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Cancel DINERS CLUB
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Diners Club service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Diners Club: Easy Method
What is Diners Club
Overview
Diners Club (DCS Card Centre Pte. Ltd.) is a card issuer that provides charge and credit card services in Singapore, including rewards, dining and travel benefits, and lounge access.
The issuer operates under several card programmes and annual-fee structures tailored to different user segments and privileges.
Services offered
Common services include points or cashback schemes, travel insurance, airport lounge access and concierge or luxury benefits on select cards.
Annual fees and specific benefits vary by product; see the issuer's product pages for full feature lists.
How to cancel Diners Club
Phone or written cancellation
Diners Club Singapore does not provide an in-app or web self-service cancellation option. Cancellation must be done by phone or in writing (mail/email).
Ensure the account has a zero balance before requesting closure and obtain confirmation (call reference or written reply) after you request cancellation. See a practical how-to here: Cancellation guide.
Step-by-step cancellation steps
- Check your latest statement and ensure the outstanding balance is S$0 (including pending transactions and fees).
- Prepare ID and account details (card number, full name, contact number, last posted statement).
- Call Diners Club / DCS customer service or send a written request by email or mail asking for card closure and written confirmation.
- Ask for a reference/call number and request written confirmation of account closure; keep this for your records.
- Follow up if you do not receive confirmation within a reasonable period; escalate to mediation if necessary.
What happens when you cancel
Access and benefits
Once cancellation is confirmed, card access, benefits and any ongoing privileges (e.g., lounge access or insurance tied to the card) will end per the issuer's timing for closure.
Any transactions made before the closure posting still remain your responsibility until fully processed and cleared.
Renewals and data
Annual fees already charged before cancellation are not automatically reversed when you close the account.
The issuer will retain account records according to its policies; request written confirmation of closure and ask how long they will retain your data if you need it removed or verified.
Will I get a refund?
Official policy
There is no explicit statutory "14-day cooling-off" period or automatic right to a refund of annual fees referenced in the issuer's terms.
Official terms do not guarantee refunds of annual fees after they have been posted; see the issuer's Terms & Conditions for details: Diners Club / DC Gourmet terms.
Exceptions and negotiation
- Refunds of annual fees are not automatic; any waiver or refund is at the issuer's discretion and may be negotiated.
- If a fee posted before cancellation, you remain liable unless the issuer agrees otherwise in writing.
- Keep records of salesperson promises; written evidence may help when requesting a waiver or disputing charges.
Diners Club plans and pricing
Summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| DCS Diners Club Regular Cashback Card | S$194.40 per year (inclusive of GST) | annual | 5% cashback (capped at S$50) with S$400 monthly spend; insurance and airport lounge access |
| DCS Diners Club S$500 Limit Cashback Card | S$30.24 per year (inclusive of GST) | annual | 2% cashback (capped at S$10) with S$150 monthly spend; one lounge access per year |
| DCS Imperium World Elite Card | S$3,551.04 per year (non-waivable) | annual | Metal card, invite-only; luxury travel benefits, points, limo transfers, lounge access |
Notes on pricing
These are annual fees for cards issued by DCS Card Centre (formerly Diners Club Singapore). Fees shown include GST where indicated.
There is no app subscription pricing listed; these items reflect the issuer's card annual fees as reported.
Your consumer rights in Singapore
Key legal point
Under Singapore law (CPFTA), consumers are not automatically entitled to refunds simply because they change their mind; refund policies must be specified by the business.
Card service terms and refund/waiver practices are governed by the issuer's own policies and the contract you signed when accepting the card.
Escalation and mediation
- If you cannot resolve billing or service disputes with DCS, you may escalate to the Consumers Association of Singapore (CASE) for mediation and guidance.
- For general advice about consumer rights and escalation routes in Singapore, see: Singapore consumer service guide.
Customer experiences
Positive reports
Some users report successful cancellation after holding on the phone and completing verification; once connected, the closure can be processed relatively quickly.
One report described cancellation confirmed after about a 14-minute hold and standard verification.
Negative reports
- Multiple reviews note frustrations with customer service, including long wait times, difficulty reaching staff and account lockouts.
- Some users report that fee-waiver promises by sales staff were not honoured and that persistent escalation (including threats to report to authorities) was needed to effect closure.
- Trustpilot and other review platforms contain a mix of complaints about hidden fees, flagged transactions and poor redemption experiences: Trustpilot Diners Club reviews.
Documentation checklist
Before you call
- Card number (or last 4 digits) and full name as on account.
- Latest statement showing zero balance or proof that outstanding charges are cleared.
- Government ID (NRIC or passport) and registered contact details.
If you write (email or mail)
- Signed written request to close the account including card details, reason for closure and effective date.
- Attach a copy of your ID and a recent statement showing S$0 balance.
- Request written confirmation of closure and a reference number; keep sent copies and delivery receipts.
Common mistakes
What users commonly do wrong
Failing to clear the account balance before requesting closure is the most common obstacle; issuers typically require a zero balance before final closure.
Another frequent mistake is relying solely on a verbal promise without obtaining written confirmation or a reference number.
How to avoid these mistakes
Always request and keep written confirmation (email or letter) showing the account has been closed, the effective date and any final balance or waiver agreement.
Prepare documentation in advance and follow up persistently if the issuer does not respond; note call times and representative details for escalation.
Comparative recap
Quick comparison
| Plan | Annual fee | Period | Main benefit |
|---|---|---|---|
| DCS Diners Club Regular Cashback Card | S$194.40 | annual | 5% cashback (cap S$50); insurance & lounge access |
| DCS Diners Club S$500 Limit Cashback Card | S$30.24 | annual | 2% cashback (cap S$10); one lounge access |
| DCS Imperium World Elite Card | S$3,551.04 | annual | Luxury travel benefits; invite-only, non-waivable fee |
Best for
Low-fee cashback users may prefer the S$30.24 option for modest benefits and minimal cost.
High-net-worth or frequent travellers looking for premium services should consider the Imperium World Elite product, noting its non-waivable high annual fee.
After cancelling
Confirmation and record-keeping
Keep written confirmation of cancellation, your final statement and any communication reference numbers for at least six months after closure.
If you receive any further charges after confirmation, use your saved records to dispute the charge promptly with the issuer.
Escalation options
- If you cannot obtain closure or a refund when appropriate, consider mediation via CASE or seek consumer advice: Singapore consumer service guide.
- For practical cancellation tips and experiences from other cardholders, see: Practical cancellation guide.
Address
Registered address
DCS CARD CENTRE PTE. LTD.
7500E Beach Road, #03‑201, Merlin Hotel/Plaza, Singapore 199595
Alternate listing
There is an alternate listing under Diners Club (S’pore) Pte Ltd at 7500A Beach Rd, #05‑312, The Plaza, Singapore 199591.
For product pages and card details, see the issuer's card information: DCS card products.