschool’s membership cancellation rules: Outschool membership cancellation policies.
Cancel class enrollments and in-app subscriptions
- To cancel an enrolled class on the web, cancel within 24 hours of credit deduction (or before class starts within that 24-hour window) to return credits to your membership balance.
- If you subscribed via the App Store or Google Play, manage and cancel the subscription through the store where you purchased it.
- For Unlimited subscription questions, refer to Outschool Unlimited terms: Outschool Unlimited terms.
What happens when you cancel
Access and billing
Cancelling a membership on the web stops future charges but you generally keep access until your current billing cycle ends.
For Unlimited plans, once a monthly period begins there is no refund for that month; cancellation prevents future billing.
Credits and account data
Unused membership credits are usually saved to your inactive balance and available if you reactivate later.
Class credits returned after an eligible cancellation are applied as credits, not as direct bank refunds, unless special circumstances apply.
Will I get a refund?
Membership refund rules
First-month web membership: full refund only if canceled within 24 hours of the first month purchase and no credits have been used.
Outschool may offer a 14-Day Risk-Free Trial for first-time web members; renewals and upgrades are non-refundable.
Class and teacher-related refunds
- Class cancellations within the policy window (24 hours of credit deduction) return credits to your membership balance.
- Outside windows, refunds are rare and handled case-by-case; full or prorated refunds (usually as credits) are possible if a teacher cancels, misses, or reschedules sessions.
- For full policy details, consult: Outschool membership cancellation policies.
Outschool plans and pricing
Pricing summary
Outschool lists membership plans in USD; the table below shows the membership tiers and an in-app example converted to SGD for Singapore reference.
Notes on currency
All membership prices are charged in USD. SGD amounts shown are approximate conversions and may differ due to card FX rates and fees.
| Plan | Price | Period | Features |
|---|---|---|---|
| In-App Purchase: $10 USD Outschool balance | S$19.98 | One-time | Adds $10 USD equivalent credits to Outschool balance via iOS App Store |
| Membership Plan - 130 credits ($60 USD/month) | Approx. S$75.74 / month | Monthly | Basic membership tier, equivalent to ~1 group class/week, USD pricing |
| Membership Plan - 268 credits ($120 USD/month) | Approx. S$151.48 / month | Monthly | Mid-tier membership, ~2 group classes/week |
| Membership Plan - 548 credits ($240 USD/month) | Approx. S$302.96 / month | Monthly | Higher usage membership, ~4 group classes/week |
| Membership Plan - 1440 credits ($600 USD/month) | Approx. S$757.42 / month | Monthly | Highest tier, up to ~10 group classes/week, includes Concierge support |
Your consumer rights in Singapore
General position
Outschool’s public policy documents do not reference a statutory 14-day cooling-off right for Singapore consumers.
The platform’s 14-Day Risk-Free Trial is a discretionary offer for first-time web memberships, not a statutory right.
Practical steps for Singapore buyers
- If you purchased via the App Store or Google Play, the app store’s terms may affect refunds - contact the store for help.
- If you believe you were incorrectly charged, gather proof (receipts, screenshots) and contact Outschool Support or your card issuer for dispute options.
Customer experiences
Positive feedback
Many parents praise engaged teachers, a wide variety of classes, flexible scheduling and a user-friendly platform.
Support experiences are positive for some users who received timely help and credit refunds for teacher cancellations.
Negative feedback
Common complaints include confusion over membership and credits, billing issues, and frustration with refunds when purchases were made in-app.
Some users report slow or unsatisfying support responses in complex or disputed cases.
Documentation checklist
What to gather before contacting support
- Account email and username used on Outschool.
- Transaction ID, date and amount of the charge.
- Class title, teacher name, scheduled date/time for class cancellations.
- Screenshots of receipts, billing statements, and any in-app purchase confirmations.
What to include in a support request
- Clear statement of requested action (refund, credit return, cancellation confirmation).
- Attach evidence and note whether purchase was via web, App Store, or Google Play.
- Mention any deadlines (upcoming class) or special circumstances (teacher no-show).
Common mistakes
Missing the cancellation window
Example: Canceling a class more than 24 hours after credit deduction often means credits are non-returnable unless there are teacher problems.
Always check the timestamp of credit deduction; the 24-hour window is strict for many web credit returns.
Assuming app-store purchases follow the same rules
Example: Buying or subscribing inside the iOS app may place you under App Store refund rules rather than Outschool’s web refund practice.
Always check where the charge was processed - store-managed purchases usually require contacting the App Store or Google Play for refunds.
Comparative recap
Quick comparison overview
The table below compares key points across web memberships, Unlimited, and in-app purchases to help you decide how to manage cancellations.
How to use this table
Use the rows to check refundability, cancellation effect, currency, and handling of credits for each purchase route.
| Item | Membership (Web) | Unlimited | In-App Purchase (App Store) |
|---|---|---|---|
| Refund policy | Full refund only within 24 hours of first-month purchase (no credits used); renewals non-refundable. | No refund for current month once started; cancellation stops future billing. | Subject to App Store or Google Play refund rules; Outschool cannot directly refund store charges. |
| Cancellation effect | Access until end of billing cycle; unused credits saved to inactive balance. | Stops future charges; no refund for active month after it begins. | Cancelling in-app subscription stops next billing; handling of credits varies and may require contact with store. |
| Pricing currency | USD (Outschool lists prices in USD). | USD (Outschool Unlimited terms apply in USD). | In-app price shown in local currency; example: $10 USD balance sold in-app for S$19.98 in Singapore. |
| Credits handling | Credits returned to membership balance if canceled within 24-hour policy window; otherwise case-by-case. | Unlimited offers have their own terms; check Unlimited terms for details. | Credits purchased as in-app balance are added to Outschool account; refunds depend on store policies. |
After cancelling
Confirmations and follow-up
After you cancel, keep confirmation emails, transaction IDs and any cancellation screenshots until the matter is fully resolved.
If credits are not returned as expected, open a Support request and include the documentation checklist above.
Useful links
Address
Outschool mailing address
Outschool, Inc., PO Box 77107, San Francisco, California 94107, United States.
Contact route for disputes
For billing disputes, start with Outschool Support (see links above). If you purchased via the App Store or Google Play, also contact the store for refund requests.