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Cancel OUTSURANCE
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Outsurance service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Outsurance: Step-by-Step Guide
What is Outsurance
Overview
OUTsurance is a South African insurer known for car, home and life products and a distinctive cashback/OUTbonus approach to claims and premiums.
It offers digital access via an app and client portal for policy management, claims and quotes.
Presence relevant to Singapore users
The OUTsurance mobile app is available to download in Singapore app stores, but core policy administration typically follows OUTsurance's standard client channels.
Local availability may be limited; confirm policy terms and servicing options for Singapore-based customers before buying.
How to cancel Outsurance
Primary cancellation methods
- Cancel via the OUTsurance client portal or the insurer's direct customer service channels.
- The OUTsurance mobile app (Apple App Store or Google Play) does not support policy cancellation through the app stores themselves; use the portal or contact OUTsurance directly. Source
Step-by-step cancellation (recommended)
- Locate your policy number and client details before you start.
- Log in to the OUTsurance client portal and follow the policy cancellation or termination process.
- If you cannot cancel online, contact OUTsurance customer care by phone or email to submit a written cancellation request.
- Agree the cancellation date with OUTsurance and request written confirmation that automatic renewals have been stopped.
What happens when you cancel
Policy and coverage effects
Once a cancellation request is accepted, coverage ends on the agreed cancellation date.
Automatic renewals are stopped so the policy will not renew after the cancellation date.
Access and data
You should receive written confirmation of cancellation and any details about refunds or outstanding liabilities.
Keep copies of correspondence and dates for your records, in case of disputes about cover or claim timing.
Will I get a refund?
Typical refund approach
Refunds on cancellation are typically handled on a pro‑rata basis: premiums collected for unused coverage are usually returned proportionally. Source
Cooling-off and exceptions
There is no explicit 14‑day cooling‑off or 'free‑look' period publicly stated in OUTsurance's terms, unlike the common Singapore regime.
Singapore generally mandates a 14‑day 'free look' period for insurance policies where a full refund is possible if no claims were made, but there is no indication OUTsurance includes this provision for Singapore customers. Source
Outsurance plans and pricing
App pricing summary
The OUTsurance mobile app is free to download and use in Singapore according to available data.
No explicit monthly or annual SGD pricing for subscription plans is publicly listed for 2025/2026.
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| OUTsurance App (download/use) | S$0.00 | N/A | App download and basic features are free; no subscription fee listed |
Your consumer rights in Singapore
Cooling‑off rights
Singapore law generally provides a 14‑day 'free look' period for many insurance contracts, allowing cancellation for a full refund if no claims have been made.
Consumers should check policy documents to confirm whether a provider offers this right in their specific contract. Source
Practical steps to protect your rights
- Request written confirmation of any cooling‑off rights and refund terms when purchasing a policy.
- Retain all policy documents, email confirmations and evidence of no claims if you plan to cancel during a free‑look period.
Customer experiences
Positive feedback
Some users praise OUTsurance's service ratings, app usability, digital quoting and the OUTbonus cashback program.
These elements are often highlighted as conveniences for digitally minded customers. Source
Negative feedback
Common complaints include slow or inconsistent customer support, unclear fees, and delays in processing claims or cancellations.
There are reports of prolonged service delays in individual cases where customers experienced long waits for repairs or responses. Source
Documentation checklist
Must-have documents
- Policy number and copy of the insurance schedule.
- Valid identification (e.g., passport or NRIC) and contact details.
- Bank account details for any refund payment.
Helpful extras
- Written record of previous correspondence with OUTsurance (emails, portal messages).
- Reason for cancellation and any supporting evidence if relevant (e.g., sale of insured vehicle).
Common mistakes
Relying on app store cancellation
Attempting to cancel a policy via the Apple App Store or Google Play billing is a common error; the stores do not handle OUTsurance policy cancellations.
Always cancel through the OUTsurance client portal or direct insurer contact to ensure the request is processed. Source
Missing confirmation or dates
Failing to obtain written confirmation of the cancellation date can lead to disputes about whether cover or renewals continued.
Always request and keep a cancellation acknowledgement that shows the agreed termination date and refund details.
Comparative recap
Quick comparison
| Item | OUTsurance (notes) |
|---|---|
| Cancellation method | Use client portal or contact OUTsurance directly; app stores cannot cancel policies. Source |
| Refund | Typically pro‑rata refunds for unused coverage if applicable; confirm amounts with OUTsurance. |
| Cooling‑off (Singapore) | Singapore law generally provides 14 days, but there is no public indication OUTsurance explicitly offers this for Singapore customers. Source |
| Customer service | Mixed reviews: some praise digital services and cashback; others report delays and inconsistent responses. Source |
After cancelling
Actions to take
Keep the written confirmation and check your bank account for any pro‑rata refund due after the cancellation date.
Confirm that automatic renewals have stopped and that no further premiums are taken.
Useful links
- OUTsurance cancellation guidance (summary)
- Singapore insurance cooling‑off overview
- OUTsurance app (Apple App Store - Singapore)
Address
Physical address
1241 Embankment Road, Zwartkop Ext 7, Centurion, 0157, South Africa.
Contact options
For cancellations or enquiries you can send written requests to OUTsurance at their postal address, email or phone as listed in your policy documents.
Typical contact channels reported include email info@outsurance.co.za and client care phone 08600 70 000 (confirm details on your policy).