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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Hla service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation HLA: Easy Method
What is Hla
Overview
Hla (HLA) operates across lifestyle, wellness and related services in Singapore, including a Fashion & Lifestyle app and a Lifestyle Wellness Centre.
Offerings include membership programs, wellness/spa appointments, and an app that provides loyalty rewards and vouchers.
Primary channels
Customers interact with HLA via physical wellness centres, membership platforms, and the HLA Fashion & Lifestyle app available on the Apple App Store.
Service rules differ by channel: app downloads, in-person appointments, and club memberships each have specific cancellation and refund practices.
How to cancel Hla
Cancel an appointment at HLA Lifestyle Wellness Centre
- Contact the wellness centre as soon as possible if you need to cancel an appointment.
- Ensure cancellations are made at least 24 hours before your scheduled appointment to avoid fees.
- Late cancellations or no-shows may incur a cancellation fee per the centre's Terms of Service.
Cancel an app download or subscription
- If purchased via Apple App Store: cancel in your Apple ID settings or subscriptions page in the App Store.
- If purchased via Google Play: cancel via your Google Play account > Subscriptions.
- If you purchased directly from HLA (not via app stores): contact HLA support or the point of sale indicated on your receipt.
What happens when you cancel
Access to services
For scheduled wellness appointments, cancelling within the allowed window will free up your appointment slot and avoid potential fees.
If you cancel late or do not show, a fee may be charged and future booking privileges could be affected depending on local centre policies.
Renewals and data
App-store subscriptions stop renewing when you cancel through the app platform; you retain access until the end of the paid period if applicable.
HLA may retain booking records and membership data according to its internal policies; request details from HLA for data-handling specifics.
Will I get a refund?
HLA Wellness Centre and memberships
Memberships are generally non-refundable unless explicitly stated otherwise in the membership terms.
The HLA Club Membership states that all purchases are non-refundable and non-transferable.
App and platform purchases
- Platform-specific refund rights may apply: Apple and Google have their own refund processes and criteria.
- As a general rule (from analogous terms), purchases are non-refundable to the extent permitted by law; check the app platform for refunds.
Hla plans and pricing
Available plan summary
The HLA Fashion & Lifestyle app is available for free download and provides loyalty and member benefits without a listed subscription fee.
Other HLA-related products exist but specific SGD pricing was not publicly listed in the verified sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| HLA - Fashion & Lifestyle app | S$0.00 | Free download (no subscription) | Loyalty program participation, vouchers, member rewards |
Your consumer rights in Singapore
Cooling-off and distance selling
HLA documentation does not explicitly reference a 14-day cooling-off right for Singapore consumers.
For many in-person services and certain types of transactions, statutory cooling-off rights may not apply.
Other statutory protections
- Consumers in Singapore may rely on the Consumer Protection (Fair Trading) Act for unfair practices.
- If you believe terms are unfair or misleading, consider contacting the Consumers Association of Singapore (CASE) for guidance.
Customer experiences
Positive feedback
Employee reviews and customer feedback have noted a friendly workplace and pleasant product/material quality in retail contexts.
Some users appreciate the loyalty and reward features available through the app.
Critical notes
Publicly available employee reviews sampled showed normal overall ratings with no extensive negative themes in the small set reviewed.
Specific service complaints or praise for appointment handling and refunds were not detailed in the verified sources.
Documentation checklist
What to have ready before cancelling
- Booking reference or appointment confirmation number.
- Membership or account ID if cancelling a membership.
- Proof of purchase or receipt for app or direct purchases.
Additional items to collect
- Relevant screenshots of booking or subscription pages (if cancelling via app platforms).
- Date and time stamps of attempted cancellations and any correspondence with HLA staff.
Common mistakes
Missing the cancellation window
Waiting until less than 24 hours before an appointment is a common reason people incur cancellation fees.
Always check and act within the stated timeframe to avoid charges.
Assuming refunds are automatic
Assuming that memberships or purchases are refundable can lead to surprises; HLA Club Membership purchases are stated as non-refundable and non-transferable.
For app purchases, check Apple or Google refund policies rather than assuming HLA will issue a refund directly.
Comparative recap
Quick comparison
The table below summarizes key cancellation and refund points across HLA channels based on verified information.
| Item | Cancellation rule | Refund rule | Period |
|---|---|---|---|
| HLA Lifestyle Wellness Centre (appointments) | Cancellations must be made at least 24 hours before scheduled appointment; late cancellations/no-shows may incur fees. | No general refund policy described for services; fees may still apply. | Service appointments |
| HLA Club Membership | Cancellation procedures not detailed in verified data; contact HLA for membership changes. | All purchases non-refundable and non-transferable. | Membership purchases |
| App purchases / subscriptions | Cancel via Apple ID settings or Google Play account; direct purchases require contacting support. | Platform-specific refund rights may apply; general policy indicates non-refundable to extent permitted by law. | App purchases/subscriptions |
After cancelling
Follow-up steps
- Keep confirmation of the cancellation (email or in-app confirmation) for your records.
- If a fee is charged unexpectedly, request a written explanation and receipt from the centre or platform.
Helpful links
HLA Fashion & Lifestyle app (App Store): Open in App Store
Related HLAS product information: SingSaver HLAS campaign
Address
Primary mailing address
HL Assurance / HLA (operational address used for mail and claims):
11 Keppel Road, #11-01 ABI Plaza, Singapore 089057
Contact advice
If you need to cancel a purchase or membership and cannot find the correct process, use your purchase receipt or app subscription settings, or contact HLA through the contact details on your receipt or booking confirmation.
Retain all correspondence and proof of cancellation in case you need to escalate or seek consumer advice.