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Cancel AAPTIV
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I hereby notify you of my decision to terminate the contract relating to the Aaptiv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aaptiv: Step-by-Step Guide
What is Aaptiv
Overview
Aaptiv is a subscription-based fitness app that offers guided audio workouts led by professional trainers across categories such as running, strength, yoga and more.
The service provides on-demand classes and training programs through mobile apps and a web account, requiring an active subscription for full access.
How people use it
Users stream or download audio workouts to follow coach-led sessions without needing to watch a screen, which is popular for running and gym sessions.
Subscriptions are managed through Aaptiv's website or the app stores (Apple App Store or Google Play), depending on how the plan was purchased.
How to cancel Aaptiv
Cancel via web (Aaptiv.com)
- Login to your account at Aaptiv.com.
- Go to Account Settings → Membership Plan → Cancel.
- Follow on-screen prompts; cancellation is effective at the end of the current billing period.
- See Aaptiv's official cancellation guide: Aaptiv cancel subscription.
Cancel via mobile app stores
- Apple (iOS): On iPhone go to Settings → [your name] → iTunes & App Store → Apple ID → Subscriptions → Aaptiv → Cancel.
- Google Play (Android): Open Play Store → Menu/Profile → Subscriptions → Aaptiv → Cancel.
- Note: Deleting the Aaptiv app does not cancel the subscription; manage cancellation in the platform that billed you.
What happens when you cancel
Access after cancellation
Your cancellation is typically effective at the end of the current paid billing period, so you retain access through that date.
After the billing period ends, access to subscription content will stop unless you re-subscribe.
Billing and renewals
Renewals are automatic unless you cancel through the original billing channel (web, Apple, or Google Play).
Ensure cancellation is completed at least 48 hours before renewal to reduce the risk of an unintended charge.
Account data and retention
Account details and activity may remain on Aaptiv's systems according to their terms; check Aaptiv's terms for account data policies.
Export or record any personal workout history you need before finalizing cancellation if you want local copies.
Will I get a refund?
Web and Google Play refund policy
Refunds for subscriptions purchased on the web or via Google Play are handled on a case-by-case basis and are discretionary.
To request a refund for web/Google Play purchases, contact Aaptiv support at support@aaptiv.com and provide your order details and reason.
Apple App Store refund policy
Apple App Store purchases and refunds are governed by Apple's policies; refund requests must be made through Apple Support.
Deleting the app or canceling within the app store does not automatically trigger a refund - use the appropriate refunds process for your store.
Aaptiv plans and pricing
Plans table
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Monthly (likely) | S$19.98 | Monthly | Unlimited on-demand classes |
| Annual (likely) | S$138.98 | Annual | Unlimited on-demand classes |
Notes on pricing
Additional in‑app purchase price tiers appear in the Singapore App Store (e.g., S$14.98, S$16.48, S$34.98, S$68.98, S$134.98).
The App Store may show multiple price tiers that are not explicitly labelled by Aaptiv; use the store purchase screen to confirm the exact charge.
Your consumer rights in Singapore
Cooling-off and statutory rights
Aaptiv's publicly available policy documentation does not specify a statutory cooling-off (e.g., 14‑day) right for Singapore consumers.
If you believe local consumer protection rules apply, check Singapore legislation such as the Consumer Protection (Fair Trading) Act or seek advice from local authorities.
Practical tips for Singapore users
- Keep evidence of purchase and cancellation confirmations in case you need to escalate.
- Allow at least 48 hours before a scheduled renewal when cancelling.
- Refunds for web/Google Play purchases are discretionary - act promptly to request one.
Customer experiences
Positive feedback
Many users praise the audio-only workout format and the variety of workouts that support long-term goals.
Overall ratings are generally high across major platforms, reflecting positive experiences for many subscribers.
Negative feedback
Reported issues include charges persisting after cancellation, automatic renewals despite cancelled accounts, and difficulties with customer support.
Some users describe abrupt changes to features or rate increases without clear notice; document any unexpected charges if they occur.
Documentation checklist
Before cancelling
- Record which platform billed you (Aaptiv web, Apple App Store, or Google Play).
- Save the subscription receipt, billing date, and last 4 digits of the payment method.
- Take screenshots of your subscription page and cancellation confirmation screens.
If you request a refund or dispute
- Collect email correspondence, support ticket numbers, and the date/time of cancellation.
- Note renewal dates and any unauthorized charges for faster resolution.
Common mistakes
Deleting the app but not cancelling
Many users assume deleting the Aaptiv app cancels the subscription; it does not.
You must cancel through the billing channel (web account, Apple subscriptions, or Google Play subscriptions) to stop renewals.
Cancelling too close to renewal
Attempting to cancel on the renewal day can result in an unexpected charge if the cancellation is not processed in time.
Allow at least 48 hours before the renewal to ensure the cancellation goes through and retain confirmation evidence.
Comparative recap
Quick comparison table
| Feature | Web (Aaptiv.com) | Apple App Store (iOS) | Google Play Store (Android) |
|---|---|---|---|
| Where to cancel | Account Settings → Membership Plan → Cancel | iPhone Settings → Apple ID → Subscriptions → Aaptiv | Play Store → Subscriptions → Aaptiv |
| Refund handling | Case-by-case via support@aaptiv.com | Handled by Apple (request via Apple Support) | Case-by-case via support@aaptiv.com |
| Notes | Effective at end of billing period | Use Apple interface; deleting app does not refund | Use Google Play interface; deleting app does not cancel |
Recommendation
If you purchased on the web, cancel via your Aaptiv account and keep confirmation emails.
If you purchased via Apple or Google, always cancel through the respective app store subscription settings and save screenshots of the cancellation.
After cancelling
What to check
- Confirm you received a cancellation confirmation or screenshot from your account or app store.
- Monitor your bank or card statement through the next billing date to verify no further charges occur.
Where to get help
- Aaptiv cancellation help: https://support.aaptiv.com/kb/how-do-i-cancel-my-subscription
- How to purchase / subscription info: https://support.aaptiv.com/kb/how-do-i-purchase-an-aaptiv-subscription
- Aaptiv on the Singapore App Store: https://apps.apple.com/sg/app/aaptiv-1-audio-fitness-app/id869058995
- For web/Google Play refund requests contact: support@aaptiv.com
Address
Mailing address
Aaptiv, 20371 Irvine Avenue, Suite 120, Newport Beach, California 92660, USA.
Customer service
For account-specific help and refunds (web/Google Play) email: support@aaptiv.com.
For App Store issues and refunds, contact Apple Support via your Apple ID subscription management.