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Cancel PERLEGO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Perlego service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Perlego: Easy Method
What is Perlego
Overview
Perlego is an online subscription service that provides unlimited access to a large catalogue of academic and textbook titles. It is designed for students and professionals who prefer streaming and downloading books to buying individual copies.
Key features
- Browser-based reading, offline downloads, highlighting and notes.
- Subscription access to textbooks rather than one-off purchases.
How to cancel Perlego
Cancel via the Perlego website (recommended)
- Log in → Account Settings → Subscription tab → Manage → Cancel subscription → Confirm cancel.
- Use a web browser (desktop or mobile). Perlego’s help article explains these steps in detail: Perlego: Cancel your subscription.
If you purchased via App Store or Google Play
- Subscriptions bought through Apple or Google must be cancelled through Apple/Google’s subscription system.
- Perlego cannot cancel App Store or Google Play subscriptions on your behalf; follow Apple/Google instructions for managing subscriptions instead.
Institution-provided subscriptions
- Access provided by an institution (library, university) is managed by that institution and typically cannot be cancelled in your Perlego account.
- Contact your institution’s admin or library team if you need earlier termination or changes.
What happens when you cancel
Access after cancellation
After cancelling a Perlego web subscription, you will keep access until the end of your current paid billing cycle.
You will receive a confirmation email once cancellation is complete.
Renewal and billing
Cancelling prevents future automatic renewals but does not automatically refund already-paid periods (see refund rules).
If you purchased via Apple or Google, billing and renewals are handled through those platforms.
Account and data
Cancelling a subscription does not necessarily delete your account or saved notes/highlights unless you request account deletion.
To remove your account entirely, follow the deletion instructions in Perlego’s help centre or contact support.
Will I get a refund?
14-day money-back guarantee (web, first-time purchase only)
- New users who bought on the web can request a refund within 14 days of the first charge.
- Refunds are not automatic; you must email Perlego support with required details.
How to request a web refund
- Email support and include: your account email, full name, date of the last charge, last four digits of the card used, plan type, and receipt IDs.
- Refunds are processed to the original payment method and typically appear within 10 working days once approved.
App Store / Google Play purchases
- Refunds for purchases made through Apple or Google are handled by Apple/Google and not processed by Perlego.
- Follow Apple or Google refund procedures for those purchases.
For Perlego’s refund policy details see: Perlego: Refund policy.
Perlego plans and pricing
Pricing summary
No official Singapore-dollar prices are published. The figures below are estimates converted from reported USD prices.
Estimated plans
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly (estimated) | approx. S$24.30 | monthly | Unlimited access (Essential/Complete depending on selection) |
| Yearly (estimated) | approx. S$194.40 (~S$16.20/month equivalent) | annual | Unlimited access |
Your consumer rights in Singapore
Key expectations under Singapore law
There is no Perlego-specific Singapore policy in the verified sources, but consumer protections under Singapore law generally cover unfair practices.
Expectations include protection against misleading automatic renewals and rights to fair treatment when disputes arise.
How to escalate a dispute
- First contact Perlego support with full documentation of the issue and request resolution.
- If unresolved, you may escalate using Singapore consumer dispute channels such as CASE (Consumers Association of Singapore).
Practical tips for Singapore users
- Keep records of cancellation confirmations, receipts and communication with Perlego.
- Verify whether your subscription was purchased via web or a mobile platform (Apple/Google) before seeking refunds.
Customer experiences
Positive feedback
- Users praise Perlego’s large academic/textbook catalogue and value versus buying single books.
- Features frequently commended include read-aloud, highlighting, notes and offline access.
Negative feedback
- Some users report being charged after believing they had cancelled, often due to account or email mismatches.
- Others mention difficulties obtaining refunds when the 14-day window has passed or when purchases were made via app stores.
Balanced takeaway
Many users report good support experiences and fast resolution, but there are recurring issues around platform-specific subscriptions and billing confusion.
Check your purchase platform and keep confirmation emails to reduce disputes.
Documentation checklist
What to prepare for cancellation
- Account email and full name used on the Perlego account.
- Subscription type (monthly or annual) and purchase platform (web, Apple, Google, institution).
What to prepare for a refund request
- Date of the first/last charge and receipt IDs.
- Last four digits of the card used and any confirmation emails or screenshots.
Supporting evidence for disputes
- Cancellation confirmation email or screenshots showing cancellation steps completed.
- Correspondence with Perlego support and any case/reference numbers.
Common mistakes
Canceling in the wrong place
A common error is attempting to cancel via the Perlego mobile app when the subscription was purchased on the web or via Apple/Google.
Always check which platform charged you before attempting cancellation.
Missing the refund window or using the wrong account
Users sometimes miss the 14-day web refund window or request refunds through Perlego for app-store purchases, which Apple/Google control.
Also watch for multiple accounts or email mismatches that can make it look like a subscription remains active after cancellation.
Comparative recap
Quick comparison
The table below summarises cancellation and refund handling by channel to help you choose the correct route.
How to interpret the table
Check the “How to cancel” column for the correct cancellation steps for your purchase platform.
Use the “Refund window” column to identify whether Perlego or a third party manages refunds.
| Channel | How to cancel | Refund window | Period |
|---|---|---|---|
| Web (Perlego website) | Account Settings → Subscription → Manage → Cancel | 14-day money-back guarantee for first-time web purchases (email support) | monthly, annual |
| App Store (iOS) / Google Play (Android) | Cancel via Apple or Google subscription settings | Refunds handled by Apple/Google under their policies | monthly, annual |
| Institution-provided subscription | Managed by the institution; contact institution administrator | Access usually expires automatically; contact institution for exceptions | annual |
After cancelling
Confirm cancellation
- Wait for Perlego’s cancellation confirmation email and save it for your records.
- Check that future automatic charges have stopped on your bank or card statements.
Need more help?
- Perlego cancellation help: Cancel your subscription.
- Perlego refund policy: Refund policy.
Escalation
If Perlego support does not resolve a billing dispute, collect all documentation and consider contacting consumer dispute channels in Singapore such as CASE.
Keep clear records of dates, screenshots and email threads if you plan to escalate.
Address
Registered address
Perlego Ltd, Registered address: 26‑27 Hatton Garden, London, EC1N 8BR, United Kingdom.
Other corporate addresses (reported)
Alternative corporate or registered addresses have been reported in public records (for example in Finsbury Square and Holborn). For postal cancellations or legal correspondence, verify the correct address with Perlego directly.