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I hereby notify you of my decision to terminate the contract relating to the Lifesum service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lifesum: Easy Method
What is Lifesum
Overview
Lifesum is a health and fitness app that helps users track food, exercise and general wellness goals.
It offers meal plans, calorie tracking, barcode scanning and Premium features for personalised guidance.
How Lifesum works
The app logs food and activity, calculates calories and macros, and presents progress toward targets.
Premium unlocks advanced plans, AI-based logging and additional content beyond the free tier.
How to cancel Lifesum
General rule
You must cancel the subscription through the store or service you originally used to buy Lifesum.
Deleting the app or your account does not cancel billing; Lifesum cannot cancel store subscriptions for you.
Step-by-step cancellation by platform
- App Store (iOS): Open the App Store → Account → Subscriptions → Lifesum → Cancel Subscription.
- Google Play (Android): Open Play Store → Account → Payments & subscriptions → Lifesum → Cancel subscription.
- Web (lifesum.com): Log in to your Lifesum account → Manage Subscription → Cancel subscription.
- Samsung Galaxy Store: Open Galaxy Store → Menu → Subscriptions → Lifesum → Unsubscribe.
- Paddle (ads/social purchases): Visit paddle.net → Look up my purchase (enter email) → locate Lifesum purchase → Cancel.
- Timing: Cancel at least three days before renewal to ensure processing and avoid an unwanted auto-renewal.
What happens when you cancel
Access after cancellation
Cancelling stops future automatic renewals but generally leaves current paid access active until the end of the paid period.
You keep Premium features until your subscription period expires unless otherwise stated by the store.
Data and account effects
Canceling does not automatically delete your Lifesum account or logged data; your profile and history remain unless you delete the account separately.
If you later resubscribe, previous settings and data are typically retained under the same account.
Will I get a refund?
Refund window and general policy
Lifesum provides a 14-day window from the date of purchase to request a refund for digital purchases in many channels.
This 14-day rule applies across App Store, Google Play, Lifesum website, PayPal, Paddle and Samsung purchases.
How to request a refund
- App Store: Contact Apple Support within 14 days of purchase; Apple handles refunds for App Store purchases.
- Google Play: Request a refund through Google's refund process within 14 days of purchase.
- Web (credit card), PayPal, Samsung, Paddle: Contact Lifesum support and provide receipt or Purchase ID within 14 days.
- Note: Simply cancelling a subscription does not automatically issue a refund; you must request one where applicable.
Reference: Lifesum refund help
Lifesum plans and pricing
Singapore App Store pricing (examples)
The prices below are taken from Singapore App Store listings and reflect typical Premium plans.
Promotional or alternate listings may cause more than one price per period to appear.
| Plan | Price | Period | Features |
|---|---|---|---|
| Lifesum Premium - 1 Month | S$14.98 | monthly | Full Premium access via App Store (Singapore pricing) |
| Lifesum Premium - 3 Months | S$31.98 | 3 | Full Premium access via App Store (Singapore pricing) |
| Lifesum Premium - 3 Months | S$36.98 | 3 | Alternate listing, possibly promotional |
| Lifesum Premium - 1 Year | S$63.98 | annual | Full Premium access via App Store (Singapore pricing) |
| Lifesum Premium - 1 Year | S$73.98 | annual | Alternate listing, possibly promotional |
Your consumer rights in Singapore
Cooling-off and withdrawal
Lifesum’s Terms state a 14-day cooling-off (withdrawal) period from the confirmation email during which you may cancel.
If you start using Premium during that period, you may forfeit the right to withdraw, per Lifesum’s terms.
Refund timing and obligations
Once withdrawal is accepted, Lifesum states that prepaid fees will be refunded within 30 days.
This 14-day and 30-day framework aligns with common digital consumer protections, including Singapore’s consumer expectations for digital services.
Reference: Lifesum policy
Customer experiences
Positive feedback
Some users praise Lifesum’s AI-based logging (photo/text) for speeding up tracking and improving nutrition awareness.
Others note the clean interface and useful free-tier features as helpful for daily tracking.
Negative feedback
Many reviews report bugs after updates, such as meals not saving, calorie changes post-save and barcode scanner issues.
There are recurring complaints about support responsiveness and billing or calculation accuracy in user reviews.
Reference reviews: Trustpilot Lifesum reviews
Documentation checklist
What to prepare before contacting support
- Purchase receipt or confirmation email showing date and Purchase ID.
- Payment method used (App Store, Google Play, PayPal, Paddle, Samsung, or card).
- Account email and username used with Lifesum.
Additional helpful items
- Screenshot of the subscription in your app store account (if applicable).
- Short description of the issue and desired outcome (refund, cancellation confirmation, etc.).
Common mistakes
Assuming deletion cancels billing
Deleting the Lifesum app or your account does not cancel the subscription with the store.
If you delete the app without cancelling through the original purchase platform, you may still be billed.
Missing the refund or cancellation window
Waiting until the renewal date or the 14-day refund window has passed can forfeit refund eligibility or result in another charge.
Always cancel at least three days before renewal and request refunds within 14 days where applicable.
Comparative recap
At-a-glance comparison
The table below compares main purchase routes, how to cancel and refund responsibility.
| Purchase route | How to cancel | Refund request handled by | Period |
|---|---|---|---|
| App Store (iOS) | Cancel in App Store → Subscriptions | Apple Support (contact within 14 days) | monthly / annual |
| Google Play (Android) | Cancel in Play Store → Payments & subscriptions | Google Play refund process (within 14 days) | monthly / annual |
| Web / Lifesum site | Log in → Manage Subscription → Cancel | Contact Lifesum support with receipt (within 14 days) | 3 / annual |
| Paddle / Samsung / PayPal | Use Paddle lookup or Samsung/PayPal account pages to cancel | Contact Lifesum support for refunds (receipt required) | 3 / annual |
After cancelling
Verify cancellation
Confirm that the subscription status in the App Store, Play Store, Galaxy Store, Paddle or your Lifesum account shows “cancelled” or “inactive.”
Save screenshots or confirmation emails as proof of cancellation.
Helpful links
Address
Company address
Lifesum AB - Repslagargatan 17 B, 118 46 Stockholm, Sweden.
Visiting address: Valhallavägen 117 H, 115 31 Stockholm (per Lifesum policy information).
Support note
For billing or refund queries tied to purchases made outside Lifesum’s site, contact the store (Apple, Google, Samsung, Paddle) first as they often process refunds directly.
For web purchases or where Lifesum handles payment, contact Lifesum support with your receipt and Purchase ID. Reference: refund help.