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Cancel ALBERT
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Albert service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Albert: Easy Method
What is Albert
Service overview
Albert is a personal finance app that offers budgeting, savings, cash advances and investing tools. It analyses spending and provides recommendations and subscription-based premium features.
Where it operates
Albert primarily lists pricing in USD and serves users internationally through app stores and direct sign-ups. Local billing in Singapore will typically convert USD charges to SGD via the card or store.
How to cancel Albert
Cancel inside the app
- Open the Albert app, go to Profile → Menu (or Payments) → Help Center → Deactivate or close my account.
- Note: Cancellation is processed only when all Albert Savings and Investing balances are zero and there are no pending deposits or unsettled trades.
Other direct methods
- Text support: send a cancellation request by texting 639117 (no country code) to the app’s support SMS number.
- Email support: send a cancellation request to support@albert.com. Include your account email and a clear request to close the account.
App-store subscriptions
- Apple App Store: Cancel via iOS Settings → [Your Name] → Subscriptions → select Albert → Cancel. Guidance: Postclic guide.
- Google Play: Cancel via Play Store → Payments & subscriptions → Subscriptions → select Albert → Cancel. Uninstalling the app does not cancel Play-store subscriptions.
What happens when you cancel
Access to features
Once cancellation is accepted, paid premium features typically stop at the end of the current billing period unless you have a refund approved.
If you cancel a subscription purchased through Apple or Google, access usually ends when that store subscription expires.
Account and data
Closing an Albert account may require the app to verify zero balances and clear pending transactions before final closure.
Data retention and deletion follow Albert’s terms; save any records you need (statements, tax info) before requesting permanent closure.
Will I get a refund?
General refund rules
- New users who cancel within 30 days of creating or reactivating an account (before a scheduled subscription payment) should not be charged for that period.
- Monthly Genius fees are generally non-refundable outside specific new-user windows.
Yearly and prorated refunds
- Yearly Genius: if deactivated within one month of signup you typically won’t be charged; if deactivated after the first month, a prorated refund for the remaining period may be available.
- No general prorated refunds for monthly subscriptions outside the new-user 30-day window.
Return of unused balances
Upon account closure, unused balances may be returned via check or other methods; small amounts (under $1) may be withheld in some cases.
Processing times and specific options may vary; keep records of balances and requests when you close the account.
Albert plans and pricing
Overview of plans
Below are the plans and the monthly prices listed in USD from available sources. Singapore users will likely be billed in USD and converted by the payment provider.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | US$14.99 | monthly | Budgeting, spending tracking, Smart Savings (Genius may be needed for full access) |
| Standard | US$19.99 | monthly | Everything in Basic, plus investing, identity protection, credit monitoring, cashback rewards |
| Genius | US$39.99 | monthly | Everything in Standard, plus AI assistant and unlimited expert access |
| Family | US$39.99 | monthly | Genius features for up to 5 users |
Your consumer rights in Singapore
Practical steps for disputes
If you believe you were charged incorrectly or cannot close an account, contact your bank or card issuer to dispute unauthorized charges. Keep dates, amounts and communication records.
Also save screenshots of your Albert account showing balances, cancellation requests and any error messages for evidence.
Local protections and guidance
Digital subscription refunds and cooling-off rights vary by jurisdiction and provider terms. Singapore does not automatically provide a 14‑day statutory cooling off for all digital subscriptions.
If you need formal help, consider reaching out to local consumer organisations or your payment provider for guidance on chargebacks and dispute procedures.
Customer experiences
Positive reports
- Some users praise the app’s simple interface, budgeting tools and quick spot-cash delivery when it functions as intended.
- Users have reported helpful financial insights and responsive customer service in some cases.
Negative reports
- Recurring complaints include difficulty cancelling subscriptions, requirements to have zero balances before closure, and continued charges after cancellation attempts.
- Other common issues reported are unexpected or unauthorized charges, delayed withdrawals, and poor experiences resolving refunds or account holds.
Documentation checklist
Before you request cancellation
- Confirm and document that all Albert Savings and Investing balances are zero.
- Capture screenshots of account balances, pending deposits, and any error messages.
- Note transaction IDs, recent charge dates and your subscription billing cycle.
When you contact support
- Include your account email, full name, device details, and the exact cancellation request text.
- Keep copies of sent emails, SMS confirmations, and any support ticket numbers for follow-up or disputes.
Common mistakes
Uninstalling instead of cancelling
Uninstalling the app does not cancel subscriptions purchased through the Apple App Store or Google Play. You must cancel through the respective store settings.
Leaving balances or pending transactions
Many users attempt closure without first clearing savings or unsettled trades. Albert requires $0 balances and no pending deposits for cancellation to process.
Delaying documentation
Not saving screenshots or communication can make refunds or disputes harder. Always document balances, cancellation confirmations and billing details immediately.
Comparative recap
Quick comparison
The table below summarises cancellation routes, typical requirements and refund chances to help you choose the fastest path.
Comparison table
| Method | How to cancel | Requirement before cancellation | Typical refund outcome | Reference |
|---|---|---|---|---|
| In-app | Profile → Menu → Help Center → Deactivate or close my account | All balances $0; no pending deposits or unsettled trades | Depends on timing; new-user 30‑day rule may prevent charge | Guide |
| SMS support | Text the app support number with cancellation request (639117) | All balances $0 | Same as in-app - refunds depend on timing and plan type | Support via app messaging |
| Email support | Send cancellation request to support@albert.com | All balances $0; include account details | New-user 30‑day and yearly prorates may apply; monthly usually non-refundable | Support correspondence |
| Apple / Google | Cancel in iOS Settings or Play Store subscriptions | Cancel at store level; verify Albert account closure separately | Store-level refunds follow App Store / Play policies; uninstalling doesn’t cancel | Store cancellation steps |
After cancelling
Follow-up actions
Keep confirmation of cancellation and monitor your bank/card statements for at least one billing cycle to ensure no further charges.
If unexpected charges appear, contact your bank or card issuer immediately to dispute the charge and provide your documentation.
Useful links and further reading
- Steps for cancelling App Store / Play subscriptions: Postclic guide.
- Additional cancellation and refund experiences: JoinChargeback guide.
- Terms and regional information (example UK terms): Hi Albert T&Cs.
- User reviews and experiences: TrustPilot, CashAdvanceApps.
Address
Registered address (Singapore)
This Is Albert Private Limited (local listing) - 205E Ponggol Seventeenth Avenue, Singapore 829675.
Contact reminders
When contacting support include your full account details and copies of any communications. Keep all records until issues are fully resolved.