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Cancel DIRECTASIA
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Directasia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Directasia: Easy Method
What is Directasia
Overview
DirectAsia is an online insurance provider operating in Asia that sells motor, travel and other retail insurance products. It focuses on online self-service, customizable plans and competitive pricing.
How Directasia is used in Singapore
Customers in Singapore buy policies online, manage their cover through DirectAsia channels and contact local customer service for policy changes or claims. Policies vary by product (car, single-trip travel, annual travel).
How to cancel Directasia
General cancellation methods
- Send at least 7 days' written notice for car insurance and annual travel policies where required.
- Email cancellations to the insurer using the address listed by DirectAsia: [email protected].
- Call DirectAsia Customer Service to discuss cancellation: +65 6665 5555.
Step-by-step cancellation (practical)
- Locate your policy number and personal details (name, contact, NRIC/FIN or passport).
- Decide cancellation date and prepare a short written request stating policy number and date of cancellation.
- Email the written notice to [email protected] and keep copies of sent emails.
- Follow up by phone at +65 6665 5555 if you do not receive an acknowledgement within a few days.
- Provide bank or card details required for any refund via the original payment method if requested by the insurer.
What happens when you cancel
Policy access and cover
Once DirectAsia processes your cancellation, your policy cover ends on the cancellation date specified. Make sure you have replacement cover in place if required.
Renewals and auto‑renewal
Cancelling a policy stops future renewals once the insurer confirms cancellation. Check policy documents for any auto‑renewal clauses and confirm with customer service.
Will I get a refund?
Car insurance refunds
Car insurance cancellations are normally eligible for a pro‑rated refund. A S$90 cancellation fee is deducted from the refund amount.
No refund is given if a claim has already been made under the policy.
Travel insurance refunds
- Single‑trip travel policies: full refund if cancelled any time before the trip start date, subject to a minimum retained premium of S$10.
- Annual travel policies: require at least 7 days' written notice. The insurer may collect or refund the balance of premium; a S$10 minimum retained premium applies.
Directasia plans and pricing
Pricing summary
The table below lists verified sample prices and estimates for DirectAsia travel and car plans from comparison data.
Notes on the table
Prices include promotional single‑trip travel rates (40% off, Feb 2026) and estimated weekly figures from mid‑2024. Car insurance is a starting annual estimate; actual quotes vary by driver and vehicle.
| Plan | Price | Period | Features |
|---|---|---|---|
| Voyager 150 (single-trip, promotional) | S$23.05 | Total Premium (single trip) | Basic coverage; promotional 40% off, as of Feb 2026 |
| Voyager 250 (single-trip, promotional) | S$25.03 | Total Premium (single trip) | Mid-tier coverage; promotional 40% off, as of Feb 2026 |
| Voyager 500 (single-trip, promotional) | S$31.62 | Total Premium (single trip) | Higher-tier coverage; promotional 40% off, as of Feb 2026 |
| Voyager 150 (weekly estimate) | S$35.00/week | Weekly estimate | Estimated base price for ASEAN travel, as of mid-2024 |
| Voyager 250 (weekly estimate) | S$40.25/week | Weekly estimate | Estimated base price for Asia travel, as of mid-2024 |
| Voyager 500 (weekly estimate) | S$54.25/week | Weekly estimate | Estimated base price for worldwide travel, as of mid-2024 |
| Car Insurance (annual starting estimate) | S$850/year (starting) | annual | Typical starting premium according to comparison data |
Your consumer rights in Singapore
Key legal protections
Consumers in Singapore retain statutory protections against misrepresentation and unfair contract terms. These rights apply even when insurer terms limit liability, to the extent allowed by law.
Refunds and payment method
DirectAsia’s terms typically provide refunds via the original payment method (for example, the same credit card). Keep proof of payment and correspondence when requesting refunds.
Customer experiences
Positive feedback
Some customers report DirectAsia is responsive, offers low prices and is easy to reach for enquiries and claims.
Independent reviews note affordable, customizable plans and online self‑quotation as strengths.
Negative feedback
Other customers report problems with communication, slow claims processing and issues with certain types of claims (for example windscreen or travel claims delays).
Review sites include both positive and negative ratings; read multiple reviews and sample experiences before deciding.
See customer reviews: Reddit (drivingsg), Trustpilot, Trustpilot UK.
Documentation checklist
Essential documents to prepare
- Policy number and full name of policyholder.
- Government ID (NRIC/FIN or passport) matching the policyholder.
- Contact details: phone number and email address.
- Written cancellation request stating the desired cancellation date.
Refund and claims documents
- Proof of original payment (credit card statement or receipt) for refunds.
- Bank account details if requested by insurer for refund processing.
- Claim history or declaration that no claim was made (for car refunds where applicable).
Common mistakes
Missing the required notice period
Failing to give the required 7 days' written notice for car insurance or annual travel policies can delay or invalidate cancellation requests.
Assuming refunds are unconditional
Do not assume a full refund: single‑trip travel refunds still carry a minimum retained premium (S$10), and car refunds have a S$90 fee and are void if a claim has been made.
Also avoid cancelling after a trip has started for single‑trip travel if you want a refund.
Comparative recap
At-a-glance comparison
The table below summarises key points for DirectAsia car and travel offerings and their cancellation/refund characteristics.
How to read the table
Use the table to compare typical price, refund eligibility, notice required and cancellation fee before you cancel a policy.
| Plan / Type | Typical price | Period | Refund on cancel | Notice required | Cancellation fee |
|---|---|---|---|---|---|
| Voyager 150 (promotional single‑trip) | S$23.05 | Total Premium (single trip) | Full refund if cancelled before trip start, minus S$10 minimum | Before trip start | Minimum retained premium S$10 |
| Voyager 250 / 500 (promotional single‑trip) | S$25.03 / S$31.62 | Total Premium (single trip) | Full refund if cancelled before trip start, minus S$10 minimum | Before trip start | Minimum retained premium S$10 |
| Voyager weekly estimates | S$35.00 - S$54.25/week | Weekly estimate | Depends on policy type; single‑trip allowed before start, annual differs | Single‑trip: before start; Annual: 7 days written | S$10 minimum retained (travel) |
| Car Insurance | S$850 (starting estimate) | annual | Pro‑rated refund; no refund if a claim has been made | 7 days' written notice recommended | S$90 fee deducted |
After cancelling
What to check after cancellation
Confirm the insurer has processed your request and check the cancellation effective date. Keep written confirmation and any refund transaction records.
Where to read more and check reviews
Independent reviews and comparison articles can help set expectations about service and claims handling. Examples:
- SingSaver review (DirectAsia car insurance)
- Trustpilot (customer ratings)
- Trustpilot UK (travel claim experiences)
- SmartSinga travel insurance notes
- Reddit (Singapore user comments)
- Reddit (drivingsg experiences)
Address
Primary contact address (Singapore)
DirectAsia Singapore office (mailing/service counter):
16 Raffles Quay, #39‑01 Hong Leong Building, Singapore 048581
Customer service phone and email
Phone: +65 6665 5555
Email for cancellations and enquiries: [email protected]