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Cancellation Preply: Easy Method
What is Preply
Service overview
Preply is an online tutoring marketplace that connects students with independent tutors for personalised lessons in languages and other subjects.
Lessons are generally booked per session (commonly 50 minutes) and tutors set their own hourly rates.
How it works
Students subscribe to a tutor or book single lessons, manage schedules, and pay through Preply's platform.
Subscriptions and lesson credits are managed via the website or mobile app with options to cancel or reschedule under platform rules.
How to cancel Preply
Cancel a tutor subscription on the web
- Go to Home or Subscription Settings → Subscriptions.
- Find the tutor, click the three dots next to the tutor, and choose "Cancel subscription".
- After cancellation, scheduled lessons remain; unscheduled lessons expire at the end of the 28‑day cycle.
See Preply help for subscription control for details.
Manage subscriptions on Preply (web)
Cancel via the mobile app
- Open the app and tap your profile → More Settings → Subscription.
- Select the tutor, tap the three dots, then tap "Cancel Subscription".
- Post‑cancellation effects (scheduled lessons kept; unscheduled expire after 28 days) are the same on mobile.
Manage subscriptions on Preply (app)
What happens when you cancel
Access and scheduled lessons
When you cancel a tutor subscription you keep any lessons that are already scheduled in your calendar.
Unscheduled lessons or lesson credits tied to the subscription generally expire at the end of the current 28‑day billing cycle.
Account renewal and data
Subscriptions stop auto‑renewing after cancellation; your account and profile remain active unless you close your account separately.
Preply retains records and payment history per its terms; contact support for specific data requests.
Will I get a refund?
General refund policy
Payments are generally non‑refundable except at Preply’s discretion under their subscription terms.
Refunds are not automatic and are evaluated case by case according to Preply’s internal policies.
Exceptions and typical cases
- Monthly subscriptions: a refund may be considered if no lessons were used and the payment was made less than 28 days ago.
- Yearly subscriptions: full refund possible if cancelled within a 14‑day trial and no lessons were used; partial refunds may be considered if lessons were used during trial.
- Unused credits are often expected to be transferred to another tutor rather than refunded; Preply exercises discretion.
For contract details see the Subscription Services Terms.
Preply Subscription Services Terms (document)
Preply plans and pricing
Pricing summary
Preply charges per lesson (typically 50 minutes). Tutors set their own rates, so prices vary by tutor and subject.
The following are example conversions from USD to SGD based on listing examples and are for illustration only.
| Plan | Price | Period | Features |
|---|---|---|---|
| 50‑Minute One‑on‑One Lesson (varies by tutor) | Approx S$33.75 (based on US$25) | Per 50‑minute lesson | Live 1‑to‑1 tutoring via Preply; price depends on individual tutor |
| 50‑Minute One‑on‑One Lesson (varies by tutor) | Approx S$31.05 (based on US$23) | Per 50‑minute lesson | Live 1‑to‑1 tutoring via Preply; price depends on individual tutor |
Notes on pricing
- There is no single fixed monthly or annual price published by Preply; listings show tutor‑specific rates in USD.
- Currency conversions are approximate and depend on your payment provider or bank.
Your consumer rights in Singapore
Cooling‑off and statutory rights
Preply’s terms do not automatically grant an EU‑style 14‑day statutory cooling‑off period for users outside those jurisdictions.
Consumers in Singapore generally rely on the platform’s stated refund and cancellation terms rather than an automatic cooling‑off right.
Unused credits and expiry
- Unused lesson credits often expire at the end of the billing cycle, which can cause loss of value unless addressed before expiry.
- If you believe terms were unclear or unfair, gather documentation and contact Preply support promptly to request an exception.
Refer to the Subscription Services Terms for how refunds and credits are handled.
Customer experiences
Positive feedback
Many users praise Preply for a wide tutor selection, helpful teaching tools, and an intuitive interface.
Positive reviews note effective tutor matching and responsive customer support in some cases.
Negative feedback
Common complaints include difficulties obtaining refunds, losing unused credits after cancellation, and problems with app functionality.
Some users describe issues with communication and perceived lack of transparency about automatic renewals.
Read customer reviews (Trustpilot)
Documentation checklist
What to collect before contacting support
- Subscription confirmation email or page screenshot showing tutor and billing date.
- Payment receipt or bank/credit‑card statement showing the charge.
- Lesson schedule or calendar entries for any booked lessons.
- Screenshots of the subscription page showing available credits and expiry.
Evidence to support a refund request
- Records proving no lessons were used (if requesting a refund for unused monthly payment).
- Clear timeline of attempts to reschedule or communicate with the tutor or support.
Common mistakes
Assuming automatic refunds
Many users mistakenly assume payments are refundable by default; Preply’s policy is that refunds are discretionary.
Always review the subscription terms and gather evidence before requesting a refund.
Missing cancellation windows
Students who cancel or reschedule lessons with less than 12 hours' notice are typically charged in full for that lesson.
Also note tutors must cancel at least 12 hours before the lesson start; otherwise, only rescheduling is typically permitted.
Student lesson cancellation policy
Tutor cancellation requirements (policy update)
Comparative recap
Quick comparison table
| Feature | Preply | Typical expectation |
|---|---|---|
| Lesson cancellation window | Students: free cancel/reschedule up to 12 hours before start | Many tutoring platforms offer 24 - 48 hour windows |
| Refund policy | Payments generally non‑refundable; some exceptions (monthly/yearly/14‑day trial) | Some services provide clearer pro‑rata refunds or statutory cooling‑off |
| Unused credits expiry | Unscheduled lessons may expire at the end of a 28‑day cycle | Other platforms may keep credits until manually redeemed or refunded |
Key takeaways
- Preply offers flexible booking but enforces specific cancellation and expiry rules.
- Refunds are limited and handled at Preply’s discretion - document everything if you need to request one.
After cancelling
What to do next
Check your scheduled lessons to confirm they remain booked and monitor the billing cycle for expiry of any unscheduled credits.
If you expect a refund or credit transfer, prepare your documentation and contact Preply support.
Helpful official links
- How to control your subscription (Preply Help)
- Student lesson cancellation policy (Preply Help)
- Subscription Services Terms (document)
Address
Corporate mailing address
Preply’s primary contact address is:
1309 Beacon Street, Suite 300, Brookline, Massachusetts 02446, United States
Support channels
Use the official Preply Help Center links above to open support tickets or access policy pages before escalating.
Keep your documentation ready when you contact support to improve the chance of a favourable resolution.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.