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Cancellation service #1 in Singapore
Revolut is a digital financial platform offering personal and business accounts, payments, currency exchange and budgeting tools through a mobile app.
It operates on a freemium model with optional paid plans that add premium features and services.
The app provides multi-currency cards, money transfers, in-app analytics and various value-added services depending on the plan you choose.
Revolut Singapore operates as a regulated payments business serving local customers alongside its global services.
If your Revolut subscription was charged via Apple App Store or Google Play, you must cancel in that store’s account settings.
Personal subscriptions not billed through app stores can usually be cancelled in the Revolut app via your account or subscription settings.
Business plans can be changed or cancelled in the app under Settings → Billing → Change plan, according to available documentation.
When you cancel a paid plan you typically retain paid benefits until the end of the current billing period unless the plan terms state otherwise.
Paid features usually stop at the end of that period; check any confirmation you receive for exact cut-off timings.
Cancelling a paid plan does not automatically close your Revolut account or delete your data unless you request account closure separately.
Deleting the app does not equal closing the account; retain records or screenshots of cancellations for your records.
Plan names, features and prices change frequently. Always check the provider’s official pricing pages in the app or on their website for up-to-date details.
Do not rely on third-party summaries for exact fees; verify the current terms before making changes.
Promotional rates or discounted-fee offers may have separate start dates, trial periods and cancellation rules that affect refunds.
Track the start date of any promotion so you can apply any applicable cooling-off rights correctly.
General consumer practice in Singapore provides a 14-day cooling-off period for many mobile/digital subscriptions; providers often reflect this in their terms.
Confirm the exact cooling-off entitlement that applies to your specific Revolut plan at the time you subscribed.
If you cannot resolve a billing or access dispute through the provider’s complaints channels you may escalate the matter to formal dispute bodies available in Singapore.
Revolut Singapore operates under local regulation and must comply with applicable Payments Services Act and MAS obligations for major payment institutions.
Some users praise fast onboarding, intuitive app design and helpful budgeting tools, along with efficient chargeback handling in certain cases.
Independent reviews highlight these strengths as common positives among fintech users.
Frequent complaints describe slow or automated customer support, difficulties escalating complex issues, and occasional account freezes or access delays.
Reports also cite long processing times for certain refunds or transfers in some cases; read multiple reviews before deciding.
Removing the Revolut app from your device does not cancel subscriptions billed through the Apple App Store or Google Play.
Always cancel in the store’s subscription settings if the charge originates there.
Failing to keep a confirmation screenshot or email can make disputes harder to prove if a renewal charge appears after you thought you cancelled.
Also check whether physical items (like a card) create non-refundable costs that affect refunds.
| Action | Effect | Refund | Period |
|---|---|---|---|
| Subscription via Apple/Google | Must cancel in store account settings; deleting app does not stop renewals | 14-day cooling-off may apply for monthly; check store and provider rules | Monthly / rolling |
| In-app personal subscription | Cancel in-app to stop future renewals; benefits usually run to period end | Full refund possible within 14 days; deductions possible for supplied items | Monthly / rolling |
| Business plan (app Settings → Billing) | Change or downgrade via app; terms may differ from personal plans | Refund rules vary; not always publicly stated for business plans | Contract / billing cycle |
Watch your bank or card statements for any unexpected renewal charges and save any refund notifications.
If a charge appears after cancellation, use your saved cancellation proof when raising a dispute.
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If you need to escalate a complaint, keep the documentation checklist above ready and use Revolut’s in-app complaint channels first.
If unresolved, consider formal dispute resolution options available in Singapore and retain all evidence for any escalation.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.