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Cancel GREEN DOT
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Green Dot service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Green Dot: Easy Method
What is Green Dot
Green Dot in this guide refers to the Singapore vegetarian/vegan food brand offering online orders, set meals, sharing pots and specialty items such as customized cakes. The guide focuses on cancellation and refund practices for consumer orders in Singapore.
Overview
Green Dot operates online ordering channels and has menu items and set meals sold à la carte and in bundles. This guide summarises how to cancel orders, refund rules and consumer rights specific to Singapore.
Scope of this guide
This guide covers online order cancellations (including cakes and meals), refund eligibility, documentation and common mistakes. It uses verified menu and policy information for Green Dot Singapore.
How to cancel Green Dot
Primary cancellation channels
- Contact Green Dot by WhatsApp at +65 9634 2546 for cancellation requests.
- Alternatively, email enquiries@greendot.sg to request a cancellation.
Step-by-step cancellation process
- Prepare your order details: order number, collection/delivery date, items ordered and contact details.
- Send a clear cancellation request via WhatsApp or email including the information above.
- Await acknowledgement from Green Dot and follow any further instructions they provide.
- If you do not receive confirmation, follow up promptly and keep copies of all messages.
What happens when you cancel
Order status and access
After a confirmed cancellation, Green Dot will mark the order as cancelled and will not prepare the items for collection/delivery. Keep the cancellation confirmation as proof.
Renewals, holds and data
There is no recurring subscription context for these menu orders; cancellations simply stop the fulfilment of the specified order.
Green Dot retains order records for operational purposes; request written confirmation if you need the record for refund or dispute resolution.
Will I get a refund?
Standard refund rules
- No refunds are given for orders cancelled less than three (3) days before the scheduled collection or delivery date.
- You must request cancellation at least three days before collection/delivery to be eligible for refund consideration.
Exceptions and non-refundable items
- Customized cake orders are non-refundable once placed; custom-made items are not eligible for refunds.
- Even if you contact Green Dot, orders cancelled within the three-day window normally receive no refund.
Green Dot plans and pricing
Menu pricing (selected items)
The table below lists selected Green Dot menu items and their Singapore prices from verified menu sources.
Price source note
Prices are based on menu listings for Green Dot Singapore (2025 - 2026) as published by verified sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| Signature Laksa | S$12.40 | À la carte | Vegan noodle dish - Ingredients include Bai Ling Mushroom, konnyaku prawn, konnyaku fishball, tau pok, beansprout, broccoli, fried beancurd skin, laksa leaves |
| Sweet & Sour Soya Nugget Bento Set | S$15.50 | Bento Set | Contains milk; includes soya nuggets, broccoli, Beijing cabbage, rice, complimentary soup and bottled juice |
| Signature Lion Mane Mushroom Rendang Bento Set | S$16.80 | Bento Set | Contains egg and milk; includes lion mane mushroom rendang, broccoli, Beijing cabbage, rice, complimentary soup and bottled juice |
| Rendang Lion Mane Mushroom Rendang With Turmeric Rice (Local Delight) | S$14.90 | À la carte Local Delight | Contains egg & milk; served with turmeric rice |
| Stir-Fried Mushroom & Vegetable Pot (Sharing) | from S$28.63 | Sharing Pot | Lion mane and assorted mushrooms, konnyaku prawn, vegetables; suitable for 2 - 3 pax sharing |
| Set Meal For 2 Pax | from S$35.88 | Set Meal | 1 Premium + 1 Main + 2 Greens + 2 Rice + Complimentary Soup of the Day |
| Party Set Meal (for multiple pax) | from S$59.88 | Set Meal | 1 Premium + 1 Main + 2 Greens + 2 Rice + Soup (plus fixed signature items) |
| Signature Dim Sum Box | S$10.24 | Dim Sum Box | Includes 2 pcs truffle mushroom or rendang lion mane mushroom bao & 2 pcs siew mai |
| Deluxe Dim Sum Box | S$11.39 | Dim Sum Box | Includes truffle mushroom or rendang bao, 2 pcs BBQ king oyster bao, and 2 pcs siew mai |
| Osmanthus Jelly with Seasonal Fruits (Beverage) | S$5.18 | À la carte beverage/side | Dessert drink |
| Oat Milk Latte (Beverage) | S$5.64 | À la carte beverage | 280 ml oat milk latte |
Your consumer rights in Singapore
Key rights
- You have the right to request cancellation at least three days before delivery/collection to be eligible for refund consideration.
- No refund is available for custom-made items (such as customised cakes) once the order is placed.
- You have the right to contact Green Dot via WhatsApp or email for cancellation and refund requests.
Practical steps to protect your rights
- Keep written records of all communications (WhatsApp messages, emails and confirmations).
- If you dispute a refund decision, present timestamps and order details when communicating with the merchant or a mediator.
Customer experiences
Positive feedback
Employee reviews note good and friendly staff at Green Dot Singapore and mention benefits like free vegetarian staff meals.
Negative feedback
Some staff reviews mention being required to stand for long hours and that rush hours can be hectic.
Documentation checklist
Essential documents to prepare
- Order number and order confirmation (email or receipt).
- Collection or delivery date and time.
- Photographs of the item (if already received and disputing quality).
- Copies/screenshots of WhatsApp or email cancellation requests and merchant replies.
Optional supporting items
- Payment transaction records or bank/card statements showing the charge.
- Any correspondence showing special instructions for customised orders.
Common mistakes
Missing the cancellation window
Example: Waiting until two days before collection to cancel a booked customised cake. This commonly results in no refund because the three-day rule has passed.
Poor record keeping
Example: Failing to save WhatsApp messages or email confirmations can make it difficult to prove you requested cancellation on time.
Comparative recap
Quick comparison
The table below compares typical order types and refund eligibility to help you decide how to proceed when cancelling.
How to read the table
Rows show common order categories; the Refund eligibility column summarises the typical outcome based on Green Dot's stated policies.
| Order type | Cancellation method | Refund eligibility | Period | Notes |
|---|---|---|---|---|
| Standard online meal order | WhatsApp or email | Refund possible if cancelled ≥3 days before collection/delivery | À la carte / Set Meal | Follow up for written confirmation |
| Customized cake order | WhatsApp or email | No refund once placed (custom-made) | Custom | Consider order insurance or confirmation of cancellation policy before ordering |
| Order cancelled <3 days before delivery | WhatsApp or email | No refund in normal circumstances | Varies | Merchant discretion only; keep records if requesting goodwill credit |
After cancelling
What to do next
Save the cancellation confirmation and any correspondence confirming a refund or credit. Monitor your payment method for refund processing if approved.
Useful links and where to get more information
Green Dot menu and store information (useful for verifying item descriptions and current prices):
Address
Primary address
1002 Tai Seng Ave #01-2540, Singapore 534409
Contact details
- WhatsApp: +65 9634 2546 (for cancellations and enquiries)
- Email: enquiries@greendot.sg