Cancellation Active Leeds: Easy Method

What is Active Leeds

Overview

Active Leeds is the leisure and membership service run by Leeds City Council, providing access to gyms, pools and classes across Leeds.

Memberships are offered by subscription and are governed by terms and conditions set by Active Leeds.

Services offered

Services include pay-as-you-go activities, rolling Direct Debit memberships and upfront annual or one-month paid plans.

Mobile app sign-up is available alongside web registration; terms for each channel are published by Active Leeds.

How to cancel Active Leeds

Online (web / app sign-up)

• To cancel within the 14-day cooling-off period, email [email protected] quoting your membership details and purchase date.
• State clearly you are cancelling under the 14-day cooling-off right and request confirmation of cancellation and any refund.
• Usage during the cooling-off period will be charged at standard rates and deducted from any refund; see the terms for details: Active Leeds terms and conditions.

Direct Debit (rolling non-contract)

• Provide at least 30 days’ notice before the next collection date to stop future Direct Debit collections.
• Cancel via the dedicated online cancellation form referenced in Active Leeds materials or contact customer services for assistance.
• Confirm the date that collections will stop and request written confirmation of cancellation.

Annual / one-month upfront and app-store subscriptions

• Annual and one-month upfront memberships: refunds are not given once the 14-day cooling-off period has passed.
• App Store / Google Play: Active Leeds does not document a separate app-store cancellation process; the web policy applies. Contact Active Leeds if you signed up via an app.

What happens when you cancel

Access and membership status

Cancellation stops future payments as specified by your plan and Active Leeds’ terms. Exact access end-dates depend on your plan and when notice was given.

Confirm with Active Leeds the final access date so you know when membership services will end.

Data and record-keeping

Active Leeds will retain account and transaction records in line with its policies and legal obligations.

Request a copy of your membership record if you need proof of cancellation or transaction history.

Will I get a refund?

General refund policy

• No refunds are given for unavailable activities or for non-use of facilities.
• After the 14-day cooling-off period, Active Leeds’ policy is no refunds for annual or one-month upfront memberships.

Cooling-off period specifics

• Online sign-ups have a 14-day cooling-off period in line with UK online-contract regulations; to cancel within this period email [email protected].
• Refunds during the 14-day period may be reduced to account for standard usage charges incurred during that time.

Active Leeds plans and pricing

Where to check current prices

Active Leeds pricing is published on their official website; always check the memberships page for the latest plan options and terms.

For official details see the Active Leeds memberships page: Active Leeds memberships.

Availability and currency

Active Leeds is UK-based and prices are shown in GBP. The service is not available in Singapore, so no SGD pricing is published.

Do not rely on third-party sources for pricing; use the official site for accurate information.

Your consumer rights in Singapore

General guidance for Singapore residents

Singapore consumer protections differ from UK law. The UK 14-day cooling-off right for distance contracts does not automatically apply under Singapore law.

If you are a Singapore resident who purchased from Active Leeds remotely, check how cross-border purchases affect your rights and remedies.

Practical steps

Document all correspondence and keep receipts if you need to seek local advice or assistance from Singapore consumer bodies.

Consider contacting a local consumer advice organisation in Singapore for guidance on cross-border purchases and dispute resolution.

Customer experiences

Negative feedback

Some third-party reviews of related Leeds facilities describe unexpected area closures and frustration when facilities were unavailable without notice.

These reports suggest checking facility availability before attending and confirming any class or area closures with Active Leeds.

Balanced notes

Verified sources for Active Leeds’ own customer satisfaction are limited in the provided materials; rely on the official site and direct confirmation for up-to-date service information.

If you have a specific complaint, raise it with Active Leeds customer services and request written acknowledgement and outcome.

Documentation checklist

What to include when you cancel

• Full name and membership number (if known).
• Purchase date and payment method (Direct Debit, card, app store).
• Clear statement that you are cancelling and whether you are invoking the 14-day cooling-off period.

Supporting documents

• Proof of purchase (confirmation email, receipt).
• Direct Debit details if cancelling a rolling Direct Debit.
• Copy of correspondence or confirmation from Active Leeds once cancellation is actioned.

Common mistakes

Missing the notice period

Users often assume immediate cancellation of Direct Debit; remember the 30 days’ notice requirement and confirm the next collection date.

Failing to give required notice can result in another collection being taken before cancellation takes effect.

Assuming app-store cancellation equals membership cancellation

Cancelling via the App Store or Google Play does not necessarily cancel your Active Leeds membership unless Active Leeds confirms cancellation; always contact Active Leeds directly for confirmation.

Also, expect no refund after the cooling-off period for upfront plans even if you stop using the service.

Comparative recap

Table summary

The table below summarises cancellation notice and refund outcomes by plan type according to Active Leeds terms.

How to read this table

Column "Period" uses annual for annual and monthly for monthly where applicable. "Refunds" reflects Active Leeds’ stated policy.

After cancelling

Follow-up actions

Keep written confirmation of cancellation and any refund calculation for your records.

Check your bank or card statement to confirm that future Direct Debit collections have stopped.

Useful links

For full terms and formal procedures see the official terms and conditions: Active Leeds terms and conditions.

For plan information and memberships see: Active Leeds memberships. For news about the app: Active Leeds app announcement.

Address

Postal address

Customer Service Centre, John Charles Centre for Sport, Middleton Grove, Leeds, LS11 5DJ.

Correspondence note

When cancelling, include your membership details and proof of purchase. Send correspondence and enquiries to the postal address above and to [email protected] for email cancellations.