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I hereby notify you of my decision to terminate the contract relating to the Kraken service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kraken: Easy Method
What is Kraken
Overview
Kraken is a cryptocurrency exchange offering trading, buying, selling, and custodial services for digital assets. It provides both a simple buy/sell interface and a higher‑volume professional trading interface.
Main services
Services include instant buy/sell, a tiered spot trading platform (Kraken Pro), optional membership (Kraken+) and fiat withdrawal support. Product availability and local deposit/withdrawal rails vary by jurisdiction.
How to cancel Kraken
Canceling Kraken+ (mobile app subscriptions)
- Open the Apple App Store or Google Play Store on the device used to subscribe.
- Locate your subscriptions and select the Kraken+ subscription.
- Follow the store prompts to cancel; cancellation takes effect at the end of the current billing period.
Canceling or stopping non‑subscription activity (web/trades)
- Trades on Kraken’s exchange are generally final and cannot be cancelled before or after execution unless an exception is explicitly provided in the platform’s terms.
- To stop using the exchange, close open orders, withdraw assets, and, if desired, contact Kraken support to request account closure steps.
What happens when you cancel
Access and benefits
If you cancel Kraken+ via an app store, you retain the membership benefits until the end of the paid period. No partial‑period pro‑rata credits are provided.
Account and data
Cancelling a subscription does not automatically delete your Kraken account or trading history. You must separately request account closure and follow any verification or withdrawal steps.
Will I get a refund?
General policy
Trades and normal service usage are treated as final and non‑refundable under Kraken’s terms. Subscription cancellations do not entitle users to refunds for unused time.
Limited exceptions
- Refunds may be available for unauthorized or incorrect transactions related to specific wallet types if promptly reported.
- Card payment issues or amounts exceeding expectations may be refundable within prescribed timeframes (for example, disputes within around 8 weeks in some cases).
- These exceptions are limited and handled case‑by‑case; preserve transaction IDs and notify support promptly.
For a third‑party summary of refund claims and processes, see this overview: Kraken refund policy (third‑party summary).
Kraken plans and pricing
Summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| Instant Buy/Sell (standard Kraken) | 1.5% fee most cryptocurrencies; 0.9% stablecoins | Per transaction | Simple buy/sell via app/web; includes spread; card processing fees (~3.75% + €0.25) may apply |
| Kraken Pro (Maker/Taker fees) | Maker: from 0.25% → 0.00% at high volume; Taker: from 0.40% → lower at high volume | Per trade (%) | Volume‑based tiered fees for spot trading on Kraken Pro |
| Kraken+ membership | USD 4.99/month (approx S$ 6.90) | Monthly | Zero trading fees on first USD 10,000 of volume per month; may include other perks |
| Withdrawal (USD → SGD example via SWIFT) | USD 13 fixed Kraken fee + ~S$ 10 bank fee (per withdrawal via DBS) | Per withdrawal | SWIFT USD withdrawals to Singapore DBS bank account |
Notes on pricing
Kraken did not support direct SGD deposits or SGD trading pairs in the 2025/2026 window. Fees shown are illustrative and may change; confirm on your account before transacting.
Your consumer rights in Singapore
Statutory protections
Singapore consumers are protected by laws such as the Consumer Protection (Fair Trading) Act against misleading practices and certain unfair contract terms.
How it applies to Kraken
Kraken’s published terms govern refunds and cancellations. Local law may override contract clauses found to be unlawful, but routine trades and subscription rules are generally enforced per Kraken’s terms.
Customer experiences
Positive feedback
Some long‑term users report reliability and satisfactory service over years of trading with no major issues, noting stable platform uptime and core functionality.
Common complaints
- Users report account restrictions or closures causing withdrawal delays and access problems.
- Reports of slow or unresponsive customer support appear repeatedly in user accounts of dispute handling and case resolution delays.
Independent reviews and summaries discuss both sides; see a third‑party review summary here: BrokerGuide Kraken review.
Documentation checklist
What to prepare before contacting support
- Account email and Kraken user ID or username.
- Transaction IDs, order IDs, timestamps, and asset details for disputed trades or withdrawals.
- Bank or card statements showing the relevant payment if the issue involves card/fiat movements.
Supporting identity and proof
- Government ID used for verification (if relevant to account or refund requests).
- Screenshots of errors, system messages, or account notices that relate to your issue.
Common mistakes
Assuming trades are refundable
A common error is assuming a trade can be cancelled or refunded after execution. Kraken’s terms treat trades as final unless an explicit exception applies.
Subscription vs account cancellation confusion
Users sometimes cancel Kraken+ in the app store but forget to close their Kraken account or withdraw funds. Cancelling a subscription does not remove account obligations or holdings.
Comparative recap
Quick comparison table
| Product | Fee | Period | Refundable? | Cancellation method |
|---|---|---|---|---|
| Instant Buy/Sell | ~1.5% (0.9% stablecoins) | Per transaction | No (generally final) | Close orders; withdraw funds via web/app |
| Kraken Pro | Maker 0.25%→, Taker 0.40%→ | Per trade (%) | No (trade final) | Cancel open orders; stop trading |
| Kraken+ | USD 4.99/month (≈S$6.90) | Monthly | No (no credit for unused time) | Cancel via Apple/Google subscription management |
| Fiat withdrawal (USD→SGD) | USD 13 + bank fees | Per withdrawal | Conditional (errors/unauthorized may be reviewed) | Request via support; provide transaction details |
Takeaway
Most trading activity is non‑refundable; subscription cancellations follow app store rules and keep benefits until period end. Keep records and notify support quickly for exceptions.
After cancelling
Next steps
- Confirm cancellation via the app store or your account receipts.
- Withdraw any remaining crypto or fiat before initiating an account closure request.
Where to find further information
For community summaries and refund discussions, a third‑party policy summary is available: Kraken refund policy (third‑party summary).
For independent reviews and user feedback, see: BrokerGuide Kraken review.
Address
Registered address
501 Bukit Timah Road, #04-02, Cluny Court, Singapore 259760.
Notes
This address reflects the registered entity information available in public business records for the Singapore presence. Verify details with official sources if needed.