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Cancel WIREX
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Wirex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wirex: Easy Method
What is Wirex
Overview
Wirex is a digital wallet and payments platform that lets users hold, exchange and spend cryptocurrencies alongside traditional fiat currencies. It offers app-based accounts and contactless Visa/Mastercard cards linked to multi-currency balances.
Services
Wirex provides account management via mobile app and web dashboard, subscription tiers (X-tras) for extra rewards, and card services for spending and withdrawals. The company operates under Singapore regulatory provisions for e-money and custody of fiat.
How to cancel Wirex
App Store / Google Play subscriptions
- Open your device settings and go to Subscriptions (iOS) or Payments & Subscriptions → Subscriptions (Google Play).
- Locate the Wirex subscription (X-tras) and cancel there; cancellations purchased via App Store/Google Play must be handled in those stores.
- Cancellation takes effect at the end of your current billing period; no in-app cancellation through Wirex will stop these platform charges.
Wirex Web / Account deletion
- To delete your Wirex account (GDPR right to be forgotten) submit a deletion request via the Wirex Help Center or Dashboard.
- Ensure all funds are withdrawn before requesting deletion; Wirex cannot process deletion with a positive balance.
- Wirex will process a compliant deletion request within 30 days.
Legacy or other cancellations
- Older issuer terms allowed cancellation within 14 days of account opening for certain refunds (card-issue fees). These legacy rules may not apply to modern subscriptions or services.
- Contact support if you believe legacy protections apply to your situation and provide dates and evidence.
What happens when you cancel
Access and service
When you cancel a subscription via App Store/Google Play, the service remains active until the current billing period ends.
If you delete your Wirex account, access to the app and dashboard is removed once deletion is complete and data retention rules are applied.
Data, balances and timelines
Account deletion requires zero positive balance; withdraw all usable funds first. Wirex aims to process deletions within 30 days from a valid request.
Authorisations from failed card transactions are released automatically (see refunds). Retained data may be handled per legal and regulatory obligations.
Will I get a refund?
General refund policy
Refunds depend on the channel and reason: platform subscriptions are refunded per App Store/Google Play policies, while account/card refunds are handled by Wirex.
Wirex refunds for merchant-initiated returns, failed transactions, and account closures are subject to specific timeframes and eligibility.
Exceptions and special cases
- Failed/cancelled card authorisations: authorised funds are automatically released in approximately 14 days.
- Merchant refunds: typically processed to your Wirex card within 5 - 14 days if the merchant agrees to refund.
- Chargebacks: you can request a chargeback via Customer Support for eligible transactions (not gambling-related) within 120 days; the process can take up to 120 days.
- Account closure refunds: Wirex can refund any remaining usable balance if you ask support or use the Dashboard before deletion.
- 14-day cooling-off: this legacy right applied to some early account/card issuances only and does not cover most modern digital services.
Wirex plans and pricing
Plan overview
Wirex offers tiered X-tras subscription plans with cryptoback rewards and higher benefits for locked WXT holders. Prices shown are approximations converted to SGD.
Pricing notes
Subscriptions are charged in WXT tokens pegged to Euro equivalents; actual SGD cost depends on WXT market price and conversion rates.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Standard | S$0.00 | monthly | 0.5% Cryptoback (Entry); upgrade via WXT lock for higher rewards |
| Premium (Entry) | ≈ S$15/month | monthly | 1% Cryptoback (Entry); higher tiers offer up to 3% with WXT lockups |
| Elite (Entry) | ≈ S$45/month | monthly | 4% Cryptoback (Entry); higher tiers offer up to 8% with WXT lockups |
Your consumer rights in Singapore
Account deletion and data rights
You may request deletion of your personal data and account; Wirex must comply provided the account has no positive balance.
Wirex is expected to respond to deletion requests within 30 days, although some users report delays or difficulties when communicating with support.
Refunds, chargebacks and regulatory recourse
You have rights to merchant refunds, automatic release of failed-authorisation holds, and to initiate chargebacks for eligible transactions within 120 days.
If disputes remain unresolved, escalate the matter through local regulatory channels; Wirex operates under MAS Singapore frameworks and is subject to oversight and consumer protections.
Customer experiences
Positive reports
Some users report smooth experiences when fully verified, with responsive in-app chat replies within 24 hours and successful SEPA withdrawals reported in community threads.
Wirex’s e-money licensing and Singapore presence, segregated fiat accounts and crypto-fiat card features appeal to users wanting combined fiat/crypto use.
Negative reports
Frequent complaints describe account freezes or blocks with limited explanation, prolonged withholding of funds, and slow or unhelpful support responses.
Users also report unexpected fees, high withdrawal costs in some cases, repetitive KYC requests, and difficulties with refunds or account closures.
Documentation checklist
Before requesting deletion or refund
- Valid government-issued ID (passport, NRIC) used for KYC.
- Proof of address (utility bill, bank statement) if requested.
- Confirmation that all balances are withdrawn (screenshots or transaction IDs help).
If filing a chargeback or dispute
- Transaction details: date, amount, merchant name, and transaction ID.
- Evidence of attempted refund from merchant (emails or receipts).
- Any communication with Wirex support (ticket numbers, screenshots).
Common mistakes
Failing to withdraw funds first
Many users try to delete their account without withdrawing balances; Wirex will not proceed when the account has a positive balance.
Always transfer or spend remaining usable balances before submitting a deletion request to avoid delays.
Attempting platform cancellations in the wrong place
Cancelling an X-tras subscription via the Wirex app will not stop App Store/Google Play charges - you must cancel subscriptions through those stores.
Similarly, asking Wirex to refund store-billed subscriptions will usually be routed back to the App Store/Google Play policies.
Comparative recap
Quick comparison
This table summarises cancellation channels, refund likelihood and typical timings to help you choose the right route.
How to use
Check the channel you used to purchase the service first (App Store/Google Play vs Wirex account) and follow the matching cancellation process below.
| Channel | How to cancel | Refund possible? | Typical timing | Period |
|---|---|---|---|---|
| App Store / Google Play | Cancel via device Subscriptions in iOS or Payments & Subscriptions → Subscriptions in Google Play. | Refunds follow store policies; cancellation stops future billing at period end. | Effective at end of billing period; refunds per store timelines. | - |
| Wirex Web / Account | Submit deletion request via Wirex Help Center or Dashboard after withdrawing funds. | Usable balance can be refunded; deletion processed within 30 days if no balance. | Deletion: up to 30 days. Balance refunds: varies; see support. | - |
| Chargebacks / Disputes | Submit a dispute form via Customer Support with evidence within eligibility window. | Possible if merchant refuses refund or transaction unauthorised (not gambling-related). | Chargeback investigations can take up to 120 days. | - |
After cancelling
Next steps
Confirm cancellation with the platform (store receipt or Wirex support ticket). Keep copies of all communications and transaction records.
If you closed your account, verify funds were transferred and retain proof until you see bank/card confirmations.
Help and official references
For subscription tiers and official plan details consult the Wirex X-tras help page:
Wirex X-tras pricing and tiers
For general fees and refund timeframes consult Wirex fees and support guidance:
For an independent review of features and user experiences, see:
Address
Registered address
36 Robinson Road, #02‑106, City House, Singapore 068877.
Notes
This is the Singapore registered address per ACRA/filings. Historical addresses changed prior to December 2020.