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Cancel GYMPASS
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I hereby notify you of my decision to terminate the contract relating to the Gympass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gympass: Easy Method
What is Gympass
Service overview
Gympass is a subscription-based fitness platform that gives members access to a network of gyms, studios, classes and wellness apps under one membership.
Packages range from a free digital tier to premium plans that include high-end studios and additional wellness services.
How it is commonly used
Companies often offer Gympass as an employee benefit or subsidy, and individuals can also subscribe directly through mobile app stores or the web.
Access and pricing may vary by employer, region and platform used to purchase the subscription.
How to cancel Gympass
Cancel on iPhone (App Store)
- Open iPhone Settings → tap your name → Subscriptions → select Gympass → Cancel Subscription.
- Deleting the Gympass app does not cancel an App Store subscription; you must cancel in Apple ID subscriptions.
Cancel on Android (Google Play)
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Gympass → Cancel.
- Removing the app from your device does not stop Google Play recurring billing.
Cancel via Web or Gympass app (direct)
- Direct cancellation via the Gympass web or in-app flows can be difficult, particularly if your account is paused or managed by an employer.
- If the self‑serve option is unavailable, contact Gympass Help Center or use in-app chat. If chat/help is not available, you may need to send a registered letter to Gympass customer service.
For an external, consolidated guide and details, see this resource: Postclic - How to cancel Gympass.
What happens when you cancel
Access after cancellation
After you cancel, access to Gympass is generally maintained until the end of your paid billing period.
This means you can continue using included gyms, classes or apps until that period expires.
Account and data handling
Your account remains linked to your purchase platform (App Store, Google Play, or Gympass account) and Gympass may retain account data per its policies.
Keep screenshots and confirmation messages as proof of cancellation and for any future disputes.
Will I get a refund?
Official refund policy
Gympass does not offer automatic refunds as a standard policy. Refunds are only provided when required by law or if Apple/Google approve a refund for purchases made through their stores.
No explicit 14‑day cooling‑off right is stated in Gympass public policy documents.
Exceptions and next steps
- If your purchase was through Apple/Google, contact the respective store for a possible refund decision from them.
- If your jurisdiction law requires a refund (consumer protection), assert your rights and keep records of your purchase and cancellation attempts.
More detail is available at: Postclic - refund and cancellation notes.
Gympass plans and pricing
Overview of available plans
Below are the standard US monthly plan names and prices as published on Wellhub’s pricing page. Employer discounts or currency conversion may alter final costs.
Prices shown are monthly USD equivalents with approximate SGD noted in the source data.
| Plan | Price | Period | Features |
|---|---|---|---|
| Digital | US$0.00 (~S$0, free tier) | Monthly | Access to self-care fitness and wellness apps |
| Starter | US$11.99 (~S$16.19) | Monthly | Gyms, classes and healthy activities |
| Starter+ | US$26.99 (~S$36.44) | Monthly | Intro options plus extra fitness & wellness apps |
| Basic | US$37.99 (~S$51.29) | Monthly | More variety of workouts, discover new routines |
| Bronze | US$64.99 (~S$87.74) | Monthly | Build healthier habits with more in-network locations |
| Gold | US$214.99 (~S$290.24) | Monthly | Premium classes like F45, Barry’s, Nike Studios |
| Platinum | US$289.99 (~S$391.49) | Monthly | Premium options like Stretch Lab, [solidcore], Pvolve |
| Diamond | US$344.99 (~S$465.74) | Monthly | Highest-tier plan with most premium access |
Source (pricing reference): Wellhub - Plans & Pricing.
Your consumer rights in Singapore
Statutory rights overview
Gympass’s public policy does not explicitly state a 14‑day cooling‑off period for Singapore customers.
Singapore consumer protection laws may still provide remedies depending on purchase method and the facts of your case.
Practical steps to assert rights
- Document your purchase, billing history and cancellation attempts.
- If you bought through App Store or Google Play, raise disputes through those platforms in addition to contacting Gympass.
- If needed, escalate to local consumer protection agencies and be prepared to show your evidence.
Customer experiences
Positive feedback
Many users like the membership concept and the variety of partner gyms and studios included in Gympass networks.
Employer-subsidised plans are frequently cited as a valuable perk.
Common complaints
Frequent negative reports involve billing errors, unauthorized charges, and difficulties cancelling or pausing memberships.
Users also report app issues, problematic customer service and reduced access on some plans.
Documentation checklist
Essential items to collect
- Subscription confirmation email or invoice (date, plan, amount).
- Screenshots of subscription status, cancellation screens and any error messages.
- Records of chat transcripts, Help Center tickets and email exchanges with Gympass.
- Payment method statements showing charges (card, bank, Apple/Google receipts).
Optional but helpful items
- Proof of employer subsidy or plan assignment if the subscription was provided via work benefits.
- Notes of phone calls (date, time, person spoken to) and any reference numbers.
Common mistakes
Deleting the app instead of cancelling
Removing the Gympass app does not stop recurring payments through Apple or Google; cancel subscriptions in the store where you purchased.
Always verify cancellation confirmation from the store or Gympass to avoid unexpected charges.
Confusing pause with cancel
Some users pause memberships thinking it cancels billing. Pausing often preserves the account but may not stop charges; confirm that you selected cancellation.
Also, not saving or noting cancellation confirmations makes disputes harder to resolve.
Comparative recap
Quick comparison of key items
| Plan | Price | Period | Cancellation ease | Refund likelihood |
|---|---|---|---|---|
| Digital | US$0.00 (~S$0) | Monthly | Simple (no paid billing in most cases) | Not applicable / N/A |
| Starter | US$11.99 (~S$16.19) | Monthly | Cancel via store or Gympass; web cancellation can be difficult | Low unless required by law or approved by store |
| Basic / Bronze | US$37.99 - US$64.99 (~S$51 - S$87) | Monthly | Requires correct platform cancellation; employer plans may add steps | Refunds uncommon; case-by-case |
| Gold / Platinum / Diamond | US$214.99 - US$344.99 (~S$290 - S$465) | Monthly | Higher‑tier plans may be managed differently - check account or employer | Unlikely unless law or store refunds apply |
After cancelling
Confirmations and follow-up
Save any cancellation confirmation, emails, or screenshots immediately and keep them until the next billing cycle has passed without charge.
If you continue to be billed, contact your payment provider (bank or card issuer) and the store (Apple/Google) if applicable.
Helpful links
- Postclic cancellation guide: https://www.postclic.com/en-ca/letters/gym-fitness/cancel-gympass/
- Gympass plans / pricing reference: https://wellhub.com/en-us/plans-pricing/
- Example employer benefits reference (if your plan is employer-subsidised): WME Group - Fitness and Wellness benefits
Address
Registered mail recommendation
If in-app or Help Center routes fail, consider sending a registered letter to Gympass customer service. Obtain the correct postal address from your account invoices or support pages.
Keep proof of posting and delivery for disputes or consumer agency complaints.
Example address provided in task context
Example address (use only if instructed or if you were given this as the correct recipient):
121 Sunny Field Drive, Madison, AL 35758, USA