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Cancel ELEVATE
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I hereby notify you of my decision to terminate the contract relating to the Elevate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Elevate: Easy Method
What is Elevate
Overview
Elevate is a subscription-based app offering personalised workouts, guided training and nutrition tracking to help users reach fitness goals.
Key features
The app provides daily training plans, progress tracking and premium content behind a subscription model.
How to cancel Elevate
Cancel via Apple App Store (iPhone / iPad)
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID, then Subscriptions, select Elevate and tap “Cancel Subscription”.
- Cancellation stops auto‑renewal; your access stays active until the end of the current billing cycle.
- See the Elevate App listing on the App Store for the app page: Elevate on the App Store (SG).
Cancel via Google Play Store (Android)
- Open Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Elevate and tap “Cancel subscription”.
- The cancellation prevents future charges; you keep access until the paid period ends.
Cancel via Web (Stripe / In‑app web account)
- Open the app, go to Me → Settings → Account Status and tap “Cancel service”.
- Select a reason and confirm cancellation to stop the subscription.
- Web cancellations are effective immediately for the account action but access remains until the end of the paid period.
- Refer to Elevate’s terms for account and billing details: Elevate Terms.
What happens when you cancel
Access after cancellation
Cancelling stops auto‑renewal but does not usually remove paid access immediately.
You typically retain premium features until the end of the current billing cycle or paid period.
Account and billing effects
No automatic prorated refunds are indicated by Elevate; refunds depend on the platform’s policy.
Uninstalling the app does not cancel your subscription - you must cancel through the store or in‑app web account.
Will I get a refund?
Platform-dependent refunds
- Stripe (web purchases): Refund requests can be submitted within 30 days; you will need to contact support with card invoice details.
- Apple (App Store): Apple handles refund requests; timeframes and decisions are governed by Apple’s process.
- Google Play: Refund requests are typically possible within 30 days; Elevate can request Google on your behalf, otherwise contact Google Play support.
Exceptions and practical notes
There is no single Elevate “blanket” refund policy for all purchases; the purchase platform governs eligibility and timeframes.
Elevate does not state a statutory 14‑day cooling‑off right for subscriptions; check your purchase platform for remedies.
Elevate plans and pricing
Pricing summary
Prices below reflect the Singapore App Store listings (February 2026) and are definitive for the main plans shown.
Other legacy or promotional prices may exist but are not listed here.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Monthly Subscription | S$14.98 | monthly | Full access to Elevate Premium content on a monthly basis |
| Annual Subscription (7‑Day Trial) | S$56.98 | annual | Full access to Elevate Premium with a 7‑day free trial |
| Annual Subscription (14‑Day Trial) | S$56.98 | annual | Full access to Elevate Premium with a 14‑day free trial |
| Elevate Premium (One‑time / In‑App) | S$54.98 | - | Unlock Elevate Premium (one‑time purchase) |
Your consumer rights in Singapore
General legal context
Singapore does not provide an EU‑style automatic 14‑day cancellation right for digital subscriptions after purchase.
Consumer remedies for digital content or subscription issues are usually handled through the platform, seller terms and payment dispute processes.
Practical steps for disputes
- Keep receipts and transaction IDs to support refund or dispute requests.
- Contact the platform (Apple, Google, your bank or card issuer) and Elevate as relevant.
- Refer to Elevate’s terms for contract and cancellation information: Elevate Terms.
Customer experiences
Positive feedback
Users praise the app’s ease of use, motivational structure and some measurable skill gains in areas like maths and focus.
Public reviews on Trustpilot include positive comments about value and improvement: Trustpilot reviews.
Negative feedback
Some users report account access issues after changing devices and dissatisfaction with customer support responsiveness.
Complaints also include perceptions of repetitive exercises or unclear trial/charge emails; experiences are mixed across platforms.
Documentation checklist
Before contacting support
- Subscription receipt or order confirmation (store or card statement).
- Purchase date and the platform used (App Store, Google Play, Web/Stripe).
- Transaction ID or card invoice details for web/Stripe refunds.
- Account email or username associated with the Elevate subscription.
When requesting a refund or dispute
- Explain the reason clearly and attach screenshots if relevant (billing screens, trial notices).
- State whether you cancelled before renewal and include cancellation timestamps if available.
- Be prepared to follow the platform’s refund procedures for Apple or Google purchases.
Common mistakes
Uninstalling instead of cancelling
Many users assume deleting the app cancels the subscription - it does not. You must cancel in the App Store, Play Store or in‑app web account.
Wrong account or store
Subscriptions are tied to the store account used at purchase. Cancelling a different Apple ID or Google account will not stop charges.
Expecting automatic prorated refunds
Users often expect partial refunds for unused time; refunds depend on platform policies and Elevate’s applicable terms.
Comparative recap
Quick platform comparison
This table summarises cancellation method and typical refund window by platform for quick reference.
| Platform | Cancel Method | Refund Window (typical) | Period |
|---|---|---|---|
| Apple App Store | Subscriptions in Apple ID Settings → Subscriptions → Cancel | Apple manages refunds; requests typically handled by Apple | monthly / annual |
| Google Play Store | Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel | Refund requests usually within 30 days; Google Play policies apply | monthly / annual |
| Web (Stripe) | In‑app: Me → Settings → Account Status → Cancel service | Stripe/web refunds: requests within 30 days; provide card invoice details | monthly / annual |
After cancelling
What to expect
After cancelling, check that auto‑renewal is disabled in your store account and keep the confirmation or screenshot.
Access usually continues until the paid period expires; verify the expiry date in your subscription details.
Useful links
- Elevate terms and billing information: https://elevateapp.com/terms
- Elevate on the App Store (Singapore): App Store listing
- Read user reviews on Trustpilot: Trustpilot: Elevate
- Independent app overview and comparisons: Mobile Marketing Reads
Address
Company contact address
108 Robinson Road, Level 6, Singapore 068900.
Support and enquiries
For account, billing or refund issues contact the platform used for purchase first (Apple, Google, or your card issuer), and refer to Elevate’s terms for contract details.