Cancellation Fidelity: Easy Method

What is Fidelity

Overview

Fidelity is a global financial services firm offering investment management, brokerage and related services. In Singapore it serves retail and institutional customers through local and international platforms.

Services covered

Services include brokerage (international stock trading), retirement and investment products, and corporate services such as certificate and registry orders. Specific local offerings and terms can vary by service and entity.

How to cancel Fidelity

Self-service steps

• Log in to the Fidelity app or web portal and go to Account or Subscription management.
• Look for an option to cancel the product, subscription, or order; follow on-screen prompts to submit cancellation.

If no cancel button is visible

• Contact Fidelity support by secure message, phone or the web contact form and request cancellation in writing.
• If you placed a corporate certificate order, act quickly - see the 48-hour rule below.

What happens when you cancel

Access and service termination

On successful cancellation, access to cancelled services stops according to the service terms. For subscriptions, termination prevents future renewals but may not prorate past billing.

Data and records

Account records, transaction history and confirmations are generally retained per Fidelity’s terms; you should download or save copies before cancelling if you need them.

Will I get a refund?

Corporate certificate orders (exception)

Corporate certificate or registry orders placed through Fidelity Corporate Services can be cancelled within 48 hours of payment provided the request has not yet been submitted to the registry.

Refunds for these cancellations are processed to the original payment method within 7 - 14 business days. See the official policy for details: Fidelity Corporate refund policy.

General consumer/refund position

• There is no evidence that Fidelity in Singapore offers a statutory 14‑day cooling‑off or automatic free‑look refund for consumer investment/subscription services.
• Generally, Fidelity does not refund fees once services have been rendered or trades executed.

Fidelity plans and pricing

Fees shown

Below are trading-related fees from the available international brokerage schedule for SGD-denominated trades.

Notes on the table

No subscription or app usage fees in SGD were found for Fidelity apps in Singapore; the listed items are trade-related costs.

Your consumer rights in Singapore

Statutory context

Fidelity’s publicly available terms for Singapore do not state a blanket statutory 14‑day cooling‑off or refund right for investment or subscription services.

Practical implications

• If you believe a service was misrepresented or defective, consumer protections under Singapore law may apply, but they are not explicitly referenced in Fidelity’s service terms.
• For disputes, raise a written complaint with Fidelity support and keep records of all communications and transaction receipts.

Customer experiences

Positive feedback

Some users report long-term satisfaction with Fidelity’s core platform and customer service on specific matters.

Individual positive reports tend to focus on product range and trading capabilities rather than local support speed.

Negative feedback

Public reviews include complaints about mobile app usability, customer service responsiveness, unexpected charges and withdrawal delays.

For aggregated user sentiment, see Trustpilot reviews: Fidelity on Trustpilot.

Documentation checklist

Before contacting support

• Account number, username or registered email used with Fidelity.
• Order number, invoice or receipt for the service you wish to cancel.

If requesting a refund or corporate cancellation

• Payment confirmation and transaction date (to verify the 48‑hour window if relevant).
• Written cancellation request or support ticket reference; save all replies.

Common mistakes

Waiting too long for corporate orders

A common error is missing the 48‑hour cancellation window for corporate certificate orders before the submission to the registry. After submission, refunds are not permitted.

Assuming automatic refunds for completed services

Many users expect refunds after a service has been rendered or a trade executed. Fidelity’s published position is that refunds are generally not provided in those cases.

Comparative recap

What this table compares

The table below highlights cancellation and refund characteristics and a sample fee for quick comparison.

How to read it

“Cancellation window” refers to the specific early-cancellation allowance for corporate orders; “Refund likely” reflects whether refunds are typically available.

After cancelling

Follow-up actions

• Keep written confirmation of cancellation and any refund timeline provided by support.
• Download transaction history, tax documents and statements you may need later.

Useful official links

• Fidelity Corporate refund policy
• Fidelity Corporate terms and conditions
• Fidelity international trading FAQs
• Postclic: how to cancel Fidelity (guide)
• Fidelity Digital Assets (App Store listing)

Address

Local office

Fidelity's primary known office in Singapore is at:

8 Marina View, #35‑06 Asia Square Tower 1, Singapore 018960

Contact note

Use your account portal or the official links above to confirm the correct local contact channels for your specific product before sending sensitive documents.