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Cancellation Barry'S: Easy Method
What is Barry'S
Overview
Barry'S is a high-intensity fitness studio offering group workouts that combine strength training and cardio in a signature class format.
Classes focus on an energetic "Red Room" experience led by instructors, with options for single classes, packs, and weekly membership plans.
Services offered
Barry'S sells single classes, multi-class packs, weekly memberships, and branded merchandise through its site.
Bookings and account management are available via the website and mobile app ecosystems (App Store / Google Play).
How to cancel Barry'S
Cancel a class
- Open the Barry'S app or website and go to your bookings; cancel at least 12 hours before class start to avoid a late-cancel/no-show charge.
- Late cancellations (less than 12 hours) are treated as forfeited and may incur a penalty; this policy applies across App Store, Google Play, and web bookings equally.
- See the official cancellation rules on the Barry'S FAQ: Barry'S FAQ.
Cancel a membership
- Cancel memberships via the "My Account" page on Barry'S website or by contacting your local studio directly (Raffles Place or Orchard Road).
- Medical or relocation exceptions may be considered but are at Barry'S discretion and may require documentation.
- Full membership terms and cancellation procedures are detailed in Barry'S Terms of Service: Terms of Service.
What happens when you cancel
Access and bookings
If you cancel a class before the 12-hour cutoff, the class credit or booking is generally released and will not be charged as a late cancel.
Membership cancellations follow the terms and any remaining entitlements or final billing are subject to Barry'S policies.
Billing, renewal and data
Late cancels incur forfeiture and possible no-show charges; recurring billing and renewals continue until membership cancellation is processed per the Terms of Service.
Your account data and booking history remain in the system; request account changes through "My Account" or studio support as needed.
Will I get a refund?
Classes and memberships
Classes and membership packages are non-refundable beyond statutory consumer rights.
Barry'S states that purchases of classes and memberships are non-refundable; check the Terms of Service and FAQ for details: FAQ and Terms of Service.
Merchandise and regional exceptions
- Unused merchandise bought online: full refund if returned within 7 days; after 7 days you may receive store credit for up to 30 days. Receipt is required.
- EU/UK customers may have a 14-day right to cancel unused services or products by contacting Barry'S via the site (regional statutory rights apply).
- Keep documentation and receipts when requesting refunds or credits to help support your claim.
Barry'S plans and pricing
Price list
| Plan | Price | Period | Features |
|---|---|---|---|
| Lunar New Year 5-Pack | S$149 total (S$28.90 per class) | Bundle (expires 30 days) | 5 classes, cannot be shared or transferred, valid at all SG studios |
| Singapore Single Class | S$48.00 per class | Single purchase (expires 30 days) | Usable across all Singapore studios |
| First Timer 3-Pack | S$89 total (S$29.67 per class) | Bundle (expires 14 days) | For first-time clients only, includes complimentary Barry'S Shake on first visit |
| 5-Class Pack | S$205 total (S$41.00 per class) | Pack (valid 3 months) | Sharable, redeemable at any SG studio |
| 10-Class Pack | S$390 total (S$39.00 per class) | Pack (valid 3 months) | Sharable, redeemable at any SG studio |
| 20-Class Pack | S$720 total (S$36.00 per class) | Pack (valid 6 months) | Sharable, redeemable at any SG studio |
| 50-Class Pack | S$1,625 total (S$32.50 per class) | Pack (valid 12 months) | Sharable, redeemable at any SG studio |
| STAR Weekly Membership | S$99 per week (S$33.00 per class) | Weekly (minimum 12-week commitment) | 3 classes per 7 days, non-shared, immediate booking access |
| ICON Weekly Membership | S$120 per week (S$30.00 per class) | Weekly (minimum 12-week commitment) | 4 classes per 7 days, non-shared, immediate booking access |
| LEGEND Weekly Membership | S$189 per week (S$27.00 per class) | Weekly (minimum 12-week commitment) | 7 classes per 7 days, non-shared, immediate booking access |
Notes
All prices are in Singapore dollars (S$) and reflect Barry'S Singapore offerings for recent periods.
Choose based on frequency: single-class for occasional visits, packs for flexibility, weekly memberships for regular attendance.
Your consumer rights in Singapore
Statutory protections
Singapore consumer law generally entitles purchasers to remedies for defective goods; Barry'S clarifies that classes and memberships are non-refundable beyond statutory rights.
If you believe terms are unfair or misrepresented, you may raise complaints under Singapore consumer protection frameworks.
Practical steps and evidence
- Keep receipts, booking confirmations, and all communications with Barry'S when pursuing a refund or complaint.
- Document dates, times, and names of staff or representatives if billing or service issues arise.
Customer experiences
Positive feedback
Many customers describe Barry'S as an electrifying, high-energy fitness experience with motivating instructors and strong atmosphere.
Individual instructors are frequently praised for energy and coaching that enhance the workout experience.
Common complaints
Some customers report poor customer service experiences, including slow or unhelpful responses, billing issues, and refund denials.
Users also raise concerns about strict enforcement of the 12-hour cancellation rule and limited flexibility for emergencies.
Documentation checklist
For membership or class exceptions
- Medical note or doctor’s certificate (dated and signed) if requesting a medical exception.
- Proof of relocation (e.g., lease agreement or utility bill) if requesting a relocation exception.
- Copy of membership agreement and recent billing statements.
For merchandise returns or refunds
- Original receipt or order confirmation and proof of purchase.
- Unopened or unused item condition photos, if requested.
- Any communication records with Barry'S support describing the issue.
Common mistakes
Booking and timing errors
Example: Waiting until less than 12 hours before class to cancel leads to forfeiture and possible no-show penalties.
Tip: Cancel early via the app to avoid charges and free up the spot for others.
Documentation and communication errors
Example: Failing to keep receipts or not saving email/chat records makes disputes harder to resolve.
Tip: Always save confirmations and take screenshots of app changes or support conversations.
Comparative recap
Quick comparison
| Option | Typical per-class cost | Period | Best for |
|---|---|---|---|
| Single Class | S$48.00 | Single purchase (expires 30 days) | Occasional visitors who want flexibility |
| Class Packs (5 - 50) | S$32.50 - S$41.00 | Pack (valid 3 - 12 months) | Regular users who want flexibility and sharable credits |
| Weekly Memberships | S$27.00 - S$33.00 | Weekly (minimum 12-week commitment) | Frequent attendees seeking predictable weekly access |
How to decide
Choose based on how often you plan to attend, whether you need sharable credits, and if you want the lowest per-class rate.
Remember membership commitments and cancellation rules before committing.
After cancelling
What to check
- Confirm that cancellation shows in your account and verify any charges or credits on your billing statement.
- Keep copies of confirmations and any final communication for at least 30 - 90 days.
Helpful links
- Barry'S FAQ - class cancellation rules and merchandise returns.
- Barry'S Terms of Service - membership cancellation terms and exceptions.
- Barry'S Singapore buying page - current plans and pricing options.
Address
Primary studio / contact
Barry'S Singapore (studio contact): 18 Robinson Road, #03-03, Singapore 048547.
Contact your local studio for membership cancellations and studio-specific assistance.
Alternative studio
Barry'S also operates a studio on Orchard Road as an alternate local contact point; contact details and studio hours are available via Barry'S site or the "My Account" portal.
For official policy references, consult the FAQ and Terms of Service links above before contacting studio staff.
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.