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Cancel PHOTOMATH
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I hereby notify you of my decision to terminate the contract relating to the Photomath service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Photomath: Easy Method
What is Photomath
Overview
Photomath is an educational app that helps users solve math problems by taking a photo of an equation or handwritten work. The app returns step-by-step explanations designed to support learning rather than just giving the final answer.
Core features
Main features include camera-based problem recognition, worked solutions, and a paid Photomath Plus tier with expanded content. The app is available on iOS and Android and also maintains an official site for information.
How to cancel Photomath
Google Play (Android)
- Open the Google Play Store app on the Android device.
- Tap Menu → Subscriptions → select Photomath.
- Tap “Cancel subscription” and follow the prompts; benefits continue until the billing period ends.
- Note: “Pausing” subscriptions is not an option on Google Play for Photomath.
iOS App Store (Apple)
- Open your Apple ID account settings on an iPhone, iPad or via the App Store on Mac.
- Go to Subscriptions → find Photomath → Tap “Cancel Subscription”.
- After cancellation, Plus benefits continue until the end of the current billing cycle.
Web / Photomath site purchases
- Photomath indicates purchases are handled through Apple or Google; there is no in‑web cancellation available.
- If you believe you purchased via a web checkout, check your receipt and contact Photomath support for guidance.
What happens when you cancel
Access and benefits
When you cancel a Photomath Plus subscription via the store you used to subscribe, you keep Plus features until the end of the paid billing period. Access ends automatically after that date.
Renewal and billing
- Auto‑renewal stops at the end of the current billing cycle after cancellation; you will not be charged again.
- Billing and refund actions are controlled by the platform (Google Play or Apple App Store) for most cases.
Account and data
Cancelling a subscription does not automatically delete your Photomath account or locally stored content. Account deletion is a separate action and may require contacting support or using in-app/account settings.
Will I get a refund?
General policy
Photomath generally does not issue refunds directly; refunds are governed by the App Store or Google Play Store policies. Photomath may consider refunds only in limited cases such as defective service.
Platform-specific notes and exceptions
- Google Play (Android): accidental-purchase refunds may be possible within the first 7 days; include your Google Play order number when contacting support.
- iOS (Apple): request refunds through Apple Support; immediate post-subscription errors (such as forgetting to cancel a trial) are the most common eligible cases.
- EEA/UK users: there is a legal 14‑day right to withdraw in EEA/UK; Photomath must refund payments within 14 days if withdrawal is valid, possibly subtracting value for services already provided.
Photomath plans and pricing
Pricing overview
The App Store listing in Singapore shows multiple Photomath Plus in-app prices in SGD. Exact billing periods are not always labelled in the listing.
Available tiers (as shown in App Store Singapore)
| Plan | Price | Period | Features |
|---|---|---|---|
| Photomath Plus (App Store Singapore) | S$13.98 | Likely Monthly | Full Photomath Plus subscription via in-app purchase |
| Photomath Plus (App Store Singapore) | S$14.98 | Unclear - possibly alternative monthly or promotional pricing | Full Photomath Plus subscription via in-app purchase |
| Photomath Plus (App Store Singapore) | S$73.98 | Likely Annual or multi-month bundle | Full Photomath Plus subscription via in-app purchase |
| Photomath Plus (App Store Singapore) | S$80.98 | Likely Annual or promotional bundle | Full Photomath Plus subscription via in-app purchase |
| Photomath Plus (App Store Singapore) | S$88.98 | Likely Annual or premium bundle | Full Photomath Plus subscription via in-app purchase |
| Photomath Plus (App Store Singapore) | S$99.98 | Likely Annual or extended bundle | Full Photomath Plus subscription via in-app purchase |
Your consumer rights in Singapore
Local legal framework
Singapore does not provide a statutory 14‑day cooling‑off period for digital services purchased and delivered immediately.
Platform and vendor responsibilities
- Subscriptions bought through Apple or Google are governed by the respective store policies for cancellations and refunds.
- Photomath’s Terms reflect platform rules and limited refund exceptions for defective or unavailable service; these do not create a Singapore-specific cooling-off right.
EEA/UK consumers
If you are in the EEA or UK, you have a 14‑day right of withdrawal under applicable law; Photomath’s terms acknowledge that right and corresponding refund obligations.
Customer experiences
Positive feedback
App store ratings show strong user satisfaction overall, with many users praising Photomath as a “lifesaver” and valuing step-by-step explanations.
Negative feedback
- Some users report difficulty obtaining refunds or losing proof of purchase after account changes.
- Complaints include paywalls restricting explanatory features, scanning errors, occasional incorrect answers, and redirection to Google when issues cannot be resolved in-app.
Documentation checklist
Before contacting support or a platform
- Store receipt or order confirmation (Google Play order number or Apple receipt).
- Account email associated with your Photomath account.
- Date of purchase and device used (Android/iOS).
- Short description of the issue and any error screenshots.
For refund requests
- Include the exact store order ID when asking Google Play for a refund.
- For Apple refunds, be ready to follow Apple Support’s procedures and supply the App Store receipt.
Common mistakes
Cancellation mistakes
Common errors include trying to cancel inside the Photomath app when the subscription was bought through Google Play or the App Store. This can leave users thinking they cancelled when auto-renewal remains active.
Refund mistakes
Another mistake is contacting Photomath for a refund without the store receipt or order number. Since platforms usually control refunds, missing documentation often delays or prevents a successful request.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund policy | Period |
|---|---|---|---|
| Google Play (Android) | Google Play Store app → Menu → Subscriptions → Photomath → Cancel subscription | Refunds handled by Google; accidental-purchase refunds may be possible within ~7 days; contact support with order number | Varies (store-managed) |
| iOS App Store (Apple) | Apple ID account → Subscriptions → Photomath → Cancel Subscription | Refunds handled by Apple Support; eligible mainly for immediate or trial errors | Varies (store-managed) |
| Web / Photomath site | Photomath indicates purchases are through Apple/Google; cancel via those platforms | Photomath generally defers to platform refund rules; Photomath may consider refunds for defective service | Not applicable |
After cancelling
Next steps
- Check your store receipt or subscription page to confirm the subscription end date and to ensure auto‑renewal is turned off.
- Keep receipts and order numbers in case you need to request a refund or contact support later.
Helpful links and contacts
- Official Photomath website: photomath.com
- Photomath on the Singapore App Store: Photomath on App Store (SG)
- If you need further help, you can contact Photomath support (support@photomath.com) and provide your store receipt and order ID.
Address
Corporate address
Photomath d.o.o., Strojarska cesta 20, Zagreb, Croatia.
Support contact
For account or billing assistance mention your purchase receipt and store order ID when contacting support. Visit photomath.com for official contact guidance.