What is Freedom Debt Relief
Overview
Freedom Debt Relief is a company that offers debt-settlement services, negotiating with unsecured creditors to reduce the balance you owe.
Services are typically arranged as a program where you deposit funds into a Dedicated Account while the firm negotiates settlements on your behalf.
Services offered
Core services include creditor negotiation, settlement facilitation, and account management during the program term.
The company also provides online account access and customer support to track progress and settlements.
How to cancel Freedom Debt Relief
Cancelling a subscription (web / app)
- Via web: Sign in, go to Settings, click "Manage Billing", choose your current subscription plan, and select "Cancel Subscription". Cancellation stops auto-renewal; the subscription stays active until the end of the current term. Manage subscription (support)
- Via iOS App Store: Click the "Manage Billing" link on the Freedom website to be redirected to Apple’s subscription management page and cancel there. Manage subscription (support)
- Via Google Play: Open Google Play subscriptions and cancel the Freedom subscription directly in the Google Play app. Manage subscription (support)
Cancelling the debt‑settlement program (web‑based)
- You may cancel the debt-settlement service at any time by giving written notice (electronic notice is accepted).
- To stop the next scheduled electronic deposit into your Dedicated Account, provide notice at least three business days before that transfer.
- Any remaining funds in your Dedicated Account, minus earned settlement fees and bank or processor fees, will be returned after cancellation. See the FAQ for details. Freedom Debt Relief FAQ
What happens when you cancel
Access and billing
For subscription services, cancellation prevents auto-renewal but access typically continues until the current paid term ends.
For debt-settlement programs, cancellation does not erase settlements already completed or fees already earned for accepted settlements.
Funds, accounts and communications
Remaining funds in a Dedicated Account must be returned to you, less any non-refundable settlement fees and third-party processing charges.
After cancellation you should continue to receive confirmations and any final account statements; keep copies for your records.
Will I get a refund?
Refunds for subscription services
- Subscription cancellation stops future charges; refunds for the unused portion depend on the provider’s subscription policy and app-store rules.
- If you cancelled through Apple or Google Play, refunds are governed by their refund policies and processes.
Refunds for the debt‑settlement program
- Deposits in your Dedicated Account are your funds and are refundable, subject to deductions for bank or processor fees.
- Settlement fees already earned for completed and accepted settlements are generally not refundable.
- Upon cancellation, remaining refundable funds must be returned within seven business days, per the company FAQ. Freedom Debt Relief FAQ
- There is no automatic 14-day statutory “no questions asked” refund guaranteed by the company; refunds depend on contract terms and timing.
Freedom Debt Relief plans and pricing
Check official pricing
Pricing and fees can change; always verify plan details and fees on the official site before enrolling.
Do not rely on third-party summaries for final figures - use the company’s published materials for current pricing. Official FAQ
Local pricing note for Singapore residents
No Singapore-specific pricing in SGD was found in the publicly available materials provided by the company.
Freedom Debt Relief appears to operate primarily in the U.S.; confirm any local availability or pricing directly with the provider before proceeding.
Your consumer rights in Singapore
Company cancellation policy
The company permits cancellation of debt-settlement services at any time with written notice; electronic notice is accepted under their policy.
Remaining funds are to be returned, less allowable fees, typically within seven business days according to the provider's FAQ. Freedom Debt Relief FAQ
Local consumer protection and next steps
This guide does not replace legal advice. For Singapore-specific statutory rights or disputes, contact local consumer-protection agencies or seek legal counsel.
If you suspect unfair treatment or need help understanding your contractual rights, get independent legal or consumer-advice assistance in Singapore.
Customer experiences
What customers praise
- Many reviewers report helpful, professional support and effective negotiation outcomes in some cases.
- Large numbers of positive reviews are visible on public review platforms indicating successful settlements for some clients. Trustpilot reviews
Common complaints and cautions
- Negative feedback includes concerns about fees, pace of negotiations, portal usability, and credit-score impact.
- Some consumers report that settlement fees or timelines felt unclear; read contracts carefully and track communications.
Documentation checklist
What to collect before cancelling
- Copy of your contract or service agreement with Freedom Debt Relief.
- Account login details and Dedicated Account statements showing deposits and balances.
- Records of payments, dates, and any settlement offers or accepted settlements.
How to prepare your written notice
- Include your full name, account number, contact details, a clear statement of cancellation, and the effective date.
- Keep copies of the sent notice and proof of delivery. Electronic notices are generally accepted - retain email confirmations.
Common mistakes
Subscription cancellation mistakes
One common error is cancelling in the wrong place - for example, cancelling on the website when you subscribed via Apple or Google Play.
Always follow the correct channel (App Store, Google Play, or website) to ensure billing stops as expected.
Debt‑settlement cancellation mistakes
Another mistake is failing to provide timely written notice to stop an upcoming deposit; the company requires notice at least three business days before a scheduled transfer.
Also, not keeping records of account balances and communications can complicate refund or dispute processes.
Comparative recap
Quick comparison
| Feature | Before cancellation | After cancellation | Details |
| Subscription (web/iOS/Google Play) | Auto-renews; active access to service | Auto-renew stopped; access usually remains until term end | Term |
| Debt‑settlement program | Active negotiations; deposits into Dedicated Account | Negotiations stop; remaining funds returned minus earned fees | Immediate |
| Refund timing | Funds held in Dedicated Account | Refunds issued (minus fees) typically within seven business days | 7 business days |
After cancelling
Next steps to take
Retain copies of your cancellation notice, account statements, and any final correspondence until the refund and account closure are confirmed.
Monitor bank accounts to confirm receipt of refunded Dedicated Account funds and check for any remaining charges.
Where to find official information
Address
Registered office
Freedom Debt Relief (local contact point listed): 1 Coleman Street, #05‑02, The Adelphi, Singapore 179803.
Contact details
Use the company’s official website or the account portal to obtain current phone numbers or email addresses before sending notices.
Keep copies of any sent communications and confirmations for your records.