Cancellation Topstep: Easy Method

What is Topstep

Overview

Topstep is a trading evaluation and funding platform that lets traders prove performance in a simulated Trading Combine and, if successful, receive a funded trading account.

The service is subscription-based and includes different combine sizes, optional market data add-ons, and activation options for funded accounts.

Core services

Topstep provides structured rules, performance tracking, and risk management controls to assess trader readiness for a funded account.

Additional paid items include market data upgrades and one-time activation fees for certain funded-account paths.

How to cancel Topstep

Via Web Dashboard (recommended)

• Log into your Topstep dashboard.
• Go to Billing / Manage Subscription.
• Click the "x" next to the subscription ID you want to cancel.
• Choose either "Cancel Subscription" (remains active until end of billing cycle) or "Cancel & Close Immediately" (terminates access immediately).

For a step-by-step walkthrough of the dashboard cancellation flow, see this guide: How to cancel Topstep (guide).

Via support contact

• Topstep accepts cancellations via support email/contact as covered in their Terms of Use.
• If you prefer, open a support ticket or email Topstep support and request cancellation; keep a copy of the confirmation.

See Topstep's legal terms for acceptance of support-initiated cancellations: Topstep Terms of Use.

App Store / Google Play payments

• Topstep does not provide an official in-app cancellation route via App Store or Google Play; Topstep directs users to the web dashboard for subscription management.
• If you paid through Apple or Google, you may also manage subscriptions and request refunds through those platform providers per their policies.

What happens when you cancel

Access after cancellation

If you select "Cancel Subscription" your subscription typically remains active until the end of the paid billing cycle.

If you choose "Cancel & Close Immediately" your access is terminated immediately and you lose dashboard/trading access.

Billing and renewal

Cancellation stops future renewals; Topstep generally does not prorate fees for mid-cycle cancellations.

Keep billing receipts and confirmation of cancellation for your records in case of disputes.

Data and account retention

Your account data and historical records usually remain tied to your account; review Topstep support guidance if you need data exported.

Contact Topstep support if you require specific data retention or deletion requests under applicable law.

Will I get a refund?

14-Day Satisfaction Guarantee (first purchase)

Topstep offers a 14-Day Satisfaction Guarantee that applies only to your first-ever purchase.

Within the first 14 calendar days you may be eligible for a refund of one monthly renewal if you have not passed the Trading Combine and you provide required feedback.

Accidental rebills and timing

• After 72 hours following an accidental rebill with no trading activity, charges are generally non-refundable except as required by law.
• Report accidental or duplicate charges to Topstep support immediately to preserve any possible remedy.

Non-refundable items and final fees

• Non-refundable items include Reset purchases, Activation Fees, Depth of Market data, Back2Funded, and charges related to passed combines.
• Topstep’s Terms of Use state that fees are final and non-refundable even if you cancel early or by email.

For the official refund policy, review: Topstep Refund Policies.

Topstep's Terms of Use reiterate that fees are final: Topstep Terms of Use.

Topstep plans and pricing

Pricing table

Currency and taxes

All listed prices are in USD for global users; Topstep does not publish SGD prices publicly.

Local taxes (for example GST) may be applied at checkout according to local rules; base prices remain shown in USD.

Your consumer rights in Singapore

Cooling-off, refunds and fairness

Singapore consumer protection laws require clear cancellation and refund terms for digital subscriptions.

Topstep’s 14-Day Satisfaction Guarantee aligns with a limited cooling-off concept, but conditions (first purchase, not passing Combine) may narrow applicability.

Challenging unfair terms

• Clauses that make fees strictly final or non-refundable may be challenged if deemed unfair or misleading under the Consumer Protection (Fair Trading) Act.
• If you believe terms are unconscionable, you may contact CASE (Consumers Association of Singapore) or consider the Small Claims Tribunal for disputes.

Platform payments and app-store rights

If you paid via Apple or Google, platform provider policies may permit subscription management and refund requests through those stores.

Topstep’s lack of App Store/Google Play cancellation instructions does not remove your rights under those platform providers.

Customer experiences

Positive feedback

• Many users report straightforward combine rules and timely payouts once conditions are met.
• Individual support staff members have been praised for courteous, helpful service in some cases.
• Some traders note fast payouts via services such as Wise within 1 - 2 days.

Negative feedback

• Common complaints include platform instability, outages during critical trading, and perceived retroactive rule changes.
• Other recurring issues: slow or automated customer support, unexpected account closures, and disputes over non-refunds.

Takeaway

Experiences vary; many traders find value while others report operational or service frustrations.

Document communications and receipts to strengthen any dispute or refund claim.

Documentation checklist

What to collect before contacting support

• Account email and username.
• Subscription ID and billing receipts (dates and amounts).
• Screenshots of the dashboard subscription page and any cancellation actions.
• Records of trading activity timestamps (to show inactivity for accidental rebills).
• Copies of any correspondence with Topstep support.

When escalating a dispute

• Prepare a chronological timeline of events and attempts to cancel or request refunds.
• Include links or references to Topstep’s refund policy and Terms of Use in your complaint.

Common mistakes

Assuming App Store/Play cancellation will work

Many users expect to cancel via App Store or Google Play; Topstep requires cancellations through the web dashboard and does not provide an official in-app flow.

If you used a platform store to pay, also check the store’s subscription manager separately.

Expecting automatic refunds or proration

Users often expect mid-cycle proration or refunds after cancelling; Topstep generally does not prorate or refund mid-cycle fees except within narrow guarantee terms.

Read the refund policy carefully and act quickly if you think a charge is accidental.

Not saving cancellation confirmation

Failing to keep confirmation of cancellation or the subscription ID makes disputes harder to resolve.

Always save screenshots and emails that show cancellation and support responses.

Comparative recap

Quick comparison

How to decide

If you want to stop future billing but retain access, use "Cancel Subscription" from the dashboard.

If you need access removed immediately, select "Cancel & Close Immediately" and request support confirmation.

After cancelling

Immediate steps

• Save the cancellation confirmation and any ticket numbers from Topstep.
• Monitor your card or bank for further charges for at least one billing cycle.

If you need a refund or dispute

• Submit a support request referencing the Refund Policies: Topstep Refund Policies.
• Reference the Terms of Use where necessary: Topstep Terms of Use.

Address

Corporate address

Topstep, LLC

Chicago Board of Trade Building, 141 W Jackson Blvd Suite 4240, Chicago, IL 60604, United States

When to use this address

Use the corporate address for formal legal notices or mailed correspondence only.

For subscription management, cancellations, or refunds, use the dashboard or Topstep support channels and keep electronic records.