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Cancel DIGIT
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Digit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Digit: Easy Method
What is Digit
Overview
Digit (Digito) is a personal finance app that helps users save automatically by analysing spending and moving small amounts into savings. It is subscription-based and commonly billed monthly after a trial period.
Primary functions
Key features typically include automated savings, withdrawal options, and optional instant withdrawals for a small fee. Pricing and exact features can vary by market and plan.
How to cancel Digit
Cancel a subscription (app)
- Cancel in the Digit/Digito app settings if an in-app subscription option is provided.
- If you subscribed via Apple App Store, cancel in your Apple ID > Subscriptions before the next billing date.
- If you subscribed via Google Play, cancel in Google Play > Subscriptions before renewal.
Cancel insurance policies or products
- Health insurance: You can cancel within the 15‑day "free look‑up" period after issuance via customer care by phone (18002585956) or email (healthclaims@godigit.com).
- Life insurance: Cancel within the 15‑day free look period by email (life@godigit.com), phone (1800‑1296‑12626) or WhatsApp (9960126126); refunds (where applicable) are processed subject to deductions.
- Home insurance: To cancel before policy expiry, request cancellation through the insurer; refunds (if any) use a short‑period/pro‑rata scale.
- International travel insurance: Contact support by email (support.travelmobileops@godigit.com or hello@godigit.com) to request cancellation after commencement.
What happens when you cancel
Access and features
When you cancel a subscription, access to premium features typically ends at the end of the current paid period unless you cancel within a free trial.
For insurance, cancelling a policy ends future cover from the cancellation date; specific effective time depends on policy terms.
Billing, renewals and records
Automatic renewals stop after cancellation if processed before the next billing date. Check your billing provider (App Store/Google Play or card issuer) to confirm.
Keep records of cancellation confirmations, reference numbers, emails and screenshots in case you need to dispute charges or request refunds.
Will I get a refund?
Refund windows and typical rules
- Health insurance: Refund possible only during the 15‑day free look‑up period after policy issuance; after that, refund may be partial or none.
- Life insurance: If cancelled within the 15‑day free look period, refund is processed (within about 7 days) after applicable deductions.
- Home insurance: If cancelled before expiry, refunds are calculated on a short‑period (pro‑rated) scale based on time active.
- Travel insurance: Refund after commencement is based on the number of days active and the policy terms.
Exceptions and deductions
Refunds during "free look" periods are usually subject to administrative deductions and any risk‑borne charges stated in the policy wording.
If a claim has already been made or any premiums are due, the insurer may reduce or withhold refunds according to policy terms.
Digit plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Monthly Subscription | S$6.75 (approx.) | Monthly | Full app access post‑trial |
| Instant Withdrawal Fee (optional) | S$1.33 (approx.) | Per withdrawal | Faster access to funds (optional) |
Notes on pricing
Digit charges US$5 monthly after trial and US$0.99 for instant withdrawals; the SGD amounts above are approximate conversions (1 USD ≈ 1.35 SGD) and no official SGD‑denominated pricing is publicly listed.
Confirm exact charges in your app or billing provider before subscribing or cancelling.
Your consumer rights in Singapore
Cancelling subscriptions and trials
Check the app's terms, the trial length and cancellation procedure. Cancel before the trial ends to avoid subscription charges where a free trial is offered.
If you are billed via Apple or Google, you may be able to request refunds through their purchase dispute processes for accidental or duplicate charges.
Disputes and escalation
Document all communications and keep evidence if you need to escalate a billing or claims dispute.
For unresolved issues, consider contacting local consumer or financial authorities, or use official dispute resolution channels in Singapore appropriate to the product type.
Customer experiences
Positive feedback
- Users report useful tools such as access to nearby services and easy online renewals in some products.
- Some customers value wellness benefits and the convenience of automated saving and simple renewals.
Negative feedback
- Common complaints include claim settlement delays, poor customer support and unresponsive processes leading to frustration.
- Others report claim rejection, communication issues, and delays or non‑payment for certain claims.
Documentation checklist
Essential items to prepare
- Account details and subscription confirmation (email, order ID, transaction date).
- Policy number or insurance contract copy (for insurance cancellations).
- Proof of identity and payment method (bank statement or card proof for refunds).
Supporting evidence for disputes
- All email exchanges, chat transcripts, call logs and screenshots of cancellation requests or app settings.
- Any correspondence showing the dates of policy issuance, trial start/end and claim submissions.
Common mistakes
Missing cancellation window
Example: Waiting until after the free look/trial period ends can remove eligibility for a full refund. Always check the exact cancellation window and act early.
Poor record keeping
Example: Not saving confirmation emails or screenshots can make disputes harder to resolve. Save receipts, cancellation confirmations and time‑stamped communications.
Comparative recap
Quick comparison table
| Item | Typical refund rule | Period |
|---|---|---|
| Subscription (app) | Cancel before renewal to avoid charges; trial cancellation avoids monthly fee | Monthly |
| Health insurance | Refund possible during 15‑day free look period; partial or no refund after | 15 days |
| Life insurance | 15‑day free look period; refund (if any) processed within ~7 days after deductions | 15 days |
| Home / Travel insurance | Refunds calculated pro‑rata/short‑period scale or by days active per policy terms | Pro‑rated / Per trip |
After cancelling
Next steps
Confirm cancellation via written confirmation (email or screenshot) and check your bank or card statement for any refunded amounts or continued charges.
If a refund is due, note approximate processing times (life refunds often processed within about 7 days where applicable).
Where to get help
If you need independent information or a detailed review before deciding, see this external review for context:
Address
Registered address
We Are Digito Pte. Ltd.
8 Eu Tong Sen Street, #12‑83 The Central, Singapore 059818
Keep this for your records
Use the registered address when preparing formal written notices or if you need to escalate unresolved disputes in Singapore.