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I hereby notify you of my decision to terminate the contract relating to the Latitude service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Latitude: Easy Method
What is Latitude
Overview
Latitude is a financial services provider offering credit products and payment solutions, including card accounts and buy-now-pay-later (BNPL) services historically branded as LatitudePay.
The company provides online account management via web and mobile apps, plus a range of plans and services for businesses and consumers in selected markets.
Services referenced in this guide
This guide focuses on cancellation and refunds for Latitude products relevant to Singapore: the LatitudePay BNPL offering (discontinued locally) and account closures via the Latitude web or mobile app.
It also summarizes pricing plans published by Latitude for business or platform services where applicable.
How to cancel Latitude
LatitudePay (App Store / Google Play) - Singapore status
Important: LatitudePay Singapore BNPL service was discontinued as of April 19, 2024.
Because the BNPL service is no longer active in Singapore or Malaysia, users cannot cancel an active Indonesia-style BNPL product in-app for Singapore - the service is already deactivated.
Account closure via Web or Mobile App (Latitude account)
- Open the Latitude mobile app or sign in to the Latitude website.
- Check your account balance and pay any outstanding amount so the balance is zero.
- Use the app menu option such as “Close account request” or similar to submit a closure request.
- If the app option fails, be prepared to call customer support to complete the closure after you have zero balance.
- Retain confirmation or a letter/email showing the account has been closed.
What happens when you cancel
Access and account status
After you submit a valid account closure request with a zero balance, closure generally becomes effective shortly thereafter.
Some closures require validation steps or manual support intervention; delays can occur if the account shows activity or pending transactions.
Renewals, fees, and data handling
Recurring products or subscriptions tied to a Latitude plan should stop billing after closure, but verify final statements to ensure there are no residual fees.
Keep copies of statements and the closure confirmation; these may be needed if unexpected charges appear after closure.
Will I get a refund?
Order cancellations (LatitudePay)
If an order paid partly via LatitudePay is cancelled and the cancellation is approved by the merchant (YSG), any payments already made will be refunded to the registered card.
Remaining instalments will be cancelled and refunds are typically processed within 14 business days.
Personal and motor loans / overpayments
- If you overpay a minimum monthly repayment or pay into a suspended/inactive account, you may request a refund via a refund form.
- Processing time for these refunds is up to 5 business days, plus 1 - 3 more business days for funds to appear in your account.
- There is no broad automatic 14-day cooling-off right stated in LatitudePay/Latitude terms beyond these specified scenarios.
Latitude plans and pricing
Published plans (summary)
The following table lists pricing and features published in Latitude's official pricing information for platform/business plans.
Prices are shown in USD as published; local (SGD) pricing was not available in the verified source.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Starter | US$179.00 | Monthly | Unlimited blocks; unlimited seats; up to 1M rows; shared dashboards; export data |
| Team | US$299.00 | Monthly | 5 prompt optimizations/month; prompt playground; evaluations; version control; observability; annotations; experiments + simulator; issue discovery; automatic eval alignment; dataset generator; team support; 30-day free trial |
| Standard | US$349.00 | Monthly | Unlimited blocks; unlimited seats; up to 10M rows; shared dashboards; export data |
| Scale | US$899.00 | Monthly | All features from Team plus unlimited prompt optimizations; model distillation; cost/latency reduced 2x - 10x; permissions; dedicated onboarding + setup; priority support |
Your consumer rights in Singapore
General protections
Singapore consumers are protected by general consumer laws and fair trading principles. You have rights to clear information about products, pricing and contract terms.
If you believe you were misled or charged incorrectly, keep records and contact the provider in writing to request resolution.
Escalation and dispute options
- If direct contact with Latitude does not resolve the issue, you may seek advice from local consumer protection bodies or a legal adviser.
- Document all correspondence, account statements, screenshots, and closure confirmations to support any complaint or escalation.
Customer experiences
Positive reports
Some users reported that they successfully closed Latitude accounts via the app after long periods of inactivity and received written confirmation of closure.
These accounts suggest closure processes can work smoothly when balances are zero and the app functions properly.
Negative reports
- Many users experienced difficulties closing accounts even after clearing balances, citing app glitches and problems entering bank details.
- Reports include unexpected monthly or late fees when balances showed $0 and difficulties obtaining satisfactory notification and support.
Documentation checklist
What to prepare before cancelling
- Recent account statements showing zero balance (if already paid off).
- Proof of final payment (transaction ID or card statement).
- Registered email address and phone number used on the Latitude account.
What to keep after cancellation
- Confirmation email or letter acknowledging account closure.
- Final billing statement and any refund receipts.
- Records of calls or support tickets, including dates and representative names if available.
Common mistakes
Submitting closure with non-zero balance
Attempting to close an account before the balance is fully paid will usually prevent closure and may generate extra system prompts or fees.
Always verify the account balance is zero and that pending transactions have cleared before requesting closure.
Relying on app-only steps without confirmation
Some users relied on the app UI without obtaining written confirmation and later discovered charges continued or closure was not processed.
Always request and save a written confirmation or reference number for the closure request.
Comparative recap
At-a-glance comparison
| Service | Can cancel | Refunds | Notes |
|---|---|---|---|
| LatitudePay (BNPL) - Singapore | No (service discontinued locally) | Order refunds to registered card if merchant cancels; processed within 14 business days | Service discontinued as of April 19, 2024 - no active cancellations required in Singapore/Malaysia |
| Latitude account (Web / Mobile App) | Yes (if balance is zero; may require support) | Overpayments/refund requests processed up to 5 business days + 1 - 3 days to appear | Closures generally effective shortly after successful zero-balance validation; app glitches reported |
After cancelling
What to check
After cancellation, review your card and bank statements for at least two billing cycles to ensure no residual charges appear.
If unexpected charges occur, contact Latitude support in writing and escalate with documentation if needed.
Helpful resources
For official pricing and plan details, consult Latitude's published pricing page:
Address
Latitude Singapore office
Latitude Brokers Pte. Ltd.
137 Telok Ayer Street, #06-04, Singapore 068602
Notes about contacting the office
This address is the primary verified Singapore office for general enquiries and may be used for written correspondence related to account issues.
Always include account identifiers and supportive documents when sending written requests.