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Cancel BIGPAY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Bigpay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bigpay: Easy Method
What is Bigpay
Overview
BigPay is a digital wallet and prepaid card service operating in Singapore that lets users top up, pay, and transfer money globally. It issues virtual and physical cards and provides currency conversion and other payment features.
Core services
Services include card issuance, in-app account management, Stashes (wallet balances), and international transfers. BigPay charges transaction-specific fees rather than a recurring subscription fee for standard accounts.
How to cancel Bigpay
Cancel via In‑App Help Chat
- Open the BigPay app and tap the icon at the top left.
- Select Get Help → Chat with us and request account cancellation.
- Ensure you have moved any Stashes balance out of the account before requesting cancellation.
- After the agent confirms cancellation, your virtual and/or physical card will be terminated.
Cancel by Email or Written Notice
- Send a written cancellation request or email to BigPay requesting account termination.
- BigPay may request confirmation of your mailing address; provide it promptly.
- Once received, BigPay will terminate your card and process refunds of any remaining balances (less applicable fees) within 14 business days.
What happens when you cancel
Account access and transaction ability
After cancellation you can still log in to the app to view past transaction history. You cannot top up, make transactions, or use the card after cancellation.
Card termination and data retention
BigPay will terminate virtual and physical cards associated with the account. Personal details are retained for up to 5 years to meet MAS regulatory requirements.
Will I get a refund?
Merchant‑initiated refunds
If a merchant processes a refund or reversal, the credited amount should appear in your BigPay app. Refund timing depends on the merchant and can take 1 - 14 working days (excluding weekends and public holidays).
Refunds after account closure
- Remaining balances in SGD are refunded (less any applicable fees) via cheque or bank deposit within 14 business days after cancellation, once unsettled transactions are cleared.
- You must submit a valid mailing address within 7 days of your cancellation request for cheque refunds or deposit details.
- No automatic statutory cooling‑off refund is provided; refunds are only as described above or if initiated by merchants.
Bigpay plans and pricing
Plans summary
BigPay does not charge monthly or annual subscription fees for the standard account. Some activities incur transaction-specific fees.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard (Free) Account | S$0.00 | One-time / No recurring subscription | Includes card issuance and account access; no monthly or annual fee |
| Transaction Fees & Charges | varies per activity | Per transaction | See notes |
Notes: Fees may include card top‑up charges (0.6 - 3.3%), currency conversion (up to 1% + network), cross‑border fee 0.5% + network, ATM fees after allowances, card replacement S$10, minimum initial top‑up S$20, and international transfer fees by destination.
Your consumer rights in Singapore
General rights and limits
There is no explicit statutory 14‑day cooling‑off or automatic refund right set out in BigPay’s published policies. Refunds only arise from merchant refunds or BigPay’s cancellation/balance refund provisions.
Dispute escalation
- Disputes or reversal requests are handled at BigPay’s discretion and timelines depend on merchant or internal processes.
- If you are not satisfied, escalate via in‑app chat or email support first; if unresolved, consider filing a complaint with MAS or other consumer protection bodies.
Customer experiences
Positive signals
Aggregate analysis found around 47.9% positive user experience, indicating many users have satisfactory interactions and see the app as legitimate and generally safe.
Negative feedback
Other reviews highlight consistent issues: Trustpilot reviews show multiple 1‑star reports about flagged transfers, aggressive documentation requests, and poor dispute handling.
App Store and Play Store feedback notes slow or unhelpful customer service, app instability, missing features (e.g., Apple Pay), low top‑up limits, and intermittent in‑app chat disconnects.
Documentation checklist
Before requesting cancellation
- ID used for account verification (NRIC/Passport as applicable).
- Confirmation that you have transferred out any Stashes balance.
- Transaction details for any pending disputes or refunds you want reviewed.
For refunds or written notices
- Valid mailing address for cheque refunds or proof of bank account for deposit.
- Copy of the written cancellation request or email correspondence.
- Any reference numbers from prior support chats or case IDs.
Common mistakes
Not clearing balances first
Users sometimes request cancellation without transferring Stashes or clearing balances. This can delay refunds and card termination processing.
Missing mailing address or proof
Failing to provide or confirm a mailing address within required timeframes can delay or prevent refund issuance by cheque or deposit.
Comparative recap
At a glance
| Feature | BigPay (summary) |
|---|---|
| Cancellation channels | In‑app Help Chat or written/email notice |
| Refund timing | Merchant refunds 1 - 14 working days; account closure refunds within 14 business days (after checks) |
| Data retention | Personal data retained up to 5 years per MAS requirements |
| Fees | No monthly subscription; transaction and service fees apply (varies) |
| Access after cancel | Login allowed for history view only; no transactions or top‑ups |
Key takeaway
Cancelling is straightforward via chat or written request, but prepare documentation, transfer balances first, and expect administrative timelines for refunds and data retention requirements.
After cancelling
What to monitor
- Check the app for refunded merchant credits and final account balance updates.
- Watch for any communications from BigPay requesting address confirmation or additional details.
Helpful links
- BigPay terms and legal information: BigPay Legal (Singapore)
- Independent overview of BigPay in Singapore: Wise: BigPay Singapore guide
Address
Primary mailing address
BigPay Singapore Pte Ltd
80 Robinson Road #02-00, Singapore 068898
Notes on sending written notices
Use the Robinson Road address for written cancellation requests unless BigPay instructs you to use an alternative registered office address. Keep proof of postage and a copy of your written request.