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I hereby notify you of my decision to terminate the contract relating to the Healthifyme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Healthifyme: Easy Method
What is Healthifyme
Overview
HealthifyMe is a subscription-based health and fitness service that provides personalised diet plans, workout routines and tracking tools through a mobile app and web platform.
The service combines AI-driven plans and human coaching, and also sells physical items (Marketplace) such as smart scales and CGM devices.
Primary offerings
Offerings include AI-led plans (e.g., Smart Plan, H+), coach-led Premium plans, and standalone in-app purchases available through the Singapore App Store.
Subscriptions and Marketplace orders are governed by HealthifyMe's Terms of Use, which define cancellation and refund rules.
How to cancel Healthifyme
If you bought on HealthifyMe web or in-app (direct)
- Open your HealthifyMe account on the web or in-app and go to Account/Subscription settings.
- Locate the active subscription and select "Cancel" at least 24 hours before the subscription period ends to stop auto-renewal.
- Confirm cancellation and keep a screenshot or confirmation email for your records.
- Refer to HealthifyMe's Terms of Use for timing and policy details: HealthifyMe Terms of Use.
If you bought via Apple App Store or Google Play
- Subscriptions purchased through the Apple App Store or Google Play must be cancelled directly via that platform; HealthifyMe cannot cancel them for you.
- Open the App Store / Google Play, go to Subscriptions, find HealthifyMe and choose Cancel Subscription.
- For refunds or issues, follow the platform’s refund flow; HealthifyMe refers such purchases to the store’s policy.
If you ordered Marketplace items (hardware)
- Marketplace product orders (e.g., Smart Scale, CGM) are processed differently: once processed they are non-cancellable and non-refundable per the Terms of Use.
- Contact support immediately if you believe an order was processed in error; keep order ID and screenshots ready.
What happens when you cancel
Access and renewal
Cancelling stops future auto-renewals. You typically retain access to paid features until the current paid period ends.
Make cancellations at least 24 hours before the period ends to prevent the next renewal, per the Terms of Use.
Account, data and services
Your account (profile, history, logged entries) usually remains but paid features are disabled after expiry unless you resubscribe.
If you have connected devices or coach services, those access rights end on subscription expiry; Marketplace device data may still be accessible locally.
Will I get a refund?
Refunds for Premium Coach Plan (web/app purchases)
- Refund eligibility follows a sliding scale for Premium Coach Plan purchased via web/app:
- 0 - 15 days: 75% refund; 16 - 30 days: 50% refund; 31 - 45 days: 25% refund; after 45 days: 0% refund.
- These rules are set out in HealthifyMe's Terms of Use: HealthifyMe Terms of Use.
Marketplace items and app-store purchases
- Physical add-ons (Smart Scale, CGM, Diagnostic Tests) are non-returnable and non-refundable once shipped or delivered; however when a refund is due for a subscription, the value of such items is not deducted from the refund if eligibility applies.
- AI Plans (Smart Plan, H+) bought via Apple App Store or Google Play must follow those platform refund processes; HealthifyMe cannot override platform decisions.
- For best chances of a platform refund, submit requests promptly (within 24 hours where possible) through the store.
Healthifyme plans and pricing
Available in-app pricing (Singapore Store)
The Singapore App Store lists several price points for the Smart Plan: DIY Health Plan in SGD.
Exact durations for each in-app purchase may not be specified in the store listing; below are the observed price points.
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Smart Plan: DIY Health Plan (in-app purchase) | S$14.98 | presumably one month or single purchase | Access to AI-powered DIY health planning features (Smart Plan: DIY Health Plan) |
| Smart Plan: DIY Health Plan (multiple variants) | S$44.98 to S$107.98 | unspecified (likely monthly or bundle) | Various in-app purchase options under Smart Plan - pricing tier varies |
Your consumer rights in Singapore
Legal context
Singapore’s Consumer Protection (Fair Trading) Act provides protections for certain unfair practices but does not automatically create a statutory cooling-off period for digital content.
HealthifyMe’s published Terms of Use define their refund and cancellation practices; these terms will generally apply to your purchase.
How it affects cancellations
There is no explicit 14-day statutory right to cancel digital subscriptions shown in HealthifyMe’s Terms of Use for their digital services.
If you believe a practice is unfair or misleading, you can escalate to local consumer protection channels in Singapore for advice.
Customer experiences
Positive feedback
- Some reviewers praise responsive customer care and issue resolution, indicating problems can be fixed if followed up.
- Overall ratings include a mix of 4- and 5-star reviews showing many users find value in the product and coaching.
Common complaints
- Repeated negative reports include slow or unresponsive support, delivery delays or missing Marketplace items and difficulty obtaining refunds.
- Users also report app glitches, coach-assignment issues, and problems specific to international/NRI users such as call/VoIP failures.
Documentation checklist
Essential documents
- Subscription ID or order number (from app or confirmation email).
- Payment receipt or bank/card transaction showing the charge.
- Account email, screenshot of subscription status, and cancellation confirmation if available.
Supportive evidence
- Screenshots of delivery status or Marketplace order details for hardware items.
- All communication with HealthifyMe support (dates, ticket numbers, chat transcripts).
Common mistakes
Missing the cancellation window
Users sometimes attempt to cancel within 24 hours of renewal and are charged for the next period because HealthifyMe requires cancellation at least 24 hours before period end.
Always check your subscription end date and cancel earlier to avoid unintended renewal.
Canceling via the wrong platform
Purchases made through Apple or Google must be cancelled through those stores; contacting HealthifyMe alone will not stop renewals made through the App Store or Play Store.
Similarly, marketplace hardware orders are treated differently and are usually non-refundable once processed.
Comparative recap
Quick policy comparison
The table below summarises key differences between subscription types and Marketplace orders to help you decide how to cancel and what to expect.
Recap table
| Feature | HealthifyMe policy | What you should do |
|---|---|---|
| Auto-renew | Subscriptions auto-renew unless cancelled ≥24 hours before period end. | Cancel via account settings at least 24 hours before renewal; keep confirmation. |
| Refunds (Premium Coach Plan) | Sliding scale refund for web/app purchases: 0 - 15d 75%, 16 - 30d 50%, 31 - 45d 25%, after 45d 0%. | Request refund promptly and include receipts; follow Terms of Use procedures. |
| App-store purchases (Smart Plan, H+) | Must follow Apple/Google refund policies; HealthifyMe defers to the platform. | Cancel via App Store/Google Play and request refund through the store support. |
| Marketplace orders (hardware) | Non-cancellable and non-refundable once processed/shipped. | Confirm order details before purchase; contact support immediately if processed in error. |
After cancelling
Next steps
Save cancellation confirmations, monitor your payment method for charges, and verify that access to paid features ends at the expected date.
If you expect a refund, allow the stated processing time and keep follow-up records.
Where to get help
Review HealthifyMe's official Terms of Use for policy details: HealthifyMe Terms of Use.
If you bought via the Apple App Store, manage subscriptions or request refunds through the Singapore App Store listing: HealthifyMe on the Singapore App Store.
Address
Local office (Singapore)
HealthifyMe Private Limited
20 Bendemeer Road, #03‑12 BS Bendemeer Centre, Singapore 339914
Notes
Use the local Singapore address for correspondence about Singapore purchases where appropriate.
If you need to escalate and local contact is unavailable, check HealthifyMe’s Terms of Use for additional contact or support routes: HealthifyMe Terms of Use.