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Cancel SAXO
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I hereby notify you of my decision to terminate the contract relating to the Saxo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Saxo: Easy Method
What is Saxo
Overview
Saxo is an online investment and trading platform offering access to stocks, bonds, ETFs, forex and other instruments through desktop, web and mobile apps.
It operates a subscription-based pricing model in some markets and provides advanced trading tools, market data subscriptions and multiple account types.
Presence in Singapore
Saxo Capital Markets Pte. Ltd. operates in Singapore with local account servicing and regional product offerings tailored to Singapore clients.
Local rules, fees and support channels may differ from other jurisdictions; always check the Singapore help pages for region-specific procedures.
How to cancel Saxo
Close your master account (web or app)
- Open the main menu in the Saxo web platform or app.
- Go to Your account → Request account services → Click "Close my account".
- Before submitting: cancel open orders, close all positions, withdraw cash, and optionally download reports.
- See the official step guide: How do I close my account?
Close a sub-account or when Saxo initiates closure
- For sub-accounts (currency accounts, AutoInvest, etc.): go to Portfolio, select the sub-account and use the three-dots menu → "Close this account".
- Requirements: the sub-account must have no open positions, no open orders and a zero cash balance.
- If Saxo initiates termination for compliance or other reasons, they will notify you; failure to act may lead to access restrictions or forced liquidations. See: When an account needs to be closed.
What happens when you cancel
Access and account state
Once a closure request is accepted, you will lose trading access for the closed account or sub-account.
If obligations remain (open trades or cash), Saxo can restrict access and may liquidate positions at market prices after notice.
Data, statements and records
Download any reports or tax statements you need before closing; access to historical reports may become limited after closure.
Keep copies of trade confirmations, withdrawal receipts and any correspondence related to the closure for your records.
Will I get a refund?
Subscriptions and digital products
Saxo Be Invested (separate product line) offers a 14-day money-back guarantee for subscriptions and digital products.
After 14 days refunds for subscriptions are generally not available except possibly on a case-by-case basis; check Saxo's published terms.
Reference: Saxo refund policy excerpt.
Other refund situations and exclusions
- Erroneous duplicate deposits: may be refunded if requested within 7 days and funds have not been used for trading or margin; refunds go back to the original payment method.
- Trading losses are not refundable.
- Technical-issue refunds are considered case-by-case depending on impact and prompt reporting.
Saxo plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Bronze (Classic) | Free | monthly | Basic plan with higher commissions, no monthly fee |
| Silver | SGD 5.00 | monthly | Lower commissions, free real-time US market data, no custody fee, fee waived with points |
| Gold | SGD 15.00 | monthly | Access to real-time US/EU/UK/CH stock data, commission rebates, no custody fee |
| Platinum | SGD 45.00 | monthly | Premium data access, commission credit equal to fee, waived custody fee when in securities lending |
| Diamond | SGD 145.00 | monthly | Highest tier: lowest commissions, full real-time data access, waived custody fee when in securities lending |
Notes on fees and data
These are monthly subscription fees for Saxo's bundled pricing plans in Singapore (sources include Saxo press releases and reviews).
Market-data subscriptions per exchange (for example SGX Level 1) are extra and charged separately.
Your consumer rights in Singapore
Cooling-off and refund rules
The common 14-day 'cooling-off' period in Singapore typically applies to insurance and certain advisory agreements, not automatically to trading platforms.
Saxo Be Invested’s 14-day refund window applies only to subscriptions/digital products; trading transactions are excluded.
Complaint channels and escalation
File formal complaints via Saxo's Help Center or in-platform complaint submission channels if you experience lockouts, withdrawal delays or disputed actions.
If you believe your rights are compromised and internal resolution fails, consider escalating to regulatory authorities such as the Monetary Authority of Singapore.
Customer experiences
Positive feedback
Many Singapore reviewers praise Saxo's customer support for promptness, knowledge and helpfulness with account opening, deposits and live chat/phone assistance.
Positive mentions often highlight specific support staff and fast resolution for routine issues.
Negative feedback
Common complaints include prolonged account lockouts tied to KYC/compliance requests, delayed withdrawals or cash trapped in sub-accounts, and perceived opaque fees.
Users also report occasional technical problems impacting market data, order execution and order persistence.
Documentation checklist
Identity and residency
- Valid passport or national ID.
- Proof of Singapore address (utility bill, bank statement) dated within required timeframe.
Source of funds and activity
- Bank statements showing deposit sources and recent activity.
- Employment or income proof where requested (salary slips, employer letter) - compliance may request multiple months.
Common mistakes
Before cancelling
Failing to close positions or cancel orders is a frequent error; accounts with open trades or a non-zero cash balance cannot be closed and may be restricted or liquidated.
Always withdraw cash to your nominated bank account before initiating closure to avoid complications.
During cancellation
Not downloading tax reports and trade confirmations before closure can leave you unable to retrieve needed records later.
Also avoid assuming refunds for trading losses or that subscription refunds apply to trading charges; these are generally excluded.
Comparative recap
At-a-glance comparison
| Feature | Saxo (key points) |
|---|---|
| Cancellation method | Self-serve via account menu for master accounts; sub-accounts closed via Portfolio → three-dots. |
| Refunds | 14-day money-back for subscriptions (Be Invested); 7-day window for duplicate deposit refunds; trading losses not refundable. |
| Fees & data | Bundled monthly plans (Bronze to Diamond) with separate exchange market-data fees; some users report opaque conversion/transfer fees. |
| Support | Generally praised for responsive staff, but some users report slow resolution for complex compliance or withdrawal issues. |
How to use this recap
Use the table to quickly check cancellation steps, refund windows and where fees may apply before you decide to close an account.
Confirm details on Saxo’s help pages or with support for the most current, account-specific information.
After cancelling
Next steps
- Keep copies of final statements, withdrawal receipts and any closure confirmation emails.
- Monitor your bank account for refunds or final transfers; allow processing time as indicated by Saxo.
Where to get help
- Official closure instructions: How do I close my account?
- Information about forced closures and obligations: When an account needs to be closed
- Refund and policy notes: Refund policy summary
Address
Official Singapore office
Saxo Capital Markets Pte. Ltd.
88 Market Street, CapitaSpring #31-01, Singapore 048948
Mailing and notes
Use the office address for formal correspondence and keep records of any mailed complaints or documents.
If you need regulatory guidance, consider contacting the Monetary Authority of Singapore for complaint escalation after exhausting Saxo’s internal channels.