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I hereby notify you of my decision to terminate the contract relating to the Equinox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Equinox: Easy Method
What is Equinox
Overview
Equinox is a premium fitness club brand offering gym facilities, group classes and digital content under subscription models.
Services include in‑club memberships and digital subscriptions (Equinox+), with different cancellation routes depending on how you signed up.
Singapore context
Public information about Equinox membership locations or local pricing in Singapore is limited; treat local processes as subject to your membership agreement.
If you cannot find a local club address, contact the club manager or check your contract for specific local instructions.
How to cancel Equinox
Cancellation channels
- App Store / Google Play: Cancel via the app store where you purchased the subscription; the subscription remains active until the end of the paid period and there is no prorated refund.
- Web / directly with Equinox: If you signed up on a web platform, you have a 3‑business‑day cooling‑off right (starts the business day after signing) with a full refund if cancelled in that period.
- In‑club written notice: After the initial 12‑month term, you must give 30 days' written notice; cancellation is effective 30 days after receipt.
- Early cancellation (exceptions): Allowed during the initial term for death, validated medical disability, or relocation over 25 miles, but evidence is required and Equinox may charge a fee up to 10% of remaining dues or $50.
Step‑by‑step actions
- Identify how you signed up (app store, web, or in‑club) and follow the matching cancellation channel.
- If app store: cancel the subscription in your Apple/Google account settings; keep confirmation of cancellation.
- If web/direct: submit cancellation within the 3‑business‑day cooling‑off window for a full refund; otherwise follow the membership agreement for written notice.
- If in‑club: deliver written notice to the club and retain a dated receipt or acknowledgement.
- For early exceptions: prepare supporting evidence (death certificate, medical proof, proof of relocation) before submitting your request.
What happens when you cancel
Access and service end
App store cancellations keep access until the paid period ends; you retain access through that date.
In‑club cancellations take effect 30 days after the club receives written notice once the initial term has passed.
Billing and account handling
Equinox may stop future billing upon accepted cancellation, but outstanding dues or fees may remain payable under your contract.
For refunds and prepaid balances, see the refunds section; initiation fees and certain ancillary charges are typically non‑refundable.
Will I get a refund?
General refund policy
Digital subscriptions are final sale: no refunds or exchanges once content is viewable.
Equinox generally does not offer refunds unless required by law or under specific exceptions in your membership agreement.
Exceptions and timing
- Web sign‑ups: full refund if cancelled within the 3‑business‑day cooling‑off period; refund processed within ~15 business days.
- Prepaid dues on permitted early cancellation: unused prepaid dues (less outstanding dues) are refunded, typically within ~30 days; initiation fees are non‑refundable.
- App store purchases: no prorated refund; you keep access until the end of the paid period but will not receive a refund for the remaining time.
Equinox plans and pricing
Where to check pricing
Do not rely on third‑party sources for current pricing. Always check the official Equinox site or your membership agreement for up‑to‑date fees and terms.
Contact the local club manager or membership support if you need exact Singapore (SGD) pricing details.
Public note on digital pricing
Publicly available global pricing shows Equinox+ digital membership at US$39.99/month; local SGD pricing may differ.
For precise Singapore prices, contact Equinox directly or refer to your sign‑up confirmation.
Your consumer rights in Singapore
Cooling‑off right
If you signed up via a web platform, you have a 3‑business‑day right to cancel starting the business day after signing, with a full refund if you act within this period.
Request the refund promptly and keep proof of the cancellation request and any confirmation from Equinox.
Early cancellation exceptions and standard rules
- Early cancellation during the initial term is permitted for validated medical disability, death, or relocation over 25 miles; evidence is required.
- After the initial term, a 30‑day written notice is typically required; initiation fees and ancillary charges are usually non‑refundable.
- Digital services are generally non‑refundable once content is accessible.
Customer experiences
Negative feedback (common themes)
- Customers report difficulty reaching customer service and frustration with membership changes or issues.
- Some users perceive a decline in amenity quality (toiletries, towels) and outdated group class experiences.
- There is a perception among some members that high membership cost does not match delivered value, citing staffing or service disappointments.
Positive or neutral feedback
No Singapore‑specific positive reviews were identified in the available material; assess local club reputation directly when possible.
Consider trial visits or short‑term arrangements where available to verify service level before committing long term.
Documentation checklist
Required documents
- Membership number and full name as on the account.
- Photo ID matching the account holder (e.g., NRIC or passport).
- Written cancellation notice (for in‑club cancellations) with date and signature.
Supporting evidence (for exceptions)
- Proof of relocation showing new address over 25 miles away (lease, utility bill, or relocation documents).
- Medical documentation for disability claims or a death certificate where applicable.
- Screenshots or receipts showing web or app store sign‑up and cancellation confirmations.
Common mistakes
Missing the correct cancellation channel
Example: cancelling via email when the subscription was through the App Store. App purchases must be cancelled in the store account to stop renewals.
Always verify whether you signed up via app, web or in‑club before submitting a cancellation request.
Assuming automatic refunds or immediate relief
Example: expecting a prorated refund after cancelling an app store subscription. App‑store subscriptions generally receive no prorated refunds.
Also, initiation fees and certain charges are non‑refundable; check your membership agreement and retain all confirmation receipts.
Comparative recap
Summary table
| Method | Period / Notice | Refund Possibility | How to Cancel |
|---|---|---|---|
| App Store / Google Play | End of paid period (no club notice) | No prorated refund; subscription active until period end | Cancel via Apple App Store or Google Play subscriptions |
| Web / Direct with Equinox | 3‑business‑day cooling‑off (from next business day) | Full refund if within cooling‑off; processed within ~15 business days | Submit cancellation via the web/platform or membership support |
| In‑club Written Notice | After initial 12‑month term: 30 days' written notice | No refund for initiation; prepaid dues handled per contract | Deliver written notice to the club and keep acknowledgement |
| Early cancellation (death, disability, relocation) | Allowed during initial term with evidence | Unused prepaid dues refunded within ~30 days (less outstanding dues); initiation fee non‑refundable; possible admin fee up to 10% or $50 | Submit evidence and request per membership terms |
Notes on the table
Interpret rows according to how and where you signed up. Contract terms may vary; always check your specific membership agreement.
Processing times are approximate and subject to Equinox handling and payment processor timelines.
After cancelling
What to expect next
Keep copies of all cancellation confirmations and correspondence until final billing and refunds (if any) are complete.
Expect any approved refunds to be processed within the stated timeframes (~15 business days for web cooling‑off; ~30 days for prepaid dues refunds).
Helpful links
For official policy details and contact options, see Equinox’s official information page: Equinox official information.
If you have difficulty reaching local support, refer to your membership agreement and retain evidence of all communications.
Address
Local club address
No verified public address for an Equinox fitness club in Singapore was found in the available material.
If your membership paperwork lists a club address, use that for written notices and record delivery.
If you cannot find an address
Contact the club manager or membership support referenced in your membership agreement, or use the official Equinox information page for guidance.
Keep all correspondence, as written notice and proof of delivery are commonly required for in‑club cancellations.