Cancellation Chuze Fitness: Easy Method

What is Chuze Fitness

Overview

Chuze Fitness is a subscription-based gym chain offering cardio and strength equipment, classes, and amenities. Memberships are managed through club staff, a members portal, and a mobile app.

Membership model

Memberships use recurring billing and may include commitment terms and fees. Chuze’s published terms specify dispute resolution under Arizona law and courts.

How to cancel Chuze Fitness

Required notice

Chuze requires at least 10 days’ written notice before the next billing date to stop future charges. Missing that window can cause another billing cycle to process.

Accepted cancellation methods

• In person at any Chuze club: sign the official cancellation form with staff.
• Via the memberservices.chuzefitness.com portal or the Chuze app: profile → Membership → Cancel.
• By emailing [email protected] where the club accepts email submissions (club-dependent).

What happens when you cancel

Access and billing

Cancellation stops future renewals after the required notice period. Access to facilities typically continues until the end of any paid period unless otherwise stated.

Data and records

Keep copies of all cancellation confirmations, receipts, and correspondence. Document dates and method of submission in case of later disputes.

Will I get a refund?

General refund policy

Start-up fees, monthly dues, annual fees, and Paid-In-Full prepaid dues are generally non-refundable. Chuze states that dues and most fees are not refundable after purchase.

Exceptions

• New members: a 5-business-day buyer’s remorse window allows a full refund if you cancel within that period.
• Early cancellation inside a 12-month commitment may incur a US$58 cancellation fee.

Chuze Fitness plans and pricing

Where to check prices

Chuze pricing and plan details can change. Always check the official Chuze website or the members portal for the current plan information before signing up or cancelling.

Singapore availability

Chuze does not appear to have locations in Singapore as of 2025/2026, so no SGD pricing is published locally. Verify availability on Chuze’s official channels.

Your consumer rights in Singapore

Cooling-off and contract law

Singapore law provides cooling-off rights in certain distance or tele-sales cases, but gym membership contracts - especially those governed by overseas law - may fall outside statutory cancellation rights.

Practical protections and escalation

• CASE treats overly burdensome cancellation practices as potentially unfair; email or WhatsApp may qualify as written notice if the contract does not require in-person termination.
• If you cannot resolve billing errors or cancellation confirmations, consider escalating to CASE or the Small Claims Tribunal and keep full documentation.

Customer experiences

Positive feedback

Some reviewers praise Chuze for affordability, cleanliness, and helpful staff. For example, a Trustpilot reviewer in Singapore gave positive feedback about the club experience.

Negative feedback

Multiple complaints report persistent billing issues, unauthorized auto-drafts, duplicate charges, unresponsive customer service, and difficulty obtaining refunds or confirmations.

Read more customer reports and threads on consumer review sites to understand common problems before cancelling.

Trustpilot - Chuze Fitness reviews

ComplaintsBoard - Chuze Fitness

BBB - Chuze Fitness reviews

Documentation checklist

Essential items to gather

• Membership number and full member name as shown on account.
• Copies/screenshots of payment receipts, bank or card statements showing charges.
• Signed membership agreement or welcome paperwork showing terms and commitment period.

Proof of cancellation

• Signed cancellation form (in-person) or screenshots of the portal/app cancellation flow.
• All sent emails, delivery/read receipts, and timestamps for phone calls or in-person visits.
• Any written confirmation from Chuze confirming cancellation and end date.

Common mistakes

Missing the written notice window

Many members fail to provide at least 10 days’ written notice before the next billing date and are billed for another month as a result.

Relying on verbal or informal confirmations

Verbal cancellations or undocumented promises from staff often lead to continued billing. Always obtain and keep written confirmation or a signed form.

Ignoring commitment terms and fees

Members sometimes overlook 12-month commitments that trigger early cancellation fees (e.g., US$58) or assume paid fees are refundable when they are not.

Comparative recap

Quick comparison

After cancelling

Confirm and monitor

Keep cancellation confirmation and monitor your bank/card statements for at least two billing cycles to ensure charges stop.

Where to read others’ experiences

To see other members’ experiences with cancellations and billing, consult consumer review sites:

• Trustpilot - Chuze Fitness reviews
• ComplaintsBoard - Chuze Fitness complaints
• BBB - Chuze Fitness reviews

If billing continues after confirmed cancellation, escalate to your bank/card provider and consider filing a complaint with CASE or the Small Claims Tribunal in Singapore, keeping all documentation.

Address

Corporate address

Chuze Fitness, 1011 Camino del Rio S. Ste. 350, San Diego, California 92108, United States.

Club and correspondence notes

If you visit a club to cancel in person, bring photo ID and your membership details. For written notices, include member name, membership number, club name, and requested end date.