Cancellation Promova: Easy Method

What is Promova

Overview

Promova is a subscription-based language learning app that focuses on speaking practice, AI coaching and interactive lessons to improve pronunciation and fluency.

It offers free and premium tiers, multiple subscription periods, and a one-time lifetime access option.

Platform availability

Promova is available on mobile app stores and via its website for account management and payments.

App listings and third-party reviews note broad device support and large user bases on Google Play and the App Store.

How to cancel Promova

Cancel on App Store (iOS)

• Open the Settings app on your iPhone or iPad.
• Tap your name → Subscriptions → select Promova → Cancel Subscription.
• Note: Lifetime membership is a one‑time purchase and will not appear in the Subscriptions list.
• For the App Store listing see: Promova on the App Store.

Cancel on Google Play (Android)

• Go to play.google.com and sign in to your Google account.
• Open My subscriptions → select Promova → Manage → Cancel subscription → Confirm "Yes".
• Make sure you cancel at least 24 hours before the renewal date to avoid next-period billing.

Cancel on the Promova website

• Log in to your Promova account on the website.
• Go to My profile → Payments and subscriptions → find the subscription → click the three dots → Cancel subscription.
• Complete the confirmation questionnaire; you should see a success confirmation on screen when cancellation finishes.
• If you prefer a step-by-step external guide, see: How to cancel Promova (guide).

Important cancellation notes

• Deleting the app does NOT cancel your subscription - you must cancel through Apple, Google Play, or the Promova website.
• Cancel at least 24 hours before the period ends; cancelling stops auto‑renew but you retain access until the period expires.

What happens when you cancel

Access after cancellation

After cancellation, auto‑renewal is disabled immediately but you keep premium access until the current paid period ends.

Access only ends at the end of the billing cycle; you can continue using paid features until then.

Data and account effects

Cancelling a subscription does not necessarily delete your Promova account or learning data.

If you want your account removed, follow Promova website account deletion options or contact support as outlined in their help resources.

Will I get a refund?

Refunds for website purchases

Refunds for purchases made directly on the Promova website must be requested by emailing Promova support and following their Refund Policy procedures.

Contact details or the refund article are referenced in Promova’s help pages; if needed, consult the account payment area for support contact instructions.

Refunds for App Store and Google Play

• App Store purchases: refunds are handled by Apple under Apple’s refund policy.
• Google Play purchases: refunds are handled by Google under Google Play policies.
• Promova states that refund eligibility depends on the purchase platform and platform rules.

Exceptions and legal rights

EU consumers may have a statutory 14‑day withdrawal (cooling‑off) right for website purchases under applicable EU law.

Other jurisdictions (including Singapore) may have different rules; check local consumer law and the merchant’s policy for specifics.

Promova plans and pricing

Pricing table

The table below lists plans and prices from verified Singapore App Store listings (early 2026).

Pricing notes

Prices reflect App Store listings in Singapore as of early 2026 and may change over time.

Platform fees, taxes and regional differences can cause price variations between stores and direct website purchases.

Your consumer rights in Singapore

General position on digital subscriptions

Singapore does not generally provide an automatic statutory cooling‑off period for digital subscriptions purchased online.

Refunds and cancellation rights therefore depend primarily on the merchant’s stated policy and the platform used for purchase.

Protection and dispute options

• If you believe you were misled or faced unfair trading practices, you can raise a complaint with the Consumers Association of Singapore (CASE) or seek bank/card chargeback where applicable.
• Credit card chargebacks can be pursued if a merchant fails to provide agreed services or continues billing after cancellation.

Practical steps for Singapore consumers

• Keep receipts and screenshots of subscription pages, cancellation confirmations, and communication with support.
• Cancel at least 24 hours before renewal to avoid unintended charges.

Customer experiences

Positive feedback

Users praise Promova for ease of use, strong speaking practice and effective AI coaching in many reviews.

App Store and Google Play ratings are high in many markets, and some reviewers highlight rapid memorisation and engagement.

Negative feedback

Some users report billing issues such as being charged despite canceling a trial or experiencing continued auto‑billing.

Other complaints include perceived lack of promised features, speech recognition limits, and slow customer support in some cases.

Documentation checklist

What to save before you cancel

• Subscription confirmation email or receipt from the App Store, Google Play, or website.
• Screenshot of your subscription page showing renewal date and plan details.
• Any cancellation confirmation screen or email from Promova or the platform.

If requesting a refund or dispute

• Copies of all correspondence with Promova support and any error messages or access problems.
• Bank/credit card statement entries showing the charge(s) you are disputing.

Common mistakes

Deleting the app instead of cancelling

Do not delete the app assuming the subscription is cancelled; the subscription remains active and will continue to auto‑renew unless you cancel with the platform or on the website.

Example: uninstalling the app without following App Store or Google Play steps can lead to unexpected charges the next billing cycle.

Missing the cancellation window

Cancelling less than 24 hours before renewal can result in being charged for the next period; many users report this timing as a common cause of disputes.

Always check your renewal date and set a calendar reminder a few days before to cancel if needed.

Comparative recap

Quick comparison

The table below summarises cancellation ease, refund handler, and notes for each purchase channel.

Takeaway

Choose the cancellation route that matches where you purchased the subscription to ensure correct handling of billing and refunds.

Keep records and cancel at least 24 hours before renewal to reduce disputes.

After cancelling

Check confirmation

Ensure you receive a cancellation confirmation on screen or by email and keep a copy for your records.

If you do not receive confirmation, revisit the subscription page and repeat cancellation or contact support.

Helpful links and next steps

• Promova on the App Store: https://apps.apple.com/sg/app/promova-learn-languages/id1460782849
• Step‑by‑step cancellation guide (third‑party summary): How to cancel Promova
• Independent review and context: Promova review

Address

Company location

Promova is listed as headquartered in Limassol, Cyprus, with additional offices reported in Ukraine.

For official contact and support, use the contact methods provided in your account area or within the app’s help section.

Contact tips

When contacting support about billing or refunds, provide your purchase receipt, account email and any relevant screenshots.

If local mediation is needed in Singapore, keep records to support a CASE complaint or a bank/card chargeback request.