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I hereby notify you of my decision to terminate the contract relating to the Vooks service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vooks: Easy Method
What is Vooks
Overview
Vooks is a subscription service that offers animated storybooks for young children, combining read-along narration with colorful visuals to support early literacy.
Key features
The service provides ad-free, on-demand videos, an offline mode, and a storyteller experience designed for families and educators.
How to cancel Vooks
Cancel on the Vooks website
- Log in to your Vooks account on the Vooks website.
- Open your Account page and select your subscription (monthly or annual).
- Click "Cancel Renewal" to stop automatic renewal; access remains until the end of your billing cycle.
Cancel via app stores or by mail
- Apple iOS / Apple TV (App Store): You must cancel through Apple's subscription management. Follow Apple's official steps in the App Store settings.
- Google Play (Android): Cancel through Google Play's subscription settings using Google Play Help.
- Written notice (alternative): Send a written cancellation including your account email, subscription/order number, a clear cancellation statement, date, and signature to Vooks PO Box 6449, Beaverton, OR 97007. Registered mail is recommended.
What happens when you cancel
Access after cancellation
When you cancel a Vooks subscription on the website, your access continues until the end of the current billing cycle.
Renewal and account data
Cancelling stops future automatic renewals but does not automatically delete your account or saved data.
If you need account deletion or data removal, contact Vooks support directly for next steps.
Will I get a refund?
Website purchases (direct)
- Refunds for direct website purchases are discretionary.
- Typical time windows: 15 days for yearly subscriptions, 7 days for monthly subscriptions, and 48 hours for lifetime subscriptions.
App Store / Google Play purchases
- Purchases made through Apple or Google are subject to those platforms' refund policies.
- Request refunds via the Apple App Store or Google Play; Vooks does not control those refund processes.
Vooks plans and pricing
Plans summary
Below are the standard U.S. plan names, prices, and core features as provided by Vooks.
Notes on local pricing
Exact Singapore-dollar pricing is not published here; in-app prices in SGD appear at the point of purchase in the App Store or Google Play.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (USD) | US$9.99 | Monthly | Ad‑free, offline/on‑demand, Storyteller, 7‑day free trial |
| Annual (USD) | US$49.99 | Annual | Same features, billed annually (Super Reader) |
Your consumer rights in Singapore
Cooling-off and distance selling
Singapore consumer protections may provide additional rights for digital subscriptions sold at a distance, including cooling-off periods in certain circumstances.
Protections and remedies
Consumers are protected against unfair business practices such as unauthorized renewal charges or failure to provide cancellation confirmation.
If Vooks mishandles cancellation or the service does not match its description, Singapore laws on digital content and distance selling may provide recourse.
Customer experiences
Positive feedback
- Overall high customer satisfaction (TrustPilot ~4.5/5, ~426 reviews) praising family-friendly content and calming storytelling.
- Educators and parents often note the suitability for young readers and the soothing narration.
Negative feedback
- Some users report being charged after attempting to cancel, citing failures in cancellation processing.
- Recurring complaints include lack of cancellation confirmation and unexpected automatic renewals.
Documentation checklist
Essential items to prepare
- Account email and username used to subscribe.
- Subscription or order number (receipt or billing statement).
- Clear written cancellation statement with the date and your signature (for mailed notices).
Additional helpful evidence
- Screenshots of your account/subscription page showing cancellation status.
- Copy of any confirmation emails, payment receipts, and bank statements showing charges.
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel on the Vooks website when the subscription was billed through Apple or Google. For App Store/Google Play purchases you must cancel through those platforms.
Assuming cancellation is immediate
Users sometimes expect immediate loss of access or an immediate refund. Website cancellations generally preserve access until the billing period ends, and refunds are discretionary.
Another common mistake is not keeping confirmation evidence or missing renewal cut-off dates.
Comparative recap
Quick comparison
The table below summarizes main cancellation routes, refund responsibility, and practical notes to help decide the correct path.
How to choose
Pick the method that matches how you originally bought the subscription (website, Apple, Google, or by written contract).
| Method | Where to cancel | Refunds | Notes |
|---|---|---|---|
| Website | Vooks account > Account page > Cancel Renewal | Discretionary; 7 days (monthly), 15 days (yearly), 48 hours (lifetime) | Access continues until end of billing cycle; contact support for disputes |
| Apple iOS / Apple TV | Apple App Store subscription management | Subject to Apple refund policies | Must request refunds via Apple; Vooks cannot apply Apple refunds |
| Google Play (Android) | Google Play subscription settings | Subject to Google Play refund policies | Cancel and request refunds via Google Play |
| Written notice | Mail to PO Box 6449, Beaverton, OR 97007 | Handled case-by-case; use registered mail for proof | Include account email, order number, clear cancellation statement, date, signature |
After cancelling
Check confirmations and billing
Save any confirmation message or screenshot showing cancellation. Monitor your bank or card statements for unexpected charges.
Where to get help
- Vooks support and pricing details: Vooks Support - Pricing & Help
- If subscribed via Apple, manage or request refunds via the App Store: Vooks on the App Store
Address
Primary office
Vooks, Inc., 2066 NW Irving St, Suite 4, Portland, OR 97209, United States.
Mailing for written cancellation
Alternative cancellation mailing address: Vooks PO Box 6449, Beaverton, OR 97007. Registered mail is recommended for proof of delivery.