Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel GENIUS
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Genius service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Genius: Easy Method
What is Genius
Overview
Genius is a subscription-based financial service (branded here as Genius by Albert) that offers personalised financial advice, budgeting tools and investment insights for users in Singapore.
The service is delivered through apps and web access and requires a paid subscription for Pro features such as portfolio tracking, charts and AI summaries.
Key features
Main features commonly promoted include stock/portfolio tracking, AI summaries, charts and personalised recommendations tied to paid plans.
Subscriptions and pricing shown in the app store determine access to Pro features and renewal behaviour.
How to cancel Genius
Cancel via App Store (iOS)
- Open the App Store on your iPhone/iPad, tap your profile and select Subscriptions.
- Find "Genius" or "Genius: Stock Market Tracker", then tap Cancel Subscription to stop renewal.
- For the app listing and details see the App Store entry: Genius on the App Store (Singapore).
Cancel via Google Play or Web
- Google Play subscriptions must be managed in Google Play (Payments & subscriptions → Subscriptions) - cancel there to stop future charges.
- If you subscribed on a web checkout and no self-serve cancel option is visible, contact Genius support or use the representative office details in the Address section below.
- Note: Genius does not publish a direct cancellation form on their public site; follow the platform (App Store/Google Play) flows when applicable.
What happens when you cancel
Access after cancellation
After you cancel a subscription through the App Store or Google Play, you generally retain Pro access until the current paid period ends.
For web subscriptions, access after cancellation depends on the vendor flow used at purchase; confirm in your account or with support.
Renewal and billing
Cancelling prevents future automatic renewals but does not usually reverse charges already billed for the active period.
Always check the subscription end date in the store receipt or account settings to confirm when access will stop.
Will I get a refund?
Genius refund policy (public)
There is no publicly stated refund policy on Genius.com for subscriptions, and no explicit refund rights are published by Genius on their site.
Because no clear web policy exists, refunds depend on purchase platform rules or case-by-case support decisions.
Platform refunds and exceptions
- In-app purchases made through the App Store or Google Play are typically governed by those platforms' refund mechanisms, not by Genius directly.
- Possible exceptions include misrepresentation or technical failure that prevents access - such cases may be grounds to request a refund from the platform or via Genius support.
Genius plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Genius Pro Monthly | S$9.98 | monthly | Access to Genius Pro features (stock/portfolio tracking, charts, AI summaries, etc.) |
| Stock Genius Pro Monthly | S$5.98 | monthly | Stock Genius Pro features on a lower monthly price tier |
| Genius Pro Quarterly | S$14.98 | Quarterly | Three-month subscription to Genius Pro |
| Stock Genius Pro Quarterly | S$14.98 | Quarterly | Three-month subscription to Stock Genius Pro |
| Genius Pro Annual | S$69.98 | annual | One-year subscription to Genius Pro |
| Stock Genius Pro Annual | S$42.98 | annual | One-year subscription to Stock Genius Pro |
| Genius Pro Special Offer | S$39.98 | One-time promo | Promotional bundle for Genius Pro |
| Pro Lifetime Subscription | S$59.98 | Lifetime | One-time purchase for lifetime access to Pro features |
Your consumer rights in Singapore
Legal overview
The Consumer Protection (Fair Trading) Act (CPFTA) applies in Singapore but does not automatically give a statutory refund right for digital services unless there is misrepresentation or a failure of service.
For example, if the service is not delivered as promised or is defective, CPFTA may provide remedies.
Practical steps and remedies
- Request refunds via the original purchase platform (App Store or Google Play) where applicable; platforms have their own review processes.
- If you believe there was misrepresentation or a breach, keep records and consider a formal complaint under CPFTA channels or seek advice from Consumer Affairs if needed.
Customer experiences
Positive reports
Some users report support successfully resolving access or login issues, which led to satisfaction once the problem was addressed.
These positive outcomes appear to be case-specific and often require active engagement with support.
Negative reports
Common complaints include billing issues, refunds not processed as expected, subscriptions not cancelling properly, and slow or unsatisfactory customer service responses.
On review platforms the sentiment has leaned negative; for an overview see user reviews on Trustpilot: Genius on Trustpilot.
Documentation checklist
Receipts and transaction details
- App Store or Google Play receipt (order ID, purchase date, plan name).
- Bank or card statement showing the charge.
- Screenshots of subscription status in the app or account page.
Support and proof items
- Copies of email correspondence with Genius support or platform support.
- Account username/email used for the subscription.
- Any error messages or screenshots showing the problem if claiming technical failure.
Common mistakes
Assuming Genius manages platform subscriptions
Many users assume Genius can cancel App Store or Google Play subscriptions for them.
In reality, these must be cancelled via the platform where the purchase was made.
Not keeping proof and missing time windows
Failing to keep receipts, order IDs or screenshots reduces the chance of a successful refund or dispute.
Also, waiting too long to request help can make it harder to reverse recent charges or obtain a goodwill refund.
Comparative recap
Quick plan comparison
| Plan | Price (SGD) | Period | Cancel method | Refund likelihood |
|---|---|---|---|---|
| Genius Pro Monthly | S$9.98 | monthly | Cancel in App Store or web account | Low; refunds handled by purchase platform |
| Genius Pro Annual | S$69.98 | annual | Cancel in App Store or web account | Low; possible on platform review for exceptions |
| Pro Lifetime Subscription | S$59.98 | Lifetime | Contact support or check account portal | Unlikely; depends on vendor discretion |
After cancelling
Confirm cancellation and check access
After you cancel, confirm the subscription end date in the App Store or Google Play account and keep the confirmation screenshot or email.
Verify you retain access only until the paid period ends and monitor your card for further charges.
Useful links and next steps
- App Store listing and subscription details: Genius on the App Store (Singapore)
- Read user reviews and reports to set expectations: Genius on Trustpilot
Address
Representative office (Singapore)
Genius Star (representative office for Genius) is listed at the following address for Singapore correspondence:
420 North Bridge Road, #04-28, North Bridge Centre, Singapore 188727
How to contact for cancellations or disputes
If you cannot cancel via the platform or need further assistance, gather documentation and contact Genius support or use the representative office address above for written correspondence.
If your charge came via App Store or Google Play, also open a dispute or refund request through the original platform as the primary route for refunds.