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I hereby notify you of my decision to terminate the contract relating to the Think Iq Academy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Think Iq Academy: Easy Method
What is Think Iq Academy
Overview
Think Iq Academy is presented as an online educational platform offering subscription-based access to IQ tests, retakes, certificates and learning materials.
It markets a low-cost IQ test and a membership that unlocks additional features and monthly access to resources.
Product scope
Offerings include one-off tests (e.g. "One IQ Test") and a monthly membership for additional features.
Some similarly named in-app course bundles exist in apps such as Think Academy Student; these appear unrelated to the online IQ test service.
How to cancel Think Iq Academy
Official cancellation methods
- Log into your account and use the Help page or the "My Account" section to cancel as stated in the official cancellation policy.
- Alternatively, email the company's support address (as listed on their service pages) requesting cancellation.
- Cancellation is stated to take effect at the end of the current billing cycle with no further charges.
When the official routes fail - practical steps
- If the dashboard cancel button is non-functional or "My Account" fails to load, document each failed attempt with screenshots and timestamps.
- If support emails go unanswered, escalate by contacting your payment provider (bank or card issuer) to block further recurring charges and dispute unauthorized renewals.
- If the subscription was purchased via Apple App Store or Google Play, cancel directly in your App Store / Google Play subscriptions settings.
What happens when you cancel
Access and content
According to the policy, canceling a subscription stops future recurring charges but typically leaves access active until the end of the current paid billing cycle.
Content access for the remainder of the billing period is normally retained; however, exact behavior may vary by product or app purchase channel.
Account data and records
Cancelling does not automatically delete account data unless the service provides a separate data-deletion option.
Keep copies of receipts, screenshots, and confirmation messages for your records and any disputes you may need to file.
Will I get a refund?
Official refund policy
The service states a 30-day money-back guarantee only for the initial subscription purchase, provided the subscriber has not accessed, downloaded, or viewed IQ test results or premium content.
Renewals, promotional purchases, partial use, and access to results typically make the purchase non-refundable.
Practical limitations and exceptions
- Refund requests must be sent by email and are usually processed within 2 - 7 business days per the Terms of Service.
- User reports indicate refund requests are often ignored or denied even when submitted within the stated period.
- If you bought via the App Store or Google Play, you generally must request refunds through those platforms rather than the company directly.
Think Iq Academy plans and pricing
Available plans (sourced)
The table below lists the pricing items available in the verified data. Prices are shown as reported and may include in‑app or USD offers.
Notes on pricing data
Some SGD-priced items are in-app bundles from the Think Academy Student app and may be separate from the online IQ membership offering.
The USD membership (USD $29.99/month) refers to the IQ test site membership listed in the verified data.
| Plan | Price | Period | Features |
|---|---|---|---|
| 2021 Pre‑K4 Chinese Long Term | S$299.98 | One‑off course/package | In‑app purchase via Think Academy Student app |
| 2020 Winter Grade 02 Mastery | S$299.98 | One‑off course/package | In‑app purchase via Think Academy Student app |
| 2020 Winter Grade 01 Math | S$249.98 | One‑off course/package | In‑app purchase via Think Academy Student app |
| 2021 Pre‑K3 Math Long Term | S$299.98 | One‑off course/package | In‑app purchase via Think Academy Student app |
| 2020 Winter Kindergarten Math | S$229.98 | One‑off course/package | In‑app purchase via Think Academy Student app |
| One IQ Test | USD $1.00 (~SGD $1.35) | One‑off | Online IQ test - not Singapore education centre |
| Membership (IQ Test Site) | USD $29.99/month (~SGD $40.00) | Monthly | Access retakes, certificates, materials - via Terms of Service |
Your consumer rights in Singapore
Key protections
Under Singapore consumer protection rules, businesses must not use misleading representations or hidden subscription tactics.
Terms must be clearly disclosed and cancellation/refund mechanisms should be accessible and functional.
Practical complaint options
- File a complaint with the Consumers Association of Singapore (CASE) if terms are misleading or cancellation is obstructed.
- Contact your bank or card issuer to dispute unauthorized recurring charges or request a chargeback under your card network rules.
- If the purchase was via App Store or Google Play, use Apple/Google refund and dispute processes for app-store purchases.
Customer experiences
Negative reports
Multiple users report deceptive billing where a purported $1 one‑time test becomes a recurring $29.99 charge without clear consent.
Common complaints include non-functional cancel buttons, unavailable "My Account" pages, and unresponsive support when seeking refunds.
Positive reports
A minority of users report a smooth interface, fast report delivery, and successful mobile access for the test itself.
These positive reviews are less frequent than the negative reports in public review sources.
Documentation checklist
Essential items to collect
- Receipt or order confirmation showing the purchase date and amount.
- Screenshots of account pages, the dashboard, cancel buttons, and error messages with timestamps.
- Copies of all emails sent to support and any replies (include headers where possible).
Bank and platform records
- Bank or card statements showing the charges in question (dates and amounts).
- If purchased via the App Store/Google Play, save the app purchase record or subscription entry from your Apple/Google account.
- Notes of phone calls, escalation attempts, and dates you contacted your payment provider or CASE.
Common mistakes
Relying only on a broken cancel button
Many users attempt cancellation only via a dashboard button that later proves non-functional. That delays action and may allow renewals to post.
Always document the failure and immediately contact your payment provider if cancellation cannot be completed.
Assuming refunds will be automatic
Believing a 30‑day policy guarantees a refund without following required steps is a frequent error.
Submit a timely email request, keep proof you did not access results (if applicable), and escalate to your bank or app store if ignored.
Comparative recap
Quick comparison
The table below contrasts the official statements with reported experiences and recommended next steps for Singapore consumers.
How to use this table
Use the table to decide whether to contact support, your payment provider, an app store, or CASE based on your purchase channel and experience.
| Feature | Official statement | Reported experience | Recommended action |
|---|---|---|---|
| Cancellation | Cancel via account (Help or "My Account") or email; stops future billing at period end. | Cancel button often non-functional; "My Account" may not load; support unresponsive. | Document failures; contact bank/card issuer; if bought via app store, cancel there. |
| Refunds | 30‑day refund on initial purchase if results not accessed; renewals non‑refundable. | Refunds often ignored or denied in practice despite timely requests. | Send email request immediately; keep proof; escalate to bank or app store if refused. |
| App purchases | No explicit company policy; standard practice is to cancel via App Store/Google Play. | Users report hidden subscriptions activated via app flows. | Check App Store/Google Play subscriptions and request platform refunds if needed. |
After cancelling
If cancellation works
Save any confirmation emails or screenshots that show your cancellation and the date when access will end.
Monitor your bank account for any unexpected post‑cancellation charges for at least one billing cycle.
If cancellation fails or you need help
- Cancellation guide and user reports (TimeToCancel)
- Step-by-step cancellation and chargeback advice (JoinChargeback)
- Public reviews and complaints (Trustpilot)
- Community reports and experiences (Reddit)
- Think Academy Student app (Apple App Store)
Address
Physical address
601 MACPHERSON ROAD, #01-17, Singapore 368242
Use this address when filing complaints or formal correspondence if relevant to your case.
How to reference the address
Include the address on any complaints to CASE or when describing the merchant to your bank or card issuer.
Attach supporting documentation (receipts, screenshots, dates) to improve the chances of a successful dispute.