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Cancellation Active Nation: Easy Method
What is Active Nation
Service overview
Active Nation is described as a fitness service offering on-demand workout classes and personalised training plans for users in Singapore.
It operates on a subscription model and is intended for individuals seeking to improve fitness with classes and trainer-led content.
Context for cancellation guidance
Publicly available policy detail specific to "Active Nation" in Singapore is limited from the verified sources provided.
This guide therefore combines general subscription‑cancellation best practices with related, verified Singapore fitness booking policies for users to follow.
How to cancel Active Nation
Step-by-step immediate actions
- Check the app or website: look for a "Manage subscription", "Account", or "Bookings" area to see any in-app cancellation option.
- If no in-app cancel exists, prepare to contact support in writing with booking/subscription details (see Documentation checklist).
How to write in to request cancellation
- Send a clear message to the service support channel (in‑app message, official contact form, or support email) with your full name and booking/subscription ID.
- Describe the request (cancel subscription, cancel booking, ask for refund or replacement) and attach evidence (receipts, screenshots, medical certificate if relevant).
What happens when you cancel
Access and membership changes
When a cancellation is processed, access to paid content or upcoming booked sessions is typically ended per the provider's terms.
Timing of access removal (immediate vs end of billing period) depends on the provider’s policy and their response to your written request.
Renewal, records and data
Automatic renewal should be stopped once cancellation is confirmed; keep confirmation for your records.
Retain copies of communications and receipts in case of disputes or for consumer‑rights enquiries.
Will I get a refund?
General policy highlights
Verified Singapore fitness booking policies indicate user-initiated cancellations after payment generally do not receive cash refunds.
Eligible refunds are commonly credited as platform wallet/e‑wallet credit for future bookings rather than returned to the original payment method.
Common exceptions and discretionary refunds
- If a facility is deemed unplayable for more than half the reserved period, SportSG may grant a refund of the hiring fee at its discretion.
- If the operator cancels or reschedules a programme, they may offer a full or partial refund or a replacement session, subject to their terms.
- For confirmed bookings that cannot be cancelled via an app, you must write in to request cancellation or replacement; SportSG/ActiveSG responses may permit replacement or refund.
Active Nation plans and pricing
Pricing summary
The table below uses the verified pricing items provided. ActiveSG membership itself is free; promotional credits may offset costs.
Check the service account or official membership pages for updates and promotions.
| Plan | Price | Period | Features |
|---|---|---|---|
| MyActiveGYM (Peak) 1-month Adult | S$30.00 | Monthly | Unlimited gym access, all opening hours, adult (18 - 54yrs) |
| MyActiveGYM (Peak) 6-month Adult | S$160.00 | 6-Month | Unlimited gym access, all opening hours, adult (18 - 54yrs) |
| MyActiveGYM (Peak) 12-month Adult | S$300.00 | Annual | Unlimited gym access, all opening hours, adult (18 - 54yrs) |
| MyActiveGYM (Peak) 1-month Student/Senior | S$18.00 | Monthly | Unlimited gym access, all hours, student (12 - 17yrs) / senior (55+) |
| MyActiveGYM (Off-Peak) 1-month Adult | S$15.00 | Monthly | Unlimited gym access, weekdays until 4pm, adult |
| MyActiveGYM (Off-Peak) 12-month Adult | S$80.00 | Annual | Unlimited gym access, weekdays until 4pm, adult |
| MyActiveGYM Pay-per-entry Adult (SG/PR) | S$2.50 | Per entry | Single gym entry, Singaporean or PR |
| MyActiveGYM Pay-per-entry Student/Senior | S$1.50 | Per entry | Single gym entry, student or senior |
| MyActiveGYM Pay-per-entry Standard | S$3.30 | Per entry | Single gym entry, non-Singaporean/PR standard rate |
| MyActiveSwim Monthly Adult | S$10.00 | Monthly | Unlimited swim access to all ActiveSG pools, adult |
| MyActiveSwim Monthly Child/Senior | S$5.00 | Monthly | Unlimited swim access, child or senior |
| MyActiveSwim Annual Senior | S$50.00 | Annual | Unlimited swim access for seniors, all pools |
| MyActiveSwim Annual All Pools | S$60.00 | Annual | Unlimited swim access, all pools, any age |
Your consumer rights in Singapore
Rights summary
There is no statutory 14-day automatic refund window for ActiveSG/related fitness bookings; refunds are governed by the provider’s terms.
Consumer entitlement to refunds is therefore limited and depends on the provider’s stated policies and discretion.
When refunds are available
- Refunds may be granted if SportSG deems a facility unplayable for over half the session.
- If the operator cancels or reschedules a programme, a full/partial refund or replacement session may be offered.
- User-initiated cancellations generally result in e‑wallet credits rather than cash refunds, per SportSG/ActiveSG terms.
Customer experiences
Positive feedback
Some users report prompt e‑Wallet crediting after cancellations or rescheduled sessions, indicating the wallet credit process can work well in practice.
Other comments praise affordability for activities such as swimming at ActiveSG pools.
Negative feedback
Complaints include difficulty booking due to overcrowding, ballot systems and perceived hoarding or bot usage for slots.
Other users describe confusion during app or system migrations and unclear visibility of prorated refunds, leading to frustration.
Documentation checklist
Essential items to include in your cancellation request
- Full name, contact number and registered email used for the account.
- Booking ID, subscription ID, date/time of booking or session and facility name.
- Proof of payment (receipt, bank card statement or transaction screenshot).
Supporting documents for exceptions
- Medical certificates or official notices if you cannot attend due to illness.
- Photos or official statements showing facility unplayability, if applicable.
- Any prior communications with support (screenshots or exported message threads).
Common mistakes
Not contacting support in writing
A frequent error is assuming an in-app cancellation always exists. If the app does not support cancellation, failure to write in may prevent you from getting replacement credits or refunds.
Missing or incomplete evidence
Submitting vague messages without booking IDs, receipts or dates slows response time and may cause the request to be denied.
Always attach clear screenshots and provide exact booking references to speed up processing.
Comparative recap
Quick facts comparison
| Feature | What the verified policy says | What to expect |
|---|---|---|
| How to cancel | Confirmed bookings may not be cancellable via app; users must write in to request cancellation. | Prepare a written request with booking details; request replacement or refund (wallet credit). |
| Refund type | User cancellations: no cash refund; eligible refunds credited to e‑Wallet. Exceptions at operator discretion. | Expect e‑Wallet credit for user cancellations; cash refunds only in limited operator-determined cases. |
| Exceptions | Refunds possible if facility unplayable > half the reserved time, or operator cancels/reschedules. | Submit evidence; operator/SportSG decides refund or replacement at their discretion. |
After cancelling
What to do immediately after
Save and store the cancellation confirmation and any reference number provided by support.
Monitor your e‑Wallet balance (if credited) and check the account for applied credits or adjustments.
Helpful official links
Address
Official cancellation address
No publicly available cancellation address for "Active Nation" in Singapore was found in the verified sources provided.
If you cannot find a postal or email address, use the app or official website support/contact form to submit a written cancellation request.
Recommended contact approach
Include the documentation checklist items in your written request and keep copies of all communications.
If the service was booked via a third party or reseller, contact them as well and reference the provider terms in any dispute.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.