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Cancel LOSE IT
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Lose It service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lose It: Easy Method
What is Lose It
Overview
Lose It is a weight-loss and food-tracking app that helps users set goals, log meals, and monitor progress. It provides a food database, barcode scanner, device syncing, and community features.
Main features
Features include calorie tracking, goal setting, exercise syncing, and integrations with fitness devices. Premium tiers unlock additional analytics and guidance.
How to cancel Lose It
Cancel via App Store (iOS)
- Open iOS Settings → tap your name → Subscriptions → select Lose It! → Cancel Subscription.
- You must cancel at least 24 hours before the renewal date to avoid being charged for the next period.
- App Store (Apple) handles billing and subscription renewals for iOS purchases; refunds and changes are managed by Apple.
Cancel via Google Play (Android)
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Lose It! → Cancel.
- Your Lose It access normally remains until the end of the current billing cycle after cancellation.
- Google Play manages billing for Android purchases; follow Google’s subscription flow to cancel.
Cancel via Web (Lose It website)
- Log in at the Lose It! website → Account Settings or Subscription section → Cancel Subscription.
- Deleting the mobile app from your device does not cancel a web or store subscription - you must cancel in the store or on the website.
- Web cancellations are handled by Lose It via your account settings on their site.
What happens when you cancel
Access after cancellation
After cancelling a store subscription you typically retain access until the end of the paid billing period.
For web cancellations, access depends on the subscription terms shown in your account; check your account page for exact end dates.
Account and data
Cancelling a subscription usually does not delete your Lose It account or the data stored with it.
If you want data removed, review account settings or contact support for data-deletion options per the service terms.
Renewal and billing
Automatic renewals stop once a cancellation is processed before the next renewal date.
For iOS, cancel at least 24 hours before renewal. For other platforms, follow the store or account instructions to prevent future charges.
Will I get a refund?
Refund rules (general)
Web and Google Play purchases: Lose It! states refunds are available within 35 days of purchase under its terms.
App Store purchases: refunds must be requested from Apple; Lose It does not process Apple refunds.
Exceptions and non-refundable items
- Lifetime purchases: explicitly non-refundable under Lose It! terms.
- There is no automatic 14-day cooling-off right; Lose It! uses a 35-day refund policy subject to platform rules.
How to request a refund
For web refunds, follow Lose It! refund procedures in their terms and contact their support as described in the FitNow terms.
For Apple purchases, request a refund through Apple’s support and purchase history (Apple handles App Store refunds).
Lose It plans and pricing
Pricing summary
The app surfaces multiple Premium and Lifetime offers that vary by device, time, and promotion.
Below are the pricing entries observed in the Singapore store and app offers.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Features (one-off or tiered) | S$52.98 | Varied | Unlocks Premium features; exact duration unspecified |
| Premium Subscription (various tiers) | S$13.98 | Varied | Full Premium access |
| Premium Subscription | S$17.98 | Varied | Full Premium access |
| Premium Subscription | S$28.98 | Varied | Full Premium access |
| Premium Subscription | S$44.98 | Varied | Full Premium access |
| Premium Subscription | S$58.98 | Varied | Full Premium access |
| Premium Subscription | S$109.98 | Varied | Full Premium access |
| Premium Lifetime | S$69.98 | Lifetime | One-time purchase for lifetime Premium |
| Premium Lifetime | S$89.98 | Lifetime | One-time purchase for lifetime Premium |
Your consumer rights in Singapore
CPFTA and digital services
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), users may seek remedies if a service is defective or materially different from its description.
Change-of-mind cancellations for digital services generally do not carry an automatic cooling-off right under Singapore law.
Challenging non-refundability
Lifetime non-refundability may be challenged if the service fails to meet promised functionality or is materially different from what was sold.
If you believe the service is defective or misrepresented, gather evidence and contact the merchant; you can also consider lodging a complaint with local consumer authorities.
Customer experiences
Positive reports
- Some users report effective weight loss and useful tracking features.
- Good syncing with fitness devices and intuitive logging are mentioned in user posts.
Negative reports
- Reports of app redesigns removing beloved features and worsening navigation.
- Complaints about difficulty cancelling, poor customer support, and refund handling - especially for lifetime purchases.
- Frustrations over ads, paywalls for previously free features, and occasional data accuracy concerns.
Documentation checklist
What to gather before contacting support
- Purchase receipt or store confirmation (App Store, Google Play, or web receipt).
- Account email and username used with Lose It!
- Date of purchase or renewal and any screenshots showing the charge.
- Subscription page screenshot from your device showing active/expired status.
Why these items help
Receipts and timestamps speed up verification and make refund requests clearer to support teams.
Store-specific receipts determine who handles refunds (Apple, Google, or Lose It). Keep copies for reference.
Common mistakes
Deleting the app instead of cancelling
Many users delete the app thinking that removes the subscription. It does not - you must cancel in the App Store, Google Play, or the Lose It website.
Missing platform rules and windows
Failing to cancel at least 24 hours before an iOS renewal can result in an unwanted charge because Apple handles renewals on a schedule.
Expecting an automatic refund for lifetime purchases or assuming the 14-day cooling-off rule applies can lead to disappointment; check the 35-day policy and platform terms.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund handling by platform to help you choose the right path quickly.
| Platform | How to cancel | Refund window | Period |
|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Name → Subscriptions → Lose It! | Refunds handled by Apple; request from Apple (Lose It does not process App Store refunds) | Varies (Apple-managed) |
| Google Play (Android) | Cancel via Google Play Store → Profile → Payments & subscriptions → Subscriptions → Lose It! | Refunds available within 35 days per Lose It! terms (subject to Google Play rules) | Billing cycle (access remains until period end) |
| Web (Lose It website) | Log in at Lose It! website → Account Settings / Subscription → Cancel Subscription | Refunds available within 35 days per Lose It! terms | Varied |
After cancelling
Check access and receipts
Verify your subscription status in the store or on the Lose It! website and keep screenshots of the cancelled status and any confirmation emails.
Monitor your next bank/card statement to confirm no unexpected charges recur.
Useful links
- Lose It! / FitNow terms (refunds and subscription terms)
- Postclic guide: How to cancel Lose It
- Lose It! on the Singapore App Store
- User reviews at Trustpilot
Address
Company address
FitNow, Inc., 101 Tremont Street, Floor 9, Boston, MA 02108, United States.
Mailing details
If you need to contact the company by mail for formal requests, use the address above and include your account details and purchase information.