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Cancel ACTIVESG
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I hereby notify you of my decision to terminate the contract relating to the Activesg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Activesg: Easy Method
What is Activesg
Overview
ActiveSG is Singapore’s national platform for community sports and fitness, run under Sport Singapore. It offers facility bookings, classes, gym/swim memberships and credits for Singapore residents.
Core services
Services include facility bookings (courts, pools), ActiveGYM/ActiveSWIM passes, class registrations and an e-wallet (MyCash/credits) used for payments and refunds.
How to cancel Activesg
Cancel a facility booking
- Confirmed facility bookings cannot be cancelled directly in the ActiveSG app or new web system.
- To request cancellation (for illness, weather, exceptional reasons) write to ActiveSG for consideration with supporting details.
Cancel an account or membership
- To terminate your ActiveSG account, write in to ActiveSG (see contact links below). Your termination takes effect only when ActiveSG confirms it.
- Credits, MyCash and benefits are typically forfeited upon account termination unless otherwise stated in ActiveSG responses.
What happens when you cancel
Access and memberships
When you request cancellation of a membership or account, access typically continues until ActiveSG confirms termination or until the paid period ends, depending on the case and response.
Data, bookings and renewals
ActiveSG manages bookings and renewals per its Terms & Conditions. Bookings may be cancelled by ActiveSG (see refund rules) and future auto-renewals depend on your membership settings.
Will I get a refund?
General refund policy
ActiveSG’s Terms state that if you cancel after payment, no refund is given in most cases. If ActiveSG cancels a booking, they may offer a replacement booking or issue a refund.
Exceptions and special refunds
- If ActiveSG cancels your booking (unforeseen circumstances), write in - they may provide a full/partial refund or replacement booking.
- Refunds from MyCash are processed to your PayNow‑NRIC‑linked bank account by the stated deadlines (e.g., MyCash by 31 Aug 2024; unused passes prorated and refunded by mid‑Sep 2024 for some passes).
- Credits and MyCash have specific validity extensions (unused credits valid until 31 Dec 2025 per transition notices); check ActiveSG replies for case-specific outcomes.
Activesg plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| MyActiveGYM - Peak (Adult 18 - 54) - 1 month | S$30.00 | Monthly | Unlimited access to all ActiveGYM facilities island‑wide, all opening hours |
| MyActiveGYM - Peak (Adult 18 - 54) - 6 months | S$160.00 | 6‑Month | Unlimited access to all ActiveGYM facilities island‑wide, all opening hours |
| MyActiveGYM - Peak (Adult 18 - 54) - 12 months | S$300.00 | 12‑Month | Unlimited access to all ActiveGYM facilities island‑wide, all opening hours |
| MyActiveGYM - Off‑Peak (Adult 18 - 54) - 1 month | S$15.00 | Monthly | Unlimited access (weekdays, opening to 4 pm, excluding public holidays) |
| MyActiveGYM - Off‑Peak (Adult 18 - 54) - 6 months | S$40.00 | 6‑Month | Unlimited access (weekdays, opening to 4 pm, excluding public holidays) |
| MyActiveGYM - Off‑Peak (Adult 18 - 54) - 12 months | S$80.00 | 12‑Month | Unlimited access (weekdays, opening to 4 pm, excluding public holidays) |
| MyActiveGYM - Peak (Student 12 - 17 / Senior 55+) - 1 month | S$18.00 | Monthly | Unlimited access to all ActiveGYM facilities island‑wide, all opening hours |
| MyActiveGYM - Peak (Student / Senior) - 6 months | S$95.00 | 6‑Month | Unlimited access to all ActiveGYM facilities island‑wide, all opening hours |
| MyActiveGYM - Peak (Student / Senior) - 12 months | S$180.00 | 12‑Month | Unlimited access to all ActiveGYM facilities island‑wide, all opening hours |
| MyActiveGYM - Off‑Peak (Student / Senior) - 1 month | S$9.00 | Monthly | Unlimited access (weekdays, opening to 4 pm, excluding public holidays) |
| MyActiveGYM - Off‑Peak (Student / Senior) - 6 months | S$40.00 | 6‑Month | Unlimited access (weekdays, opening to 4 pm, excluding public holidays) |
| MyActiveGYM - Off‑Peak (Student / Senior) - 12 months | S$80.00 | 12‑Month | Unlimited access (weekdays, opening to 4 pm, excluding public holidays) |
| MyActiveGYM - Pay‑per‑entry (Adult, Singaporean/PR) | S$2.50 | Per entry | One‑time entry to gym |
| MyActiveGYM - Pay‑per‑entry (Adult, Standard) | S$3.30 | Per entry | One‑time entry to gym |
| MyActiveGYM - Pay‑per‑entry (Student / Senior) | S$1.50 | Per entry | One‑time entry to gym |
| MyActiveSWIM - Unlimited Monthly (Adult 18 - 54) | S$10.00 | Monthly | Unlimited access to all ActiveSG swimming complexes, all opening hours |
| MyActiveSWIM - Unlimited Monthly (Child / Senior) | S$5.00 | Monthly | Unlimited access to all ActiveSG swimming complexes, all opening hours |
| MyActiveSWIM - Unlimited Yearly (Child / Senior - Normal Pools) | S$50.00 | Yearly | Unlimited access to ActiveSG swimming complexes, all opening hours (normal pools) |
| MyActiveSWIM - Unlimited Yearly (All Pools) | S$60.00 | Yearly | Unlimited access to all ActiveSG swimming complexes, all opening hours (all pools) |
Notes on prices
Prices are accurate as of early 2026 and pulled from ActiveSG membership information and corroborated sources. Always check the official page for current rates and eligibility.
Your consumer rights in Singapore
Refund and cancellation rights
Singapore consumer protection does not provide a 14‑day automatic EU‑style refund for digital or membership services. ActiveSG’s own Terms & Conditions limit refunds for user‑initiated cancellations.
How refunds are processed
- ActiveSG refunds are typically issued via MyCash or PayNow linked to NRIC as stated in transition communications.
- Deadlines and processing windows (e.g., MyCash by 31 Aug 2024) apply - missing those windows may affect refund eligibility.
- Credits and MyCash are generally non‑transferable and forfeited on account termination unless ActiveSG states otherwise.
Customer experiences
Positive feedback
Many users praise ActiveSG programmes for affordability and value, such as low‑cost Pilates sessions and economical gym entries that feel “money well spent.”
Negative feedback
Users report frustrations with the newer web‑based ActiveSG+ system, citing missing features (e.g., live gym capacity) and harder refunding processes.
Other common complaints include unexpected facility closures after purchasing passes and difficulty securing badminton courts despite apparent availability anomalies.
Documentation checklist
What to include when you write in
- Booking or transaction reference numbers (booking ID, order ID)
- Date and time of the booking or membership purchase
- Clear reason for cancellation (illness, weather, closure) and any supporting evidence (medical certificate, photos)
- Preferred resolution (refund, replacement booking, credit) and your contact details
Where to send supporting documents
- Attach documents to your email or upload via the official contact channel ActiveSG provides in responses.
- Keep copies of all correspondence and timestamps for follow‑up.
Common mistakes
Assuming in-app cancellation is possible
Many users assume the ActiveSG app allows immediate cancellation of confirmed facility bookings; the platform requires you to write in and request consideration instead.
Missing refund windows or required links
Another common error is not checking refund timelines (e.g., MyCash refund deadlines) or not using the PayNow‑NRIC bank link required for refunds, which can delay or forfeit refund claims.
Comparative recap
Quick comparison
| Scenario | Cancellation method | Refund likelihood | Notes |
|---|---|---|---|
| User‑initiated booking cancellation | Write to ActiveSG for consideration | Low (generally non‑refundable) | Refunds only in narrow, exceptional circumstances per Terms |
| ActiveSG‑initiated cancellation | ActiveSG cancels; they notify you | High (may offer refund or replacement) | Replacement booking or full/partial refund possible |
| Cancellation due to policy violations | ActiveSG may cancel bookings immediately | None (no refund) | Violations include onselling or bot use per no‑onselling policy |
Takeaway
Write in early, provide clear supporting documents, and expect different outcomes depending on whether ActiveSG or you initiate the cancellation.
After cancelling
What to expect next
After you write in, ActiveSG will review and reply. Confirmation is required for account terminations and for any approved refunds or replacement bookings.
Useful official links
- ActiveSG Membership information
- ActiveSG No‑Onselling campaign (policy violations)
- Parliamentary reply / Terms reference (archived)
Address
Sport Singapore main office
Sport Singapore, 3 Stadium Drive, Singapore 397630.
How to contact
Use the official ActiveSG contact channels (refer to the membership page above) to write in with cancellation or refund requests. Keep a copy of your submission for follow‑up.